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This Computer Is Not Running Genuine Windows !! RRS feed

  • Question

  • I bough my laptop on July 2009 so i get free upgrade from vista to 7 from acer this year January.After i install it for about a month then i get this.

    http://img38.imageshack.us/img38/8414/84338813.png

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-P4JXK-TC9DV-96Y7M
    Windows Product Key Hash: g1blmzUCOsl6t6F3CWqCNpwE1wc=
    Windows Product ID: 00359-OEM-8882603-28571
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {1DBBC6D3-13E9-46A5-8AB8-F3A1AE7DF70E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1DBBC6D3-13E9-46A5-8AB8-F3A1AE7DF70E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-96Y7M</PKey><PID>00359-OEM-8882603-28571</PID><PIDType>3</PIDType><SID>S-1-5-21-661119769-2791975357-3259312678</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 4736     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20090512000000.000000+000</Date></BIOS><HWID>A8B83607018400F8</HWID><UserLCID>4409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65405</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:17:2010 16:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAEAAQACAAAAAgABAAEAeqg+tBU/XoHejHzV8Kx39kTYAG4ep3JHRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      ASF!   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm

     

    Wednesday, July 21, 2010 10:23 AM

Answers

  • "ygz12345" wrote in message news:c478053b-0d5b-45d8-85af-ddc712311e7b...
    tested but it popout a window said "windows could not start the software protection service on local computer. Error 2:the system cannot find the file specified"

    Interesting - what file does the properties window show as being linked?
     
    You should try using the System File Checker to restore the file -
     
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot
    Visit the Validation site  http://www.microsoft.com/genuine and attempt to Validate Windows - again, make a note of error messages.
    Reboot.
    Run MGADiag again, and post the report, and error messages in your reply.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 23, 2010 6:33 AM
    Moderator

All replies

  • Type services.msc in the search box. A box will pop up that lists the services running on your computer. Scroll down to a service called software protection and see if it is running, if not righ click on it, select properties then click start, under startup settings make sure it says automatic (delayed start) then click OK. The notification should go away.

    If it does not work or you get reoccurences of this start a no cost support incident at the address below, something may be tampering with this service and you may need further assistance. Please let us know if this helped or if you have to start a wga support ticket, what the solution ends up being.

    http://support.microsoft.com/gp/contactwga

    Thanks

    Carl

    • Proposed as answer by Darin Smith MS Wednesday, July 21, 2010 6:37 PM
    • Unproposed as answer by Darin Smith MS Friday, July 23, 2010 8:44 PM
    Wednesday, July 21, 2010 1:41 PM
  • tested but it popout a window said "windows could not start the software protection service on local computer. Error 2:the system cannot find the file specified"
    Friday, July 23, 2010 3:10 AM
  • "ygz12345" wrote in message news:c478053b-0d5b-45d8-85af-ddc712311e7b...
    tested but it popout a window said "windows could not start the software protection service on local computer. Error 2:the system cannot find the file specified"

    Interesting - what file does the properties window show as being linked?
     
    You should try using the System File Checker to restore the file -
     
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot
    Visit the Validation site  http://www.microsoft.com/genuine and attempt to Validate Windows - again, make a note of error messages.
    Reboot.
    Run MGADiag again, and post the report, and error messages in your reply.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 23, 2010 6:33 AM
    Moderator
  • One other thing I just noticed, which may be relevant.... You are using a version of Office intended for enterprise use, and not supposed to be sold to the general public. If you are a member of such an enterprise, then please see your system administrator for advice about the Blocked Key. If you are NOT a member - then you may have some unwelcome visitors on your PC that came with the program!

    You should urgently uninstall the Office Enterprise suite, and then run a good up-to-date anti-virus program, and a good anti-malware program over the system - the Windows Live One-Care scanner has a pretty good reputation for a one-time AV scan in addition to your installed AV, and I;d suggest Malwarebytes Anti-Malware (www.malwarebytes.org) for the anti-malware scan - install, update, and run a full system scan and see what it finds.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 23, 2010 11:02 PM
    Moderator
  • i just notice this 1 ..

    http://img651.imageshack.us/img651/4595/56299485.png

    n my laptop didnt install any microsoft office

    Tuesday, July 27, 2010 3:31 AM
  • i follow steps from here

    http://windows.microsoft.com/en-US/windows7/activate-windows-7-on-this-computer

    but i cant find the "activate windows now"

    Tuesday, July 27, 2010 3:38 AM
  • after running the scan, it show "Windows Resource Protection did not find any integrity violations"

     

    Tuesday, July 27, 2010 4:00 AM
  • after validation it show "

    Install genuine Windows now.

    Windows running on this PC is not genuine. To resolve, you must install genuine Windows now. We can help you with that."

    Tuesday, July 27, 2010 4:05 AM
  • after running MGADiag again...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-P4JXK-TC9DV-96Y7M
    Windows Product Key Hash: g1blmzUCOsl6t6F3CWqCNpwE1wc=
    Windows Product ID: 00359-OEM-8882603-28571
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {1DBBC6D3-13E9-46A5-8AB8-F3A1AE7DF70E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1DBBC6D3-13E9-46A5-8AB8-F3A1AE7DF70E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-96Y7M</PKey><PID>00359-OEM-8882603-28571</PID><PIDType>3</PIDType><SID>S-1-5-21-661119769-2791975357-3259312678</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 4736     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20090512000000.000000+000</Date></BIOS><HWID>A8B83607018400F8</HWID><UserLCID>4409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:27:2010 12:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAEAAQACAAAAAgABAAEAeqg+tF6BFT/ejHzV8Kx39kTYAG4ep3JHRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      ASF!   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm

     

    Tuesday, July 27, 2010 4:12 AM
  • "ygz12345" wrote in message news:5b07e2be-cf9f-4233-ac31-f780a74b07e7...

    after running MGADiag again...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-P4JXK-TC9DV-96Y7M
    Windows Product Key Hash: g1blmzUCOsl6t6F3CWqCNpwE1wc=
    Windows Product ID: 00359-OEM-8882603-28571
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:27:2010 12:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc

     


    That gets us little more information :(
    The SPPSVC is still not running - but it gives no indication as to why this is so.
    Please check that the service (Software Protection Service) is set to Automatic, and is started
    Darin recently posted a methodology to a a similar problem - you can try it to see if it helps at all...
    <quote>
     While my tools can't tell me what is Tampering the service, there are some thing I would like you to try to see if it corrects the problem.
     
    a) Reboot Windows and see if the Non-genuine message returns.
     
    b) Run a Anti-Virus scan (preferably multiple scans using different anti-virus software)
     
    c) Try the below steps that will recreate Windows 7's licensing store:
     
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    d) Change the Product Key being used to the key listed on the sticker on the side or bottom of the PC (for Laptops, the sticker my be in the battery compartment). To change the key, click the Start button, right-click Computer and select Properties. The system windows will come up.  At the bottom of the system window, click the Change Product Key button and follow the directions. Afterwards you will need to Activate by Phone.
     
    Be sure to record the results of each of the things I have asked you to do and any error messages that may come up along the way. If an error message does come up, please be specific about what you did right before the error appeared.
    </quote>
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 29, 2010 6:14 AM
    Moderator