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Problem prevents Windows from checking the license : Error 0x80090019

    Question

  • Hi,


    One of my customers ran into this problem.

    On his WinXP home machine, after normal mode start and login, he gets :
    "A problem is preventing Windows from accurately checking the license for this computer.   error code: 0x80090019"
    Then, he is logged off. So, logon in normal mode is not possible.

    Windows is GENUINE and worked perfectly before. No recent changes to the hardware.

    I checked all applicable MS KB articles, google, JSIinc etc but at no avail.
    I hope a re-install can be prevented. Trying to solve this for 1 week, grrr.

    Only safe mode works, there MGAdiag.exe reports:
    ------------------------------------------
    WGA Diagnostic Data (1.5.0530.2):

    Genuine Validation Status: Not Activated    !!! ???
    Windows Product Key: *****-*****-4GK8C-T8GHJ-2FYHG
    Windows Product Key Hash: MguybG0z5XGW5ZRdNn+0jaxCWFA=
    Windows Product ID: 55677-OEM-2146672-42078
    Windows Product ID Type: 3
    Windows License Type: COA/Sysem Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: Failed to get code. Error:0x80072ee7
    ID: 88968816-0b63-4be7-ac8a-1469734d9098
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signature Type: Unknown.
    Validation Diagnostic: FCEE394C-434-80090017_025D1FF3-118-80090017
    Scan: Complete
    Cryptography: Error: 57AC6288-75-80090019_1FF03286-1414-80004005
    Office Status: 100
    Office Diagnostics: FCEE394C-434-80090017_025D1FF3-118-80090017_FCEE394C-2866-80004005_B4D0AA8B-769-80004005_E2AD56EA-341-8009_E2AD56EA-342-2ee7_16E0B333-57-80004005_B4D0AA8B-836-80004005
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:
    Office Details: <GenuineResults><MachineData><UGUID>88968816-0b63-4be7-ac8a-1469734d9098</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-2FYHG</PKey><PID>55677-OEM-2146672-42078</PID><PIDType>3</PIDType><SID>S-1-5-21-682003330-1897051121-725345543</SID><SYSTEM/><BIOS/><HWID>1A00308F01842243</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{90110413-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Editie 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73967-640-0000106-57406</Pid></Product></Products></Office></Software></GenuineResults>
    ------------------------------------------------

    As MGAdiag reports:
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signature Type: Unknown.
    I ran the 'windowsxp-kb905474-enu...exe' patch suggested in Phil Liu's sticky post "Common problems and fixes..."

    It is only possible to run this patch in safe mode.
    The patch fails and reports:
    "WGANotify Setup Error: Setup could not verify the integrity of the file update.inf.
    Make sure the Cryptographic Service is running on this computer.

    I checked, in safe mode this service was running.
    In normal mode the pc won't allow me to run the patch.

    Ran MGAdiag again with same results as above. So nothing has been fixed.


    I' m   s t u c k,  p l e a s e   h e l p ?

    TIA,

    PC-shrink

    Saturday, June 24, 2006 1:12 AM

Answers

  • PC-Shrink:

     

    Are you logged in under an administrative account?

     

    I would suggest first attempting to validate at www.microsoft.com/genuine - please tell me if you're able to validate there.

     

    In regards to starting cryptographic services, please try the following,

    Corrects Cryptographic Error Message: http://www.dougknox.com/xp/scripts_desc/xp_cryptofix.htm

    How To Fix The Cryptographic Service Error: http://www.updatexp.com/cryptographic-service.html

     

    I hope this helps,

     

    -phil liu

    Saturday, June 24, 2006 1:50 AM
  • Hi Phil,

    Thx for resonding.

    Yes, I was logged as Administrator in Safe Mode (without Networking Services).

    The initial error prevents me from booting into Normal Mode or Safe Mode with Networking Services so I cannot visit www.microsoft.com/genuine to validate.
    Safe Mode without network services offers no internet access.... "Nice" lockout !!!

    I will look into your other suggestions asap.

