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Marking as Answer

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  • your concern is valid to me.
     
    you should post your observation below as a reply in your thread.  then mark the response as “abuse”.  there is a tiny link on the posts for this.
     
    also, you may want to provide your observation here:
     
     

    --
    db·´¯`·...¸><)))º>


    .
    "Jerry Langley III" wrote in message news:33bb1d21-341c-4813-b555-ba26c34c0bfa...

    I really wish the moderators were not so agressive about marking answers.  In the thread below one moderator presents an answer to my question and then in the middle of the night, only 4 hours later another moderator decides for me that my question is answered and there is no further need for discussion.

    Isn't it possible that this practice stifles discussion on topics and denies others the opportunity to weigh in on subjects which are complex and may have other points of view existing?

    http://social.msdn.microsoft.com/Forums/en-US/wfprerelease/thread/e5cd873c-1a3c-4814-b8af-24f7cebfe939


    db
    Wednesday, December 29, 2010 6:31 PM
  • That's a difficult question, and I'm finding myself heavily splitted on a satisfying answer. On the one hand, I don't like moderators or other people marking questions as answered when they are not (or only very superficially) answered. On the other hand, I also dislike threads that never get "answered" because 1) the OP loses interest about his question and doesn't return, 2) no moderator has the courage (or knowledge) to decide if there is an answer or no, 3) forcing the answerer to propose his own suggestion as an answer (which is heavily debated, debatable and not really satisfying). The whole thing reminds me of old legends searching the "philosopher's stone". In other words, I've no idea how to avoid those non-desirable experiences.
    "192 GB ought to be enough for anybody." (from the miniseries "Next Generation's Jokes")
    Wednesday, December 29, 2010 10:14 PM
  • as we know there can be more than one possibility for resolving a problem.   some solutions can be unorthodoxed while others are not.

    clearly, without feedback from the o.p. no one can be sure what steps were used to ultimately resolve the problem.

    so what if, all the responses are solutions?

    shouldn't all the good response's, orthodox and unorthodox'd be worthy to note as solutions and work arounds?

    no one knows for sure what solution was found to be accomadating for the o.p. to excercise though it may not have been the best one.

    i don't think that the moderators are endowed with the almighty wisdom to choose which is the best solution for the o.p.

    but when they do, are the not denying all the responders that provided acceptable solutions and or work arounds with credit?

    such note worthiness is important for others who seek answers and don't know that there is more than one solution for their problem.

    so what is the determinate used by the moderator for choosing / proposing / marking an answer?

    flip of a coin?  formatting? spell checking and grammer?  the good ol'buddy system?


    db
    Thursday, December 30, 2010 4:46 PM
  • db,

    Interesting responses.  One further bit of information.  I had a discussion with a guy who indicated that what is really going on is a rush for experience points.

    I will grant you all such points.

    Sunday, January 2, 2011 8:14 PM
  • > what is really going on is a rush for experience points

    While some people are indeed "rushing" for points (through for instance proposing their own points) that isn't the reason why moderators are marking posts as answers because afaik the only points from that go not to the person who marked the post but only to the person who posted the post.

    Admittedly you could draw the conclusion that the Moderator who posted the reply then gets the points for an answer, but imo that is far from their motive here as they are not paid on the basis of their points score. They are employed to provide answers in threads and to moderate the forums which includes them marking good answers as answers.

    The problem is therefore purely that they are perhaps marking rather too many posts as answers and doing this rather too quickly. They do this not only for the posts of other Moderators but also for posts from other people.

    I for my part have seen what I have considered to be an over-activity in marking threads increasing in recent months. Whereas before usually only one reply (maximum two) per thread was marked as an answer, we are now quite often seeing three posts marked as an answer in many threads.

    The result of this is that the "mark as answer" seems to have changed from being an indication that the original question has been answered by the one post so marked to being an indication that a post's content has some relevance in helping to solve the original question. The old idea that once a thread was marked with a green arrow it meant that the thread was in effect "closed" and no-one need anymore look at the thread seems to have vanished.

