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Windows thinks genuine copy is not. RRS feed

  • Question

  • I bought a new laptop from a major retailer last fall, and now Windows believes that the manufacturers install of Windows is either not valid, or that

    "Files that Windows needs to work properly have been modified, removed, or
    disabled. To resolve, you need to install genuine Windows. Not to worry, we can
    help you with that."

    Not sure how Windows files would have been removed, but I fail to see why I need to spend over $100 to buy a brand new copy to resolve it.

    Any ideas?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {06BC62A5-CEA0-4084-98F8-7173690DB7B5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{06BC62A5-CEA0-4084-98F8-7173690DB7B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2440207933-2798941928-280718961</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1C</Version><SMBIOSVersion major="2" minor="7"/><Date>20110512000000.000000+000</Date></BIOS><HWID>6C223C07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>26BB241A985972C</Val><Hash>SjGc2xf6qCJjSaB/1e/P1CiPo64=</Hash><Pid>81602-918-3324522-68837</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7601.0000-0842012
    Installation ID: 013855332912461795971430503494658463429612551141522982
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 1
    Trusted time: 3/24/2012 3:12:35 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: 3:24:2012 15:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAAACAAAAAwABAAEAln3oH2ar7vtY+X7SgHjiDGI9enoEyEYpiOAAag==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      INSYDE 
      FACP   HPQOEM  SLIC-MPC
      HPET   HP      INSYDE 
      BOOT   HP      INSYDE 
      MCFG   HP      INSYDE 
      WDRT   HP      INSYDE 
      ASF!   HP      INSYDE 
      SLIC   HPQOEM  SLIC-MPC
      MSDM   HP      INSYDE 
      SSDT   HP      INSYDE 
      SSDT   HP      INSYDE 


     

    Saturday, March 24, 2012 8:17 PM

Answers

All replies

  • The common cause for these tampers is a faulty
    Intel Rapid Storage Tech driver

    Download and install the latest version
    from....



    then run another MGADiag report and post the
    results.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, March 24, 2012 8:25 PM
    Moderator
  • Those drivers will not work for an HP Pavilion dv7 notebook computer.  The proper source for notebook chipset drivers is the support website of the manufacturer of the notebook computer. 

    Example



    Carey Frisch


    Saturday, March 24, 2012 8:59 PM
    Moderator
  • The HP site is http://bit.ly/xmcovN

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, March 24, 2012 9:09 PM
    Answerer
  • "Carey Frisch" wrote in message news:755d0a58-1dd4-41c0-8b6a-9b8887912e63...
    Those drivers will not work for an HP Pavilion dv7 notebook computer.  The proper source for notebook chipset drivers is the support website of the manufacturer of the notebook computer. 

    Example



    Carey Frisch


     
     
    Have you tested them? - they did work for an earlier poster.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, March 24, 2012 9:20 PM
    Moderator
  • I've tried the links posted here, as well as finding one or two on my own, but any attempt to install a IRST driver results in an error "Your computer does not meet the minimum requirements." So how do I update the driver so I can solve the first issue?
    Saturday, March 24, 2012 10:19 PM
  • Have you contacted HP?

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, March 24, 2012 10:30 PM
    Answerer
  • Please visit Locate your product to get support and type in your HP Pavilion notebook model number to search for the correct chipset drivers.

    Carey Frisch

    Saturday, March 24, 2012 10:58 PM
    Moderator
  • "Nick Crabtree" wrote in message news:9a946bbf-30fd-41c4-8b05-2124c9142252...
    I've tried the links posted here, as well as finding one or two on my own, but any attempt to install a IRST driver results in an error "Your computer does not meet the minimum requirements." So how do I update the driver so I can solve the first issue?
     
    OK - please run the following commands from an Elevated Command Prompt window
     
    NET START CRYPTSVC
    SC QUERYEX CRYPTSVC
    SC QC CRYPTSVC
     
    These may point to another possible cause.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, March 24, 2012 11:06 PM
    Moderator
  • Like so?

    Sunday, March 25, 2012 4:46 AM
  • That'll do - but unfortunately that shows that the other known cause of the problem isn't the case here.

    In view of that, I would suggest that you contact MS WGA Support for assistance - which will hopefuly be free.

    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to fix the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, March 25, 2012 8:05 AM
    Moderator