    PC-shrink

     

    PS: What a terrible mess is MS creating here !!!
    Even genuine copy users are being bugged by issues.
    I've been digging into this issue for 1 week now, grrr.

    Saturday, June 24, 2006 2:30 PM
  • pc shrink:

     

    I apologize for the delay in response, but we're having a few issues with the forum. Our team has read the posting and our support team has suggested to me that you create a free WGA issue case so we can contact you directly about this. We need more information regarding your key (information that shouldn't be posted here for obvious reasons) for us to track down and resolve this issue ASAP for you.

     

    Please go here:

     http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

     

    -phil liu

    Monday, June 26, 2006 6:30 AM
  • Hi forum, i am having a problem with the same error message and windows product activation 0x80090019. The software is genuine. It came with the computer from an authorised dealer. I need a fast fix. Please help
    Sunday, July 02, 2006 1:06 PM
  • Patricio,

    Please follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, July 02, 2006 1:16 PM
  • Hi,

    thank you for responding. The problem i have is that I can not get passed loggin. Windows gives me the error message and logs me off. I do not have access to desktop

    Sunday, July 02, 2006 1:37 PM
  • Patricio,

    Can you get anything to work in Safe Mode?

    Monday, July 03, 2006 4:14 AM

  • I'll have a go!!!!
    Monday, July 03, 2006 4:06 PM
  • just tried to run with safe mode (with networking) and I get the same error message.
    Monday, July 03, 2006 4:23 PM
  • Well, ran windows in safe mode and internet does not work, great!!!!

    Why do I have to go through this with a genuine product?

     

    Monday, July 03, 2006 4:35 PM
  • Patricio,

    One of the functions of the diagnostic tool is to give a final determination of whether your XP installation is genuine, so right now we don't know for sure one way or the other if your installation of XP is genuine.

    I think you will have to wait for assistance from one fo the genuine MS reps, since this issue with windows product activation and the error will require a more technical analysis.

    Monday, July 03, 2006 5:04 PM
  • Well, it is genuine software. it was sold with the  computer. I am not sure what you mean by me waiting for who|?? How long is it going to take?

    Monday, July 03, 2006 7:12 PM
  • found it...
       
    just isolated and recreated the same problem on one of my clients pcs but it raises some security issues so i won't post the solution here.

    phil liu: for more details
    please email myusername at hotmail dot com.

    amok69

    Wednesday, July 05, 2006 8:40 AM
  • Patricio and PC-shrink - the thread died with no resolution.  How did your issues get cleared?

     

     

    Friday, July 07, 2006 11:02 PM
  • Hi.  I have the same or similar problem.  One of my systems running XP Pro w/ SP2 suffered massive failure about 3 weeks ago.  After much diagnostics and tweaking, I ended up having to replace the motherboard, as well as the memory and video card.  As part of the dx process I took the hdd out and slaved it to another system, where I was able to back up the registry hives from a prior restore point.  However, after all was said and done, I ended up having to perform a recovery install.  That went fine, but virtually all of my settings were lost.  So instead of trying to recreate all of my start menu settings and short cuts, I decided to try to reintegrate my old install. 

    I copied the new registry hives to a temp file and then copied the old hives back into the windows\system32\config folder.  Then I booted into safe mode and let it gradually identify and install all of the new hardware.  After several days it finally finished and now all of my hardware is properly installed.  The problem I have is that when I try to boot into either safe mode with network support, or normal mode, i get the "a problem has prevented windows from accurately checking the license for this computer...." error message.  There is no code number displayed with this error message.  It gives me the option of activating, or not.  If I choose to activate, the system stops responding and does not display any further screens or messages.  I have let the system run like that for more than 24 hours and there is no change.  It does not progress to an activation screen.  If I decline to activate, the system immediately logs me out.  Since I cannot log in via safe mode with networking or normal mode, I am unable to configure my network or connect to the internet in any fashion.

    I must stress that this a legal XP installation w/ sp2 and my service key is displayed in system properties.  Please advise how to remedy this error so that I can actually reactivate XP.

