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Activation Failure, Invalid Product Key: OEM Software RRS feed

  • Question

  • I purchased a new OEM version of Windows XP Home Edition.  It came with a product key certification and appears to be a genuine copy of XP.  I installed it on my  iMac under Mac OS Leopard.  The software installed with no problem, but failed online activation with "UNAUTHORIZED PRODUCT KEY'.  The telephone approach also did not work.  I checked it with the Genuine MS Software tool, the key provided on the certificate matches that in the installed software.  Has this key already been used or is this copy of the OS counterfeit?   Here are the results of MGA Diagnostics:

    Diagnostic Report (1.7.0095.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Not Activated

    Validation Code: 1

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-BMKGG-F9229-XDB6G

    Windows Product Key Hash: kDW6GmIGKAAwDwywB2JnLN9Yo4o=

    Windows Product ID: 76477-OEM-2142973-47954

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010300.2.0.hom

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {B5C4BC68-DD3F-4BEB-BC08-E17BD27BFA39}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.69.2

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B5C4BC68-DD3F-4BEB-BC08-E17BD27BFA39}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XDB6G</PKey><PID>76477-OEM-2142973-47954</PID><PIDType>3</PIDType><SID>S-1-5-21-1801674531-1708537768-839522115</SID><SYSTEM><Manufacturer>Apple Inc.</Manufacturer><Model>MacBook2,1</Model></SYSTEM><BIOS><Manufacturer>Apple Inc.</Manufacturer><Version> MB21.88Z.00A5.B07.0706270922</Version><SMBIOSVersion major="2" minor="4"/><Date>20070627000000.000000+000</Date></BIOS><HWID>4A0D3BCF0184C06B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>


    COA Details:

    1.  Windows XP Home Edition
    2    Labeld  "OEM Software"
    3.  Or, does it have the computer manufacturer's name in black lettering?

    Thanks KiwiCal

    Sunday, August 10, 2008 1:40 AM

Answers

  • KiwiCal,

    Unfortunately the product key you are using is not genuine and has been blocked. Where did you purchase this version of Windows from? 



    Thank you KiwiCal,


    Stephen Holm, MS
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, August 11, 2008 4:52 PM
    Monday, August 11, 2008 4:50 PM
  • KiwiCal said:

    I purchased the software from an authorized MS partner.  I called them and they told they me they are experiencing a number of complaints regarding invalid activations, with a number of MS products including Vista.  They have been told by MS that there is a problem with the activation server.  They requested full details of the copy, including numbers on the CD.  The vendor has assured me they are working with MS directly and will correct the problem by issuing a new key within three days.

    They also indicated that this issue has not been widely communicated within the MS support community.  I will keep you posted.

    KiwiCal

    Update: I reinstalled WXP and used the replacement activation key provided by Microsoft through the vendor.  It worked, activation was successful!

    • Marked as answer by KiwiCal Friday, August 15, 2008 5:07 AM
    Friday, August 15, 2008 5:07 AM

All replies

  • KiwiCal,

    Unfortunately the product key you are using is not genuine and has been blocked. Where did you purchase this version of Windows from? 



    Thank you KiwiCal,


    Stephen Holm, MS
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, August 11, 2008 4:52 PM
    Monday, August 11, 2008 4:50 PM
  • KiwiCal,

    Have a look at this thread:  http://forums.community.microsoft.com/en-US/genuinewindowsxp/thread/8e376ae4-ba85-4dc9-b125-f2c6a549da19

    The original poster in that thread also purchased what may turn out to be counterfeit software.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by KiwiCal Friday, August 15, 2008 5:03 AM
    • Unmarked as answer by KiwiCal Friday, August 15, 2008 5:03 AM
    Monday, August 11, 2008 6:23 PM
  • I purchased the software from an authorized MS partner.  I called them and they told they me they are experiencing a number of complaints regarding invalid activations, with a number of MS products including Vista.  They have been told by MS that there is a problem with the activation server.  They requested full details of the copy, including numbers on the CD.  The vendor has assured me they are working with MS directly and will correct the problem by issuing a new key within three days.

    They also indicated that this issue has not been widely communicated within the MS support community.  I will keep you posted.

    KiwiCal
    Tuesday, August 12, 2008 2:35 AM
  • KiwiCal said:

    I purchased the software from an authorized MS partner.  I called them and they told they me they are experiencing a number of complaints regarding invalid activations, with a number of MS products including Vista.  They have been told by MS that there is a problem with the activation server.  They requested full details of the copy, including numbers on the CD.  The vendor has assured me they are working with MS directly and will correct the problem by issuing a new key within three days.

    They also indicated that this issue has not been widely communicated within the MS support community.  I will keep you posted.

    KiwiCal

    Update: I reinstalled WXP and used the replacement activation key provided by Microsoft through the vendor.  It worked, activation was successful!

    • Marked as answer by KiwiCal Friday, August 15, 2008 5:07 AM
    Friday, August 15, 2008 5:07 AM