Live OneCare running back gets BSOD with BAD_POOL_HEADER

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  Hello Mark, see if the information in this thread helps - http://social.microsoft.com/forums/en-US/onecarebackupandrestore/thread/3d2f1714-1c0b-4c20-bdff-c34e09a7886d/

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  Jim

  Saturday, January 10, 2009 11:52 PM

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  That thread basicly says to uninstall the generic volumes under storage devices.
  
  Is that supposed to be done on the hub pc or on the pc that I want to backup?
  
  Since my other PC on the circle backs up fine and the hub pc backs up fine then I assume it would be the pc that is experiancing the backup problem.  Correct?

  Sunday, January 11, 2009 4:23 PM
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  Mark, you would delete the generic volumes on the PC having the backup issue.

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  Jim

  Sunday, January 11, 2009 11:51 PM

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  Tried it and I still get the issue.

  Monday, January 12, 2009 4:01 AM
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  Hello Mark, then I suggest contacting support for help with this issue. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

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  Jim

  • Marked as answer by Stephen BootsMVP, Moderator Monday, January 12, 2009 2:55 PM

  Monday, January 12, 2009 5:50 AM

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  I get 404 errors when I click the Contact Support.
  when I paste into a browse it runs on and on like the everready bunny and never opens the page.

  Monday, January 12, 2009 9:41 PM
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  Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:
  

  http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/33b6b03a-9fdc-40f2-bbb5-0b9001d8246a
  
  I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

   

  -steve

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  Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator

  Tuesday, January 13, 2009 2:08 PM

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  I am having the exact same problem with backup. I researched it last week and deleted the system volumes as described above and was able to sucessfully complete my weekly backup OK and thought the issue was resolved.
  Now this morning, a week later, I am having the same issue: Automatice backup starts and causes a BSOD with Bad_Pool_Header message. I finally just unplugged my USB bacup drive in order to keep my system alive?
  
  

  Wednesday, July 15, 2009 3:15 PM