windows 7 professional not genuine

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  Yes, we are having the same issue lately.  Our laptop had been upgraded from Vista business to Windows 7 Professional last year and until now, have had no problems, but now after booting up we get the message that it is not genuine and gives a link to a site to download software to remedy/check for validation.  The main pc also is having similar issues.  We use microsoft security essentials for malware etc, there is a new upgrade available.  Is this causing the problem? (ie corrupted files and such)

  Thursday, January 27, 2011 8:28 AM
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  ...have just been on my netbook (upgraded to new version of MS Security Essentials last night) and now it is having same problem...So I am wondering if some of the MS upgrades are buggy and are now causing problems??  

   

  I am currently using another pc (windows 7 home premium) and have upgraded the MS security essentials, and during this upgrade, my system notified me that antivirus programs are ''turned off", and then I get a notification that I need to install cd/USB  for Windows backup?!?  Does anyone know if there is a problem with Microsoft?

  Thursday, January 27, 2011 8:43 AM
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  Bonnie

  Please post your OWN problem to your OWN NEW thread - with an MGADiag report

  To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
  Once saved, run the tool.
  Click on the Continue button, which will produce the report.
  To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, January 27, 2011 11:18 AM

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  "sstrating" wrote in message news:33a3ee1a-9041-46ad-8ce9-28b4aa35230e...

  I get a message that my computer is not running genuine windows.

  Ofcourse I'm running genuine software, both windows and office, and both are properly activated.

  I tried re-activating windows, and succeeded, but that did not solve my problem.

  I don't remember any big recent changes in my system; the message seems to appear out of nowhere.

  I run the diag tool and here's the results. Any help would be appreciated.

   

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

   

  Validation Code: 0x8004FE21

  Cached Online Validation Code: 0x0

  Windows Product Key: *****-*****-RQDB8-XHYWH-TXH8M

  Windows Product Key Hash: aOWSIeZS1Htwc7cazaMmDXWMhSM=

  Windows Product ID: 00371-OEM-9044362-06122

  Windows Product ID Type: 3

  Windows License Type: OEM System Builder

  Windows OS version: 6.1.7600.2.00010100.0.0.048

   

   

  File Scan Data-->

  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

   

   

  Windows Activation Technologies-->

  HrOffline: 0x8004FE21

  HrOnline: N/A

  HealthStatus: 0x000000000001EFF0

  Event Time Stamp: 1:25:2011 11:11

  ActiveX: Registered, Version: 7.1.7600.16395

  Admin Service: Registered, Version: 7.1.7600.16395

  HealthStatus Bitmask Output:

  Tampered File: %systemroot%\system32\sppobjs.dll

  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

  Tampered File: %systemroot%\system32\sppwinob.dll

  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

  Tampered File: %systemroot%\system32\drivers\spsys.sys

   

  Your problem is caused by the Mismatched files above (highlighted)

   

  It's interesting to note that the same set of files appears to be coming up regularly - it would be nice to find a cause, and specific solution.

  Please let us know what Anti-Virus software you're running, and any other security software that you also run.

  Please also let us know if you run any programs that have a 'Registry Cleaner/Optimiser' component (such components are without exception snake-oil, and do more damage than good)

   

  To try and fix your problem there are two simple methods and one complicated one (and then you'll have to look to MS Support if all of those fail)

   

  We'll try the simple methods first - although we've not had much luck with them in these particular case

   

  1) System Restore

  When did your problem first appear?

  Try a System Restore back to a point about 3 days before the date the problem first appeared.

  •  Click the Start button
  •  In the Start Search field, type: System Restore and hit the Enter key
  •  Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
  • Click the "Next" button.
  • Reboot and see if that resolves the issue.

  Once complete, reboot again.

  Run MGADiag - has the Mismatched files list changed at all? If it's gone completely, post the report back, otherwise proceed to 2)

   

  2) System File Checker

  System File Checker - Instructions

  • Type in the Search  box
    CMD.EXE
  • right-click on the only file that is found
  • Select Run as Administrator
     - the Elevated Command Prompt window should pop up
  • At the Command prompt, type
     
    SFC   /SCANNOW
  • and hit the Enter key
  • Wait for the scan to finish - make a note of any error messages - and then reboot.
  • Visit the Validation site  http://www.microsoft.com/genuine/validate  and attempt to Validate Windows - again, make a note of error messages.

  Run MGADiag again, and see if it's managed to clear the error - if not, post back with a new report, and we'll take another look.

   

  
  

   

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothClick on the Start button

  • Edited by Noel D PatonModerator Thursday, January 27, 2011 11:27 AM formatting
  • Proposed as answer by Darin Smith MS Thursday, January 27, 2011 11:08 PM
  • Marked as answer by Darin Smith MS Monday, January 31, 2011 8:00 PM

  Thursday, January 27, 2011 11:23 AM

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  Hello Noel,

  Thanks for your reply, and my apologies for not responding earlier.

