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This error never ends!! RRS feed

  • Question

  • I have tried to many ways to resolve this error.  I have system restored, uninstalled all offending programs, and still I get an alert through the online tool that my Windows is not genuine (I dont even have the luxury of an error code).  I cant even log in unless I am in safe mode, because Windows prevents me from doing anything, saying that I have made an unauthorized change to my system.  The diagnostic tool says I am genuine though!!  Please help -____- this is such a nightmare. 

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-CG7RD-TB9G2-9MV9R
    Windows Product Key Hash: E8W1wqTZccLGBKjtYfCGTNdbOWs=
    Windows Product ID: 89578-015-5235175-71970
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {77003324-CB90-48D7-BC1E-B65E3AD59BAA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error: M:20071107150542780-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: N/A, hr = 0x80070426
    Commit: N/A, hr = 0x80070426
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0x80070426
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{77003324-CB90-48D7-BC1E-B65E3AD59BAA}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9MV9R</PKey><PID>89578-015-5235175-71970</PID><PIDType>5</PIDType><SID>S-1-5-21-3928235943-1357703092-457387926</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-SLI ACPI BIOS Revision 1013</Version><SMBIOSVersion major="2" minor="3"/><Date>20051021000000.000000+000</Date></BIOS><HWID>51333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>87A944B0837A500</Val><Hash>SRK2/v8kB52KLvbWo0vG/eTcJms=</Hash><Pid>73931-640-3110772-57064</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 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


    Wednesday, November 7, 2007 8:29 PM

Answers

  • Hi borrrden, 

     

     The error code 0x80070426 (line 3 of the Diagnostic Report) shows that the Software Licensing Service was not running. This service should run, automaticly, at each boot.  I also see M:20071107150542780- (line 21) which is the Tamper Time Stamp. This tells me a critical system file (most likely the file that runs the Software Licensing Service) was tampered (usually by a incompatible program) on Nov. 7th  2007. This should tell us around when either the program was installed or when the program was launched. Unfortunately, the TTS only shows the most resent tamper. If the tamper occured a number of times, say on Nov 1st, 3rd then lastly on the 7th, the TTS would only show us the Nov 7th tamper time.

     

     Did you install or launch (for the first time) any new programs around the time the problem first occured? (NOTE: Even if a incompatible program is launched, it can take hours or just minutes for Vista to detect it) or did you uninstall any programs around the time the problem stopped? if not, your issue may still occure in the future.

     

     I suggest that if the problem does occure again, try to remember what program(s) you launched (and that are still activly running) before the problem occured. If you can identify the offending program, uninstall it and the problem shouldn't occure again.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, November 7, 2007 9:57 PM

All replies

  • Sorry, the post button would not show up for me in reply mode......so I had to make a new thread....

    It seems that my 10th restart finally convinced Vista to leave me alone....my validation passed
    Wednesday, November 7, 2007 8:49 PM
  • Hi borrrden, 

     

     The error code 0x80070426 (line 3 of the Diagnostic Report) shows that the Software Licensing Service was not running. This service should run, automaticly, at each boot.  I also see M:20071107150542780- (line 21) which is the Tamper Time Stamp. This tells me a critical system file (most likely the file that runs the Software Licensing Service) was tampered (usually by a incompatible program) on Nov. 7th  2007. This should tell us around when either the program was installed or when the program was launched. Unfortunately, the TTS only shows the most resent tamper. If the tamper occured a number of times, say on Nov 1st, 3rd then lastly on the 7th, the TTS would only show us the Nov 7th tamper time.

     

     Did you install or launch (for the first time) any new programs around the time the problem first occured? (NOTE: Even if a incompatible program is launched, it can take hours or just minutes for Vista to detect it) or did you uninstall any programs around the time the problem stopped? if not, your issue may still occure in the future.

     

     I suggest that if the problem does occure again, try to remember what program(s) you launched (and that are still activly running) before the problem occured. If you can identify the offending program, uninstall it and the problem shouldn't occure again.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, November 7, 2007 9:57 PM