    I find this regretable just as I find the explosion in the points scores - through more replies being marked as answers even if they are only good replies rather than THE answer -  to be regretable

    However as another replier here has noted, the opposite problem is when threads that contain an answer are still left without *any* post being marked as an answer. It's just that in an attempt to solve that problem the MS Modertors seem to now have gone too far in the opposite direction.

    My hope is that threads like this one will mean that there occurs a partial reverse (in the official guidelines for MS Moderators) of the recent trend I mentioned above so that we find a happy medium where - after a reasonable time - the best answer in a thread is marked as the answer and this then "closes" the thread.

    Mike Walsh (a Moderator in some forums, but not an official MS Moderator and certainly unpaid and guideline-less)


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Sunday, January 2, 2011 9:07 PM
  • No one but the person who posted the question should be allowed to mark a response as the answer. I repeatedly have posts were moderators are marking their responses as answers and it really pisses me off and makes this forum completely useless now. Threads are dead after they've been marked because everyone assumes its already been resolved when it hasn't. I don't even have the option to "un-mark as answer" any more. Where did that go? When did the MS forums turn from community driven to moderator driven? Moderators are abusing their power and I’m tired of it. Good think we have stackoverflow..

    Thursday, January 13, 2011 11:54 PM
  • no point in complaining about the lack of design.

    instead, simply mark all your responses as answers.  no one will hold it against you.

    in fact, if you review many of the profiles, some have thousands of points accumulated - which is likely the result of taking advantage of a broken system.

    actually, everyone should mark their responses as answers.  perhaps, this will be a way to fix one of the problems.


    db
    Friday, January 14, 2011 3:59 PM
  •  I repeatedly have posts were moderators are marking their responses as answers and it really pisses me off and makes this forum completely useless now. 

    This doesn't by all means apply to all Moderators (I never propose my own posts as answers and never mark my own posts as answers [you may find a handful if you look in ancient - over 2 years old - threads but certainly nothing at all since then]).

    Equally many of the people with high scores don't have them necessarily of a result of self-marking but just through posting a lot of posts (i.e. spending a lot of effort). Some of those are bound to be marked as an answer unless the Moderator doesn't have a clue, so the mere fact of posting a lot of possible answers will automatically lead to high points scores.

    That said. I am posting less these days and my points score is increasing faster than it did in the days when I posted more. So something has changed. I've started at least one thread and posted in probably a couple more threads examples of posts of mine which MS Moderators had long after the event marked as an answer even though they quite definitely weren't. (A post asking if the poster was using SP 2010 or SP 2007 for instance!)  This could well be the broken system the other poster talks about but it's more a falling in standards when deciding what is the answer (and marking too many replies per thread as answers) than people cheating.

    So while there certainly are people using gamesmanship to increases their points/answers scores there are also Moderators marking (not just their own) posts as answers for reasons the majority of us can't understand. In the forums I frequent these tend to be Microsoft moderators (Shanghai-based not Redmond-based) though, not non-MS ("volunteer") Moderators


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Saturday, January 15, 2011 5:17 AM
  • Mike I agree with a lot that you stated above.  I also agree with a lot of what was said above from both perspectives.  However, I brought up the same issue with you a couple of weeks ago.  I have a similar situation in that the thread http://social.msdn.microsoft.com/Forums/en-US/sharepointdevelopment/thread/0e756ab0-6814-4933-ad77-2961c0774857/ was proopsed as answered but an additional questioner wanted more information about the details.  Some more were provided but I did not finish providing the detail needed to implement my answer yet (due to lack of time), whereas another answerer provided more details but utilized a different  methodolgy than my solution.  Whe I went back to provide the missing detail in my answer, I found that my solution was marked as an answer.  IMO if it was to be marked as answered it should have gone to the person who provided the most detail.  I would have also have liked the opportunity to go in and provide the needed additional detail.

