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compre 1 cd de windows xp proffesional y resulto ser truchp RRS feed

  • Question

  •  cuando quise agregar memoria al disco rigido y memoria , lleve mi cpu a un centro de computacion y me pusieron windows xp me entero por microsoft ya que me bloquearon programas que era trucho y no puedo co`mprar el original agradeseria se me instalara gratuitamente un nuevo sofware

     

    Tuesday, June 26, 2007 12:20 AM

Answers

  • Su7882,

     

    Unfortunately, the WGA forum is able to provide support in English only.

     

    Can you repost in English, or perhaps ask a friend to do so for you?

    Tuesday, June 26, 2007 3:25 AM
  • Loosley translated....  (alta-babelfish sucks..... thumbs.....)

     

    He took his computer in for a hard drive and memory upgrade,  and the

    tech did a repair install on it with a Windows XP disk, that must of had a blocked PK.

    The repair install is not allowing him to activate.  There was more but babelfish munged it up.

     

    Hope you don't object that I've taken the liberty of translating your message back to him: 

     

     

    Su7882,

     

    Desafortunadamente, el foro de WGA puede proporcionar la ayuda en inglés solamente.

     

    ¿Puede usted repost en inglés, o quizás pedir que un amigo haga tan para usted?

     

    Tuesday, June 26, 2007 8:04 AM
  • Su7882,

     

    I tried to use a translator but it didn't work very well. Basically it sounds like the computer was taken to a repair store and incorrect software was installed. Please let me know if you are seeing anything which looks like this. Also can you have someone translate in English for you?

     

     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

    Tuesday, June 26, 2007 9:22 PM

All replies

  • Su7882,

     

    Unfortunately, the WGA forum is able to provide support in English only.

     

    Can you repost in English, or perhaps ask a friend to do so for you?

    Tuesday, June 26, 2007 3:25 AM
  • Loosley translated....  (alta-babelfish sucks..... thumbs.....)

     

    He took his computer in for a hard drive and memory upgrade,  and the

    tech did a repair install on it with a Windows XP disk, that must of had a blocked PK.

    The repair install is not allowing him to activate.  There was more but babelfish munged it up.

     

    Hope you don't object that I've taken the liberty of translating your message back to him: 

     

     

    Su7882,

     

    Desafortunadamente, el foro de WGA puede proporcionar la ayuda en inglés solamente.

     

    ¿Puede usted repost en inglés, o quizás pedir que un amigo haga tan para usted?

     

    Tuesday, June 26, 2007 8:04 AM
  • Su7882,

     

    I tried to use a translator but it didn't work very well. Basically it sounds like the computer was taken to a repair store and incorrect software was installed. Please let me know if you are seeing anything which looks like this. Also can you have someone translate in English for you?

     

     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

    Tuesday, June 26, 2007 9:22 PM