  Both the simple methods did not work. I get the same message when I try to validate windows online "some files are missing or changed and I have to buy a genuine product".

  You asked about my security software. I'm only running Microsoft Securiy Essentials and I haven't run any Registry Optimiser on this machine yet.

  I've run MGADiag again, and here's the report:

  Again, any furhter help would be appreciated.

   

  Diagnostic Report (1.9.0019.0):

  -----------------------------------------

  WGA Data-->

  Validation Status: Genuine

  Validation Code: 0

   

  Cached Validation Code: 0x0

  Windows Product Key: *****-*****-RQDB8-XHYWH-TXH8M

  Windows Product Key Hash: aOWSIeZS1Htwc7cazaMmDXWMhSM=

  Windows Product ID: 00371-OEM-9044362-06122

  Windows Product ID Type: 3

  Windows License Type: OEM System Builder

  Windows OS version: 6.1.7600.2.00010100.0.0.048

  ID: {7DF40F90-A506-4FB9-9476-995309756789}(3)

  Is Admin: Yes

  TestCab: 0x0

  WGA Version: N/A, hr = 0x80070002

  Signed By: N/A, hr = 0x80070002

  Product Name: Windows 7 Professional

  Architecture: 0x00000000

  Build lab: 7600.win7_gdr.100618-1621

  TTS Error: 

  Validation Diagnostic: 

  Resolution Status: N/A

   

  WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

   

  WGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

   

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: 2.0.48.0

  OGAExec.exe Signed By: Microsoft

  OGAAddin.dll Signed By: Microsoft

   

  OGA Data-->

  Office Status: 100 Genuine

  2007 Microsoft Office system - 100 Genuine

  OGA Version: Registered, 2.0.48.0

  Signed By: Microsoft

  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

   

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\Users\sstrating\AppData\Local\Google\Chrome\Application\chrome.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

   

  File Scan Data-->

  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385]

  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385]

  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]

  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385]

  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]

  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]

  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]

  File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385]

  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385]

  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]

  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385]

  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]

  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385]

  File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7600.16385]

   

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{7DF40F90-A506-4FB9-9476-995309756789}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TXH8M</PKey><PID>00371-OEM-9044362-06122</PID><PIDType>3</PIDType><SID>S-1-5-21-2584610366-669475904-153879459</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 4520s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68AZZ Ver. F.01</Version><SMBIOSVersion major="2" minor="6"/><Date>20100112000000.000000+000</Date></BIOS><HWID>84BB3607018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>7568633F46A3718</Val><Hash>JKzuLzZr8WIcHEFDFJ00rZ6Zmlc=</Hash><Pid>89451-908-1762946-66438</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

   

  Spsys.log Content: 0x80070002

   

  Licensing Data-->

  Software licensing service version: 6.1.7600.16385

   

  Name: Windows(R) 7, Professional edition

  Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

  Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf

  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

  Extended PID: 00371-00180-443-606122-02-1043-7600.0000-0252011

  Installation ID: 006411113706004395133062361575927123157683603910890972

  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

  Partial Product Key: TXH8M

  License Status: Licensed

  Remaining Windows rearm count: 3

  Trusted time: 1-2-2011 9:05:20

   

  Windows Activation Technologies-->

  HrOffline: 0x8004FE21

  HrOnline: 0x00000000

  HealthStatus: 0x000000000001EFF0

  Event Time Stamp: 2:1:2011 08:59

  WAT Activex: Registered

  WAT Admin Service: Registered

   

  HWID Data-->

  HWID Hash Current: NAAAAAEAAgABAAEAAAACAAAABAABAAEAeqiyISiMKoyIglCSJleaiJKi7qoo5nR/Fq1cXQ==

   

  OEM Activation 1.0 Data-->

  N/A

   

  OEM Activation 2.0 Data-->

  BIOS valid for OA 2.0: yes

  Windows marker version: 0x20001

  OEMID and OEMTableID Consistent: yes

  BIOS Information: 

    ACPI Table Name OEMID Value OEMTableID Value

    APIC HPQOEM 1411    

    FACP HPQOEM 1411    

    HPET HPQOEM 1411    

    MCFG HPQOEM 1411    

    ASF! HPQOEM 1411    

    SSDT HPQOEM SataAhci

    SSDT HPQOEM SataAhci

    SLIC HPQOEM SLIC-MPC

    SSDT HPQOEM SataAhci

    SSDT HPQOEM SataAhci

    SSDT HPQOEM SataAhci

    SSDT HPQOEM SataAhci

   

   

  Tuesday, February 1, 2011 8:13 AM
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  "sstrating" wrote in message news:758bc73c-a05b-46d6-abb4-3ab840df25d4...