    The other issue concerns locking threads that are marked as answered.  All forum sites advise people with questions to search existing threads for questions on their issues. (which I do).  However, in many cases while the question may be similar there are added complexities or issues that need to be resolved.  But since the question is marked as answered and locked you can't do that on that thread.  You have to start another which leads to mega-multiple threads on the same issue.  (Remember the BING commercial for search overload?)


    Edward R. Joell MCSD MCDBA
    Tuesday, January 18, 2011 2:46 PM
  • My position is that while a Moderator can try to mark the most appropriate post as an answer, he/she can't always do so. 

    There can be various reasons for this

    - lack of time (finding the best answer means reading the entire thread)

    - lack of competence in that particular issue (leading to a faulty decision)

    - the fact that one person will think answer A is the best answer while others will think that answer B is the correct 

    - better answers can be added later.

    I'm sure there are more.

    It's refreshing that you are objecting to your own post being marked as an answer as most people object to not getting points "they deserve" by someone else's post being marked as an answer. You had proposed two posts in that thread as answers - one your own and the other post presumably the one you think should have been marked as the answer. Had you proposed just one post I would probably have not looked further. By proposing two I had to decide which one.

     

    One the second point. 

    There are an amazing amount of threads from 2007; 2008 and 2009 (some Jan 2009) that have in those days been marked as answered and yet have not been locked. Despite the age and the closed nature of most of these threads (i.e. a post has been marked as an answer in them) people are still posting in Jan 2011 to them. Some of these posts are the quite pointless (at this stage) "Thanks, this helped me" posts but many are either new questions or questions that are only vaguely related to the question asked and already answered in the thread. As people today tend to be using different versions (SP2 for instance) of the software than was available when the thread was live even related questions are no longer valid in such cases.

    I am spending far too much time trying to Split off these new questions from these very old threads and as Split tends to work once in a blue moon not often having much success in doing so so those new posts get deleted and then I lock the old thread to stop anyone else from jumping in to it.

    Newer threads are being locked by me when the OP has marked a post as an answer or stated that X solves his question. By doing either he is stating that the original question posed by him has been answered. by locking it as soon as I see such a marking or such an answer from the OP I am stopping people 1, 2 or 3 years down the line adding new questions to an already answered thread.

    There may be rare situations when a locked post should be unlocked. If so a message in the forum to the Moderator with the URL of the locked thread (and with a suitable title) will get it unlocked if the request is justified. I'm shortly on holiday for five weeks with much less forum access than normally but otherwise I will always see such posts within a 24-hour span and probably earlier. But I am trying to lock new threads only when such a request is not likely to occur or if it is isn't justified (perhaps because the OP wants to add a new question in the old thread).

     

    Finally: there was an example just today of why locking is needed. Within an hour the same person posted an almost identical post to seven different (old 2008, 2009) threads. He could do so because they were unlocked even though 6 of the 7 were marked as answered.  If left that would have meant seven parallel threads with the same question which would have been a massive waste of forum readers' time. (After trying many times to split a couple of these off, I deleted the lot).

     

    Mike 

     

     

     


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Tuesday, January 18, 2011 3:49 PM
  • there is much “much” to be desired by these forum’s.  it is nothing more than organized chaos.  it can also be seen as a garbage dump of useless data.  sadly, Microsoft promotes bing to basically filter out the useless data but doesn’t do the same for the forum’s.   subsequently the garbage the forums generate are spidered by the search engines.
     
    essentially, all unanswered questions should be deleted.  all threads that have a response marked as answered, should have all additional responses deleted in order to make each thread have one question and one answer.  if the question is multipart and there are multi answers, then all of them should be marked as answered and the rest deleted.
     
    MICROSOT REALLY NEEDS TO GET THESE FORUMS AND THE HUNDREDS OF OTHERS CLEANED UP.
     
    at this time the forums is a Microsoft product and a free service.  but after all the many years in service, it still lacks integrity.
     

    --
    db·´¯`·...¸><)))º>


    .
    "Mike Walsh FIN" wrote in message news:6a81894b-3c8a-44ca-90fe-183eb0166644...

