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Validation issues RRS feed

  • Question

  • I buy your software from an online store and when I go to use it you say it is not a valid disc. Where can i go to get this fixed? Its your genuine disc why won't you let me use it. I can't get my money back because I opened the package. Now what?
    Monday, July 26, 2010 12:09 AM

Answers

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the   Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Carey Frisch
    Monday, July 26, 2010 2:08 PM
    Moderator

All replies

  • Run the MGA Diagnostic listed at the top of this forum for better service and also please edit your post.  It is disk not the word you have posted twice.
    Monday, July 26, 2010 1:33 PM
  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the   Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Carey Frisch
    Monday, July 26, 2010 2:08 PM
    Moderator
  • No reply from Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Wednesday, July 28, 2010 9:39 PM