  Hello Noel,

  Thanks for your reply, and my apologies for not responding earlier.

  Both the simple methods did not work. I get the same message when I try to validate windows online "some files are missing or changed and I have to buy a genuine product".

  You asked about my security software. I'm only running Microsoft Securiy Essentials and I haven't run any Registry Optimiser on this machine yet.

  I've run MGADiag again, and here's the report:

  Again, any furhter help would be appreciated.

   

   

  Diagnostic Report (1.9.0019.0):

  -----------------------------------------

  WGA Data-->

  Validation Status: Genuine

  Validation Code: 0

   

  Cached Validation Code: 0x0

  Windows Product Key: *****-*****-RQDB8-XHYWH-TXH8M

  Windows Product Key Hash: aOWSIeZS1Htwc7cazaMmDXWMhSM=

  Windows Product ID: 00371-OEM-9044362-06122

  Windows Product ID Type: 3

  Windows License Type: OEM System Builder

  Windows OS version: 6.1.7600.2.00010100.0.0.048

   

   

  Unfortunately, nothing has changed in your report :(

  One thing I just noticed - your machine appears to be new enough to have come from HP with Windows pre-installed, yet you have an OEM System Builder license. There could be two main reasons for this ....

  1) You bought an OEM System Builder pack to install W7 Pro on it, rather than an upgrade

  2) The machine is actually older - and came with a Free Upgrade to W7 (and you updated the BIOS)

  Which was it? - or am I off-base?

   

  Whatever, because it's an OEM build DVD, you won't be able to do a repair install to fix things, and the only option that may work is individually replacing the files concerned. This is a complicated process, as you first have to extract the relevant files from the DVD, and then replace them. Windows' System Protection, and permissions, will prevent replacement, so you have to do the file-swapping outside a Windows environment, or stop System Protection (which is not a good idea).

   

   

   

   

  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Edited by Noel D PatonModerator Wednesday, February 2, 2011 8:56 AM Sent draft in error!

  Wednesday, February 2, 2011 8:53 AM

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  "Noel D Paton" wrote in message news:dcb098c1-0ae1-4891-986e-b48bb1c0179f...

  "sstrating" wrote in message news:758bc73c-a05b-46d6-abb4-3ab840df25d4...

  Hello Noel,

  Thanks for your reply, and my apologies for not responding earlier.

  Both the simple methods did not work. I get the same message when I try to validate windows online "some files are missing or changed and I have to buy a genuine product".

  You asked about my security software. I'm only running Microsoft Securiy Essentials and I haven't run any Registry Optimiser on this machine yet.

  I've run MGADiag again, and here's the report:

  Again, any furhter help would be appreciated.

   

   

  Diagnostic Report (1.9.0019.0):

  -----------------------------------------

  WGA Data-->

  Validation Status: Genuine

  Validation Code: 0

   

  Cached Validation Code: 0x0

  Windows Product Key: *****-*****-RQDB8-XHYWH-TXH8M

  Windows Product Key Hash: aOWSIeZS1Htwc7cazaMmDXWMhSM=

  Windows Product ID: 00371-OEM-9044362-06122

  Windows Product ID Type: 3

  Windows License Type: OEM System Builder

  Windows OS version: 6.1.7600.2.00010100.0.0.048

   

   

  Unfortunately, nothing has changed in your report :(

  One thing I just noticed - your machine appears to be new enough to have come from HP with Windows pre-installed, yet you have an OEM System Builder license. There could be two main reasons for this ....

  1) You bought an OEM System Builder pack to install W7 Pro on it, rather than an upgrade

  2) The machine is actually older - and came with a Free Upgrade to W7 (and you updated the BIOS)

  Which was it? - or am I off-base?

   

  Whatever, because it's an OEM build DVD, you won't be able to do a repair install to fix things, and the only option that may work is individually replacing the files concerned. This is a complicated process, as you first have to extract the relevant files from the DVD, and then replace them. Windows' System Protection, and permissions, will prevent replacement, so you have to do the file-swapping outside a Windows environment, or stop System Protection (which is not a good idea).

   

   

   

   

  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  
  

  ...just to add a couple of links for you to work out whether you want to have a go at it yourself....

   

   

   

  To replace files from within Windows....

  http://support.microsoft.com/kb/929833

  (use the instructions for repair - ignore the bit about the SFC results <g>)

   

  To extract files from a Windows DVD -

  http://blog.nirsoft.net/2009/09/17/how-to-extract-missing-system-files-from-the-dvd-of-windows-7vista/

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, February 2, 2011 12:45 PM

  Moderator