    My position is that while a Moderator can try to mark the most appropriate post as an answer, he/she can't always do so.

    There can be various reasons for this

    - lack of time (finding the best answer means reading the entire thread)

    - lack of competence in that particular issue (leading to a faulty decision)

    - the fact that one person will think answer A is the best answer while others will think that answer B is the correct

    - better answers can be added later.

    I'm sure there are more.

    It's refreshing that you are objecting to your own post being marked as an answer as most people object to not getting points "they deserve" by someone else's post being marked as an answer. You had proposed two posts in that thread as answers - one your own and the other post presumably the one you think should have been marked as the answer. Had you proposed just one post I would probably have not looked further. By proposing two I had to decide which one.

     

    One the second point.

    There are an amazing amount of threads from 2007; 2008 and 2009 (some Jan 2009) that have in those days been marked as answered and yet have not been locked. Despite the age and the closed nature of most of these threads (i.e. a post has been marked as an answer in them) people are still posting in Jan 2011 to them. Some of these posts are the quite pointless (at this stage) "Thanks, this helped me" posts but many are either new questions or questions that are only vaguely related to the question asked and already answered in the thread. As people today tend to be using different versions (SP2 for instance) of the software than was available when the thread was live even related questions are no longer valid in such cases.

    I am spending far too much time trying to Split off these new questions from these very old threads and as Split tends to work once in a blue moon not often having much success in doing so so those new posts get deleted and then I lock the old thread to stop anyone else from jumping in to it.

    Newer threads are being locked by me when the OP has marked a post as an answer or stated that X solves his question. By doing either he is stating that the original question posed by him has been answered. by locking it as soon as I see such a marking or such an answer from the OP I am stopping people 1, 2 or 3 years down the line adding new questions to an already answered thread.

    There may be rare situations when a locked post should be unlocked. If so a message in the forum to the Moderator with the URL of the locked thread (and with a suitable title) will get it unlocked if the request is justified. I'm shortly on holiday for five weeks with much less forum access than normally but otherwise I will always see such posts within a 24-hour span and probably earlier. But I am trying to lock new threads only when such a request is not likely to occur or if it is isn't justified (perhaps because the OP wants to add a new question in the old thread).

     

    Finally: there was an example just today of why locking is needed. Within an hour the same person posted an almost identical post to seven different (old 2008, 2009) threads. He could do so because they were unlocked even though 6 of the 7 were marked as answered.  If left that would have meant seven parallel threads with the same question which would have been a massive waste of forum readers' time. (After trying many times to split a couple of these off, I deleted the lot).

     

    Mike

     

     

     


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    db
    Tuesday, January 18, 2011 5:01 PM
  • Mike

    As usual you raise so very valid points.  Perhaps it can be due to people abusing the forums as you stated above with the guy with six identical post.   And I can say definitely from experience that there have been new questions posted on threads that were only vaguely related to the original posts.  However, I have also seen new questions asked two or three years down the line which may be due to either request for further instructions on how to implement the answer, or clarification of a point that was clear to the OP or the person that proposed the answer but is not clear to someone reading from scratch years later.  The question is whether the need to address these exceptions should govern the way forums are moderated.  When you are desparate for an answer, it seems that you want/need as much opportunity as possible to get the answer.  But by the same token search overload is a valid consideration, and adding non-related questions to someone else's thread will only contribute to that. 

    The funny part is also that in many cases the original poster may never check back on his/her thread because they found the answer elsewhere, but that thread may spark an exchange between other people that actually provides an answer to someone coming back and reading the thread later.  I have pulled many answers from threads that look just like that particularly from places like ESRI's GIS development forums and Experts Exchange.

    For all that are following this thread I want to emphesize that the situation now is better than it was five or six years ago when a thread would go up and never receive an answer (and many cases not even a look), for years. 

    Then there is the issue of questions being overtaken by events. (When the answer is install Windows XP SP2 for example.)  But again there is the issue that not everyone's environment is permitted to be updated. (I am entering this using IE seven years after IE 8 came out because the Customer will not permit upgrading.  This is common in DoD locales. There are places using SS 2000, with no prospects for upgrading any time soon.

