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Help, product key not being accepted?! RRS feed

  • Question

  • I recently broke the screen on my laptop and had it fixed. The night I got it back,it worked just fine. The next day i tried to use the computer again but gave me a screen asking for the product key. Whenever I put the key in (which I got from the bottom of the laptop) I get an invalid key...I mean, I know this version of Windows Vista is legit, why is it saying the key is not valid? I know you can purchase one online but I don't think it's fair for me to have to do that when I spent so much money on this laptop, which I bought at a store. Please help?! Here's the report...

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {844BFD49-3DA4-46CC-897E-EABC97B7722E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{844BFD49-3DA4-46CC-897E-EABC97B7722E}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-146353187-2041053184-3128064442</SID><SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>NV52 Series                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.08          </Version><SMBIOSVersion major="2" minor="5"/><Date>20090615000000.000000+000</Date></BIOS><HWID>3A313507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65824</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500141-02-1033-6000.0000-0532010
    Installation ID: 018040158454785391601802245701742784849325078953466920
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: DR9M6
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAQACAAAAAwABAAEAnJ/Cll6B4lBU+Tpc9OTy9OpFvmVMx9YYrFZ+KA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            AMD           ANT    
      HPET            PTLTD         HPETTBL
      MCFG            PTLTD           MCFG 
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW


    Friday, March 19, 2010 2:52 AM

Answers

  • Hello Angykid,

    First off, try the below steps.  When asked, enter the Product key from the COA sticker and then Activate by Phone.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    If that doesn't work, I suggest contacting Dell and ask them to fix whatever they did or replace it.

    Don't let the tech support try to tell you "it's a Microsoft Problem" If they repaired the screen, then the PC is still under warranty and if it's still under warranty, it is thier responsibility to provide full support for the computer, including the the Windows they sold with the pc. That is part of the Licensing Agreement all OEMs have with Microsoft: They sell a PC with Windows Pre-installed, then they provide all the support for that Windows.

      Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Friday, March 19, 2010 9:13 PM
    • Unmarked as answer by Angykid Saturday, March 20, 2010 5:03 AM
    • Marked as answer by Angykid Saturday, March 20, 2010 5:05 AM
    • Unmarked as answer by Angykid Monday, March 22, 2010 3:26 AM
    • Marked as answer by Darin Smith MS Wednesday, March 24, 2010 9:27 PM
    Friday, March 19, 2010 9:12 PM

All replies

  • Hello Angykid,

    First off, try the below steps.  When asked, enter the Product key from the COA sticker and then Activate by Phone.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    If that doesn't work, I suggest contacting Dell and ask them to fix whatever they did or replace it.

    Don't let the tech support try to tell you "it's a Microsoft Problem" If they repaired the screen, then the PC is still under warranty and if it's still under warranty, it is thier responsibility to provide full support for the computer, including the the Windows they sold with the pc. That is part of the Licensing Agreement all OEMs have with Microsoft: They sell a PC with Windows Pre-installed, then they provide all the support for that Windows.

      Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Friday, March 19, 2010 9:13 PM
    • Unmarked as answer by Angykid Saturday, March 20, 2010 5:03 AM
    • Marked as answer by Angykid Saturday, March 20, 2010 5:05 AM
    • Unmarked as answer by Angykid Monday, March 22, 2010 3:26 AM
    • Marked as answer by Darin Smith MS Wednesday, March 24, 2010 9:27 PM
    Friday, March 19, 2010 9:12 PM
  • Thank you for the help.

    Unfortunately, when I put %windir%\system32 in the browser window I was directed to ask.com asking if I made a mistake in what I typed. Did I do something incorrectly?

    Saturday, March 20, 2010 5:05 AM
  • Hello Angykid,

    Are you using Internet Explorer or another browser such as Firefox?

    If you are using Firefox, that browser doesn't seem to allow the user go to folders on the computer thru the browser. In this case, I suggest booting into safe mode and (Temporarily) set Internet Explorer as the default browser.  Next boot back into normal mode and follow the above steps.

     

    Thank you,

     


    Darin MS
    Wednesday, March 24, 2010 9:27 PM
  • I also tried this in internet explorer and got the same thing - a browser asking me if i typed something incorrectly.

    What else can i do?

    Thursday, August 12, 2010 10:02 PM