Answered by:
Windows thinks genuine copy is not.

Question
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I bought a new laptop from a major retailer last fall, and now Windows believes that the manufacturers install of Windows is either not valid, or that
"Files that Windows needs to work properly have been modified, removed, or
disabled. To resolve, you need to install genuine Windows. Not to worry, we can
help you with that."Not sure how Windows files would have been removed, but I fail to see why I need to spend over $100 to buy a brand new copy to resolve it.
Any ideas?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {06BC62A5-CEA0-4084-98F8-7173690DB7B5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{06BC62A5-CEA0-4084-98F8-7173690DB7B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2440207933-2798941928-280718961</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1C</Version><SMBIOSVersion major="2" minor="7"/><Date>20110512000000.000000+000</Date></BIOS><HWID>6C223C07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>26BB241A985972C</Val><Hash>SjGc2xf6qCJjSaB/1e/P1CiPo64=</Hash><Pid>81602-918-3324522-68837</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-0842012
Installation ID: 013855332912461795971430503494658463429612551141522982
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 1
Trusted time: 3/24/2012 3:12:35 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000003EFFF
Event Time Stamp: 3:24:2012 15:08
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watadminsvc.exe
Tampered File: %systemroot%\system32\wat\watweb.dll
Tampered File: %systemroot%\system32\wat\npwatweb.dll
Tampered File: %systemroot%\system32\wat\watux.exe
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
Tampered File: %systemroot%\system32\drivers\spldr.sys
HWID Data-->
HWID Hash Current: NAAAAAEAAwABAAEAAAACAAAAAwABAAEAln3oH2ar7vtY+X7SgHjiDGI9enoEyEYpiOAAag==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP INSYDE
FACP HPQOEM SLIC-MPC
HPET HP INSYDE
BOOT HP INSYDE
MCFG HP INSYDE
WDRT HP INSYDE
ASF! HP INSYDE
SLIC HPQOEM SLIC-MPC
MSDM HP INSYDE
SSDT HP INSYDE
SSDT HP INSYDE
Saturday, March 24, 2012 8:17 PM
Answers
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That'll do - but unfortunately that shows that the other known cause of the problem isn't the case here.
In view of that, I would suggest that you contact MS WGA Support for assistance - which will hopefuly be free.
WGA Support can be found here-
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to fix the problem without a repair install of the OS - it would be useful for future reference!Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by Darin Smith MS Monday, March 26, 2012 6:58 PM
Sunday, March 25, 2012 8:05 AMModerator
All replies
-
The common cause for these tampers is a faulty
Intel Rapid Storage Tech driver
Download and install the latest version
from....
then run another MGADiag report and post the
results.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Saturday, March 24, 2012 8:25 PMModerator -
Those drivers will not work for an HP Pavilion dv7 notebook computer. The proper source for notebook chipset drivers is the support website of the manufacturer of the notebook computer.
Carey Frisch
- Edited by Carey FrischMVP, Moderator Saturday, March 24, 2012 9:05 PM
Saturday, March 24, 2012 8:59 PMModerator -
Saturday, March 24, 2012 9:09 PMAnswerer
-
"Carey Frisch" wrote in message news:755d0a58-1dd4-41c0-8b6a-9b8887912e63...Those drivers will not work for an HP Pavilion dv7 notebook computer. The proper source for notebook chipset drivers is the support website of the manufacturer of the notebook computer.
Carey Frisch
Have you tested them? - they did work for an earlier poster.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, March 24, 2012 9:20 PMModerator -
I've tried the links posted here, as well as finding one or two on my own, but any attempt to install a IRST driver results in an error "Your computer does not meet the minimum requirements." So how do I update the driver so I can solve the first issue?Saturday, March 24, 2012 10:19 PM
-
Have you contacted HP?
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
Saturday, March 24, 2012 10:30 PMAnswerer -
Please visit Locate your product to get support and type in your HP Pavilion notebook model number to search for the correct chipset drivers.
Carey Frisch
Saturday, March 24, 2012 10:58 PMModerator -
"Nick Crabtree" wrote in message news:9a946bbf-30fd-41c4-8b05-2124c9142252...I've tried the links posted here, as well as finding one or two on my own, but any attempt to install a IRST driver results in an error "Your computer does not meet the minimum requirements." So how do I update the driver so I can solve the first issue?OK - please run the following commands from an Elevated Command Prompt windowNET START CRYPTSVCSC QUERYEX CRYPTSVCSC QC CRYPTSVCThese may point to another possible cause.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, March 24, 2012 11:06 PMModerator -
Like so?
Sunday, March 25, 2012 4:46 AM -
That'll do - but unfortunately that shows that the other known cause of the problem isn't the case here.
In view of that, I would suggest that you contact MS WGA Support for assistance - which will hopefuly be free.
WGA Support can be found here-
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to fix the problem without a repair install of the OS - it would be useful for future reference!Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by Darin Smith MS Monday, March 26, 2012 6:58 PM
Sunday, March 25, 2012 8:05 AMModerator