    DBB

    I don't know that I agree with all of your points.  All unanswered threads should be deleted?  I don't think so.  I think all unanswered threads should be examined and passed along to some in-house person that can answer them.  (That's what Experts Exchange does.)  Nor do I agree that threads with posts marked as answers should have all other posts deleted.  I have seen too many threads with post marked as answers that really do not answer the question.  But if you read further down you find a post that really does the trick.

    IMO the only way to resolve this is to have enough skilled moderators to evaluate each post on a case by case basis. Therefore abandoned posts with no valid responses can be deleted, so that people who are still having the issue can enter new threads without it being lost in a myriad of similar questions.


    Edward R. Joell MCSD MCDBA
    Tuesday, January 18, 2011 6:26 PM
  • I think to make improvements in the system, you have to understand what the users of a forum come to expect when they come here.  Some of my own observations:

    Most threads are questions, not discussions, indicating to me that the person has come here with a problem that he/she cannot get around.  Rarely is it just mere curiosity.

    In this case the answer depends on the quality of the question and how much information the poster is willing to offer up in its solution.  Sometimes this just isn't enough for a passing party to look over and make a determination as to which replies were the "correct answer" or "helpful at arriving at the answer".

    Thus, the final arbiter as to whom has actually assisted the poster with his/her problem is the poster themselves.  Others should be able to PROPOSE what constitutes an answer, but the original poster should be the final judge of who helped.  That moderators are doing the final markings (and essentially shutting the thread down by doing so) is not a good policy IMHO.

    If moderators want to "resolve" aged posts based upon marked answers (in excess of a few months) and lock them out from further discussion, I see no issue with this, and this should serve well to prevent ancient posts from being bumped up to the top.  But insofar as active discussion, I believe it errs on the side of good practice to avoid moderating in process discussion before the OP has settled upon a resolution.

    Thursday, February 3, 2011 8:14 PM
  • > I believe it errs on the side of good practice to avoid moderating in process discussion before the OP has settled upon a resolution.

    This is what I am doing in recent threads. "Settled upon a resolution" mean either the OP has marked a post as an answer; or has written in a reply "this solves my problem" or (better) has done both.

    Far older threads I am as you note locking if anything in them was marked as an answer. Typically I'm drawn to them by a new post to the (long marked as answered) thread in which someone asks a new question. Split *never* works these days, so that in effect off-topic post gets deleted and the thread then locked.

    My take is that we should take the options that are open to us. With some Moderators far too keen to mark posts as answers even though the OP hasn't said a thing (or in far too many cases has actually said the post thus marked did not answer his question) we need something else than the green arrow to show that a thread has a question and an answer. Locking new threads as soon as the OP has to use your words "settled on a resolution" does just that.

    (The pity is that those locked threads look just like the old threads that are locked just to exclude new posters typically with new questions or just "thanks that helped" posts who are posting months an even years after the thread went to sleep. However most of the locked old threads do also include something close to an answer if not one specifically approved of by an OP. In those old days there wasn't the rush to mark as answer everything remotely relevant there seems to be today sometimes.)

    Mike Walsh

     

     


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Thursday, February 3, 2011 9:37 PM
  • I agree 100% with this complaint. Only the person who posted the problem should be able to confirm a solution as the answer. I frequently see posts marked as answer that do not resolve the problem and it seriously undermines the usefulness of the forums. I am sure it satisfies some meaningless report somewhere, that x% of problems have been resolved; but it is simply not true.

    This is meant to be a technical forum and should maintain a high level of accuracy.

    Tim

    Wednesday, February 23, 2011 10:29 AM
  • case and point:
     
     

    --
    db·´¯`·...¸><)))º>


    .
    "Tim Anderson" wrote in message news:279161a7-c8de-483a-b8e8-19a4a9b913aa...

