Can't access my MOS Outlook course AT ALL! RRS feed

  • Question

  • I can't access my course AT ALL!!!! Help! am under pressure at work to start course (I work for the NHS) - when pressing 'resume course' or any other course buttons Adobe keeps flashing up and can't get access to the course - I have downloaded the Flashplayer SO MANY TIMES - am at the end of my tether - I use firefox and Explorer and both do the same thing - of course I have allowed Adobe to download the flashplayer - can you please help me to fix this ASAP!!

    Many thanks
    Saturday, October 31, 2009 12:00 PM

All replies

  • Dear Josie:

    Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

      • Go to the following site:  https://account.live.com/SummaryPage.aspx
      • Sign-in to Windows Live.
      • Click on Account Summary (in the left nav)
      • Click on Registered Information (Above Password Reset Information)
      • This will open up to your profile data. 
      • Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]
      • Copy that 16 digit number paste it into this email.


    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.
    Farooq Jiwani.

    Farooq Jiwani Microsoft E-Learning www.microsoft.com/elearning
    Thursday, November 5, 2009 10:48 PM