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  steelindia said:

   

  I  purchased sony waio laptop last year .for  virus problem which I have had to format the hard drive on.

  Unfortunately, no CD's came with the purchase. I have tried to load windows XP from another XP disk I already had but it does not seem to accept my serial key.

  I have the original serial key as it is a sticker attached to the computer. The sticker states

  
  
  How to replace Microsoft software: http://support.microsoft.com/kb/326246

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  Please note: I am not a Microsoft employee...only a voluntary forum contributor.

  Sunday, November 9, 2008 10:26 PM

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  Steelinda,
  
  For many reasons your best option is to contact Sony and order replacement recovery CDs, if available.  It's likely that your computer came with a utility to self-burn the recovery CDs but like many others, you apparently did not do that until it was too late.
  
  If recovery CDs are anot available from Sony, try www.restoredisks.com.
  
  If not available anywhere, you can use a systembuilder/OEM CD for the edition of XP you have, combined with the Product Key on the Certificate of Authenticity affixed to your computer, to run Setup and install XP on your Sony.  Then, do a telephone activation rather than an automated online activation.

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  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  Monday, November 10, 2008 4:32 PM
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  Hello Steelindaia,
  
  

  Thank you for visiting the Windows Genuine Advantage (WGA) forum. Your post is out of scope for the Genuine Advantage forum as well as out of our expertise. Please contact the Microsoft Supplemental Team and ask how you may replace Microsoft Software.

  See the following Knowledge Base (KB) article:

  KB326246 - How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals

  http://support.microsoft.com/default.aspx/kb/326246

  If you have OEM Media, please contact your respective OEM’s website for Recovery information.

  Media Replacement for End Users of System Builders:

  United States and Canada:                  

  https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1localecode=en-us

   (https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us)

  Europe, Middle East, Africa:

  https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1&localecode=en-us

  Asia-Pacific: 

  https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us

  Latin America or South America:

  https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us

  Thank you for visiting the WGA program forum.
  
  Antron-

  • Marked as answer by Antron Monday, November 10, 2008 9:45 PM

  Monday, November 10, 2008 9:45 PM