    I agree 100% with this complaint. Only the person who posted the problem should be able to confirm a solution as the answer. I frequently see posts marked as answer that do not resolve the problem and it seriously undermines the usefulness of the forums. I am sure it satisfies some meaningless report somewhere, that x% of problems have been resolved; but it is simply not true.

    This is meant to be a technical forum and should maintain a high level of accuracy.

    Tim


    db
    Wednesday, February 23, 2011 8:20 PM
  • DB the case in point thread you indicate was that an example of a split being erroneously made or an answer that was not an answer?  I saw no evidence of the question that the reply was being proposed as answer for.

    CS001

    "If moderators want to "resolve" aged posts based upon marked answers (in excess of a few months) and lock them out from further discussion, I see no issue with this, and this should serve well to prevent ancient posts from being bumped up to the top.  "

    As stated above my objection to this is that it results in the proliferation of threads on the same topic because in the original thread either:

    a. While the solution in the answer was evident to the original poster but not to someone reading the thread at a later date.  Locking the thread would then prevent people from asking the original solver questions on how to implement his answer.  This ends up creating a new thread on the same topic.

    b. The answer in the locked thread is either obviously wrong or failed to work for the new person with the same problem.  Locking the thread again forces the creation of a new thread on the same topic which will probably reference the locked thread.

    c. The solution provided has been overtaken by events (i.e. "Install service pack 2" when the new questioner has SP3 installed and is still experiencing the same issue.)

    d.  Another issue comes up when the answerer provides an answer like stop using SS 2005 and upgrade to SS 2008.  While that may have been possible for the original questioner, that is not possible for every one experiencing the problem.  (Example being Dept Of Navy NMCI machines or machines in companies with no license for the new software and no desire to pay for one.

    This then results in violations of the Thread Non-Proliferation Treaty and results in invasions to find and eliminate WMD's (Words of Mass Discusssions)  ;-)

     

     


    Edward R. Joell MCSD MCDBA
    Thursday, February 24, 2011 3:14 PM
  • yeah, well I would have proposed it as an answer “if” I had reason to believe that it could work and wasn’t a goose chase.
     
    and like many others, posting a challenge to such responses is futile, especially if the one who posted the bad answer is also empowered to mark it as an answer which ultimately “misleads” others who are looking for a solution.
     
    but I did post feedback on that thread at:  Answers.en-US.answersfeedback

    --
    db·´¯`·...¸><)))º>


    .
    "joeller" wrote in message news:8e372ee5-8983-44be-94f8-3bd3ac283f63...

    DB the case in point thread you indicate was that an example of a split being erroneously made or an answer that was not an answer?  I saw no evidence of the question that the reply was being proposed as answer for.

    CS001

    "If moderators want to "resolve" aged posts based upon marked answers (in excess of a few months) and lock them out from further discussion, I see no issue with this, and this should serve well to prevent ancient posts from being bumped up to the top.  "

    As stated above my objection to this is that it results in the proliferation of threads on the same topic because in the original thread either:

    a. While the solution in the answer was evident to the original poster but not to someone reading the thread at a later date.  Locking the thread would then prevent people from asking the original solver questions on how to implement his answer.  This ends up creating a new thread on the same topic.

    b. The answer in the locked thread is either obviously wrong or failed to work for the new person with the same problem.  Locking the thread again forces the creation of a new thread on the same topic which will probably reference the locked thread.

    c. The solution provided has been overtaken by events (i.e. "Install service pack 2" when the new questioner has SP3 installed and is still experiencing the same issue.)

    d.  Another issue comes up when the answerer provides an answer like stop using SS 2005 and upgrade to SS 2008.  While that may have been possible for the original questioner, that is not possible for every one experiencing the problem.  (Example being Dept Of Navy NMCI machines or machines in companies with no license for the new software and no desire to pay for one.

    This then results in violations of the Thread Non-Proliferation Treaty and results in invasions to find and eliminate WMD's (Words of Mass Discusssions)  ;-)

     

     


    Edward R. Joell MCSD MCDBA

    db
    Thursday, February 24, 2011 7:10 PM
  • DB what I was saying was that I went to the thread specified and I saw a "question" saying "After 20 views no one wants to help Thank God with his music problem."

