"Installation cannot continue"....

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  That sounds like a bad download. The error means that the installer failed to initialize. Is Vista x64 or 32 bit? Any other a/v, firewall, or security software installed?

  -steve

  Friday, July 13, 2007 10:55 PM

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  Hi Steve, Thanks for the reply. I have Vista 32 bit and am running AVG Free 7.5 AV (I also tried the download/install with it disabled but that didn't work either). I did run FixCompleteInst.exe patch from the WLOC Help>FAQ page...maybe that screwed things up?......I don't see it in progs>add/remove, and don't know what it affects.Any thoughts appreciated!Cheers,John

  Friday, July 13, 2007 11:17 PM
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  Hi Steve...a quick update. I deleted the onecaresetup.exe from the desktop and then ran the Remove OneCare tool then rebooted and went back to the invitation Email and started all over. I was able to download and install without a problem, but now it says my subscription will expire in 19 days....I didn't know the Beta 2.0 would override and default to my old subscription....LOL.

   

  I guess I'll see if I get dumped in 19 days....oh well......

  Saturday, July 14, 2007 12:20 AM
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  Did you activate with your subcription LiveID?

  If so, it will expire normally and you'll need to renew. I wasn't aware that you could activate with the subscription ID, though. That *may* be a glitch, if so.

  -steve

  Sunday, July 15, 2007 1:25 AM

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  Hi Steve, Yes, I used a current ID...(should have created a new one I guess). I'll see what happens, maybe uninstall, use the removal tool and try again,

   

  Thanks for the help,

   

  John

  Sunday, July 15, 2007 6:15 PM
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  I'd leave it be for now. I was told that you would not be able to activate with a current subscription LiveID, but that was apparently wrong. When your subscription is up for renewal, you can renew at http://billing.microsoft.com.

  -steve

  Monday, July 16, 2007 12:00 AM

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  Hi Steve,
  
  Thanks for the link to billing. The one that is going to expire is the free one year from the Beta 1.
  I have another acct for the current paid version that is good until Feb 2008. I guess I'll see what happens when the Beta 1 trial expires...I guess the Beta 2 ID got linked to that subscription, as it is the same LiveID on both accts...... are you confused???...I am....LOL
  
  Thanks,
  
  John
  

  Monday, July 16, 2007 2:55 AM
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  I do believe I understand. :-)

  You have two accounts on one LiveID. Inside OneCare 2.0 the susbcription shows as about to expire as it is linked to your subscription from the 1.x beta. You have a paid account on the same LiveID, but OneCare 2.0 is not "seeing" that account. I think that is actually what should be happening. Worst case scenario, when OneCare announces it has expired, uninstall and reinstall without activating.

  -steve

  Monday, July 16, 2007 4:23 PM

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  Thanks, I suspect that what has happened. I"ll do as you suggest and see what happens!
  
  Best,
  
  John
  

  Monday, July 16, 2007 8:06 PM