    What music problem? What 20 views? Then there was a fairly long complex answer provided but no clue as to what they were trying to fix. I am looking at that thread going "huh?!?"  One has to wonder how this thread got like that.  Were some entry deleted? 

    All in all it was a very strange thread.


    Edward R. Joell MCSD MCDBA
    Thursday, February 24, 2011 8:25 PM
  • yeah, it is a strange thread.  personally, it should have been deleted because it was more of a complaint and everyone that viewed the thread was some kind of sinner or evil person.
     
    in any case, the moderator deleted all the response’s.
     
    but then included his own, then proposed it as an answer, then marked it as the answer.
     
    perhaps, the deleted response’s were more like comments regarding the “attitude” of the o.p.
     
    on the other hand, the moderator’s response could be no better since the methods provided are unproven and faulty.
     
    the thread is an example that moderators can make mistakes and there should be a method to correct them.
     

    --
    db·´¯`·...¸><)))º>


    .
    "joeller" wrote in message news:4d450cc4-85f1-4e0d-ac7f-79589ebba542...

    DB what I was saying was that I went to the thread specified and I saw a "question" saying "After 20 views no one wants to help Thank God with his music problem."

    What music problem? What 20 views? Then there was a fairly long complex answer provided but no clue as to what they were trying to fix. I am looking at that thread going "huh?!?"  One has to wonder how this thread got like that.  Were some entry deleted?

    All in all it was a very strange thread.


    Edward R. Joell MCSD MCDBA

    db
    Thursday, February 24, 2011 8:59 PM
  • Except that many OPs rarely bother to give any credit (even when they notice that their question has been answered, after some significant effort by the contributor).
    Matthew Slyman M.A. (Camb.)
    Wednesday, June 22, 2011 11:15 AM
  • In that case, if it is obviously not a helpful answer then they should not mark it as answered. But, some time should pass to allow for a good answer.  Not less than a week.
    Sunday, June 26, 2011 6:18 PM
  • > Not less than a week.

    These days the (Chinese) Moderators in the forums I watch over do seem to wait exactly a week before marking a post as an answer through assuming that no answer from the OP means agreement.

    It just covers your requirement and is certainly better than 2 or 3 days which I've seen on occasion before.

     

    One new thing I've seen which irritates me is a (Chinese) moderator marking a post as answer (in less than a week!)  because it's been posted to the wrong forum. They post a message saying "you should post your question in XXX forum so I'm marking a post as an answer in order to close the thread". This is nonsense because a) they don't lock the thread so it is only half-closed b) it's still in the wrong forum and more importantly c) they have as Moderator the ability to move threads to another forum - so rather than saying it's in the wrong forum and marking a non-answer as an answer, why don't they just move it?

     

    Mike Walsh


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Monday, June 27, 2011 6:14 AM
  • I agree 100% with this complaint. Only the person who posted the problem should be able to confirm a solution as the answer. I frequently see posts marked as answer that do not resolve the problem and it seriously undermines the usefulness of the forums. I am sure it satisfies some meaningless report somewhere, that x% of problems have been resolved; but it is simply not true.

    This is meant to be a technical forum and should maintain a high level of accuracy.

    Tim


    I also agree with the complaint.  I just had a thread that I started have one of the replies marked as answered for the 3rd time, after I politely thanked the poster of the reply, and stated that I would mark the reply that actually answered my question, and unmarked the reply as the answer twice.  And after this last time being marked as answered, it was locked to prevent me from unmarking it again.  Quite uncivil, and very annoying, as well as still not supplying an answer that helped resolved.  The yahoo that marked the reply stated:

    "Just to be clear, it is called Mark as Answered, not Mark as Resolved.

     

    Noel has tried to resolve your issue but was unable to but he has provided you two options for you.  Those are the answers to this thread.

     

    Thank you,


    Darin MS"

     

    I had used the 2 options provided, which still did not resolve my issue.  How can they then be considered an answer?  I do not consider my question answered!

    Wednesday, June 29, 2011 4:06 AM
  • Mike,

    The moving of the post is a large part of this issue because of the wide range of some subjects.  I think you will find this when dealing with SharePoint because the moderators (No particular localization sited) will move something to the SharePoint forum any time the word "SharePoint" appears, even though it might be a Directory Services question.

    The issue for me is that I multi-task to the order of ten or so.  If I get stuck I might post a question and move on to another task, getting back to it next week.  I will not have had a chance to test the potentially poor answer to make sure that it is right or wrong.

    Are these issues why Scott Gu started the ASP.NET forums?

    I have heard that Facebook has forums now too where some people are getting good answers.

    Wednesday, June 29, 2011 7:52 PM
  • This is very true and is really starting to get on my nerves, countless times I have visited a Microsoft forum thread to find that a moderator has marked it as answered when it is OBVIOUSLY not.  A few great examples is when a person posts a good question or issue that is occurring and the moderator posts a stock, cut-and-pasted, completely generic, unhelpful reply which is usually something to the effect of:

    1) You might have malware

    2) Try Safe Mode

    3) Try Reinstalling

    Which the OP has usually indicated they have already tried if they have any computer experience at all.  The blatant forum abuse by Microsoft moderators has degraded all Microsoft forums to the point of utter uselessness, they stifle an important issue or a valid question without giving anyone a chance to propose a useful solution.  I agree with the sentiments of "thank god we have legit forums like Stack Overflow or Server Fault."

    Tuesday, September 23, 2014 1:38 PM
  • g

    .  The blatant forum abuse by Microsoft moderators has degraded all Microsoft forums to the point of utter uselessness, they stifle an important issue or a valid question without giving anyone a chance to propose a useful solution.  I agree with the sentiments of "thank god we have legit forums like Stack Overflow or Server Fault."

    Why did you visit this forum at all. Are you a member of those forums and are there fewer visitors than in past.

    Your reply is in contradiction with itself. Be aware there are Microsoft moderators who do like is told in this thread, there are also Microsoft moderators who do it very fine.


    Success
    Cor

    Monday, October 6, 2014 11:27 AM
  • Be aware there are Microsoft moderators who do like is told in this thread, there are also Microsoft moderators who do it very fine.

    That's a very valid point. 

    For one there are different kinds of Microsoft moderators - MS people doing it for love; MS people employed to do this (in different locations - typically US and China but not only that) and of course the instructions (or not!) that "Microsoft moderators" have vary not only from location to location but also from subject matter to subject matter and even support team to support team.

    So you see a wider range of styles that you might expect from a large organisation.

    Yet that isn't all. Even with the same instructions some Moderators will work differently than others. Some will follow the instructions to the letter and others will use their common sense / skill set to get the best result for forum members even if that means they don't - for instance - automatically mark posts as answers after a specific delay time.

    (and of course there are lots of moderators who are or have been MVPs; MCCs etc. (maybe just Moderators with no "titles") and these are more inclined to develop their own styles as they don't have specific rules beyond politeness to follow)

    Mike


    SP 2013 "FAQ" (useful links): http://spf2013faq.mindsharp.com/default.aspx
    SP 2010 "FAQ" (useful links, book lists): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ; Books and Links) http://wssv3faq.mindsharp.com/default.aspx


    Tuesday, October 7, 2014 9:02 AM
  • I haven't seen much (any) good results about people making suggestions or complaints regarding the moderation system. 

    It is true in some regards, that these forums have changed from being community driven to moderator driven. Especially with the advent of paid staff. But, some really good answers are available here - it's not fair or realistic to say they have become 'useless'.. they haven't!

    The point is that complaining about this change is generally met by nullification.

    But that doesn't mean stackoverflow is better than here, I think these forums are still far superior in a lot of ways (at least in the SQL Server space).


    Thanks! Josh

    Sunday, October 26, 2014 9:37 PM
  • Solution: switch to serverfault.com


    Thursday, August 4, 2016 4:49 PM