     

     

    Sunday, July 09, 2006 10:41 PM
  • Hi Steven,

    I am still having the problem and have not been able to solve the problem. All my data is locked and have no response from windows people. Any other alternatives?

     

    Monday, July 10, 2006 11:11 AM
  • CAC,

    At this point the simplest solution to your problem would be for you to backup or offload your personal data and then do a clean installation of XP.

    The registry mix-n-match you did is an unsupported repair technique and is most likely the cause of the problem you are having with activation.

    Monday, July 10, 2006 2:42 PM
  • Patricio,

    In an earlier post (07-03-2006, 4:35 PM UTC) you said that you were able to log on in Safe Mode.

    If so, please backup or offload your personal data and do a clean installation of XP.

     

    Monday, July 10, 2006 2:46 PM
  • Actually, the "registry mix and match" is straight from a Microsoft article (#307545 dated 6/13/2006) on how to recover from a corrupted registry.  Although the specific situation is slightly different, the concept should remain constant.  This is the same copy of XP on the same computer, albeit with substantially new hardware.  Safe Mode shows all components properly installed and configured, with the exception of my network adapter, which cannot be configured in Safe Mode.  The problem is with the activation.  Microsoft should know how to resolve this problem since it is, apparently, quite common.  To say that everybody should simply perform a clean install is the cheap way out and I find it to be unacceptable.  It is the same response that is given on practically any forum relating to practically any software or hardware problem, does not address the actual problem itself and is usually given by people who do not know the actual answer.  Microsoft has a responsibility to provide responsible support to legitimate consumers who are victimized by its security protocols.  I believe it is HIGHLY unlikely that Microsoft does not have a specific remedy to this problem.
    Monday, July 10, 2006 4:50 PM
  • CAC,

    The information in  http://support.microsoft.com/kb/307545/en-us is designed for the  purpose of allowing the computer to start normally so that data can be recovered.

    IMO, it would have taken much less time and aggravation to have offloaded your personal files and do a clean installation, than to do what you did.  OTOH, if your data is preserved there's nothing to lose by experimenting with different things and different techniques.

    But this experience should show you how finely orchestrated a database the registry really is, one that has to be consistent across itself if it is to be expected to work properly.  Mixing different registry hives and entries from different copies of the registry taken at different times with different hardware is hardly "straight from" the KB article.

    Monday, July 10, 2006 5:12 PM
  • A problem is preventing Windows from accurately checking the license for this computer error code 0x80090019

    I got this message this morning on a pc that I was rebooting it is a HP OEM and XP is Leagal and valid! I cannot backup and reinstall this machine it is very critical that it be resolved asap has anyone found a fix for this!

    PS I can boot into Safe mode but not with networking enabled.

    Here is some additional information

     

    Diagnostic Report (1.5.0540.0):

    -----------------------------------------

    WGA Data-->

    Genuine Validation Status: Not Activated

    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ

    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=

    Windows Product ID: 76487-OEM-2211906-00101

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    Download Center code: Failed to get code. Error:0x80072ee7

    ID: {A26C5B65-835D-4155-A87A-CB5D3B6B2431}

    Is Admin: Yes

    AutoDial:

    Registry: 0x0

    WGA Version: Registered, 1.5.530.0

    Signature Type: Unknown.

    Validation Diagnostic: FCEE394C-434-80090017_025D1FF3-118-80090017

     

    System Scan Data-->

    Scan: Complete

    Cryptography: Error: 57AC6288-75-80090019_1FF03286-1713-80004005

     

    Notifications Data-->

    Cached Result: N/A

    Cache refresh Interval: N/A

    Extended notification delay(non-genuine): N/A

    Extended notification delay(un-activated): N/A

    All disabled: N/A

    Reminder reduced: N/A

    File Exists: No

    Version: N/A

    Signatue Type: N/A

     

    OGA Data-->

    Office Status: 100

    Office Diagnostics: FCEE394C-434-80090017_025D1FF3-118-80090017_E2AD56EA-341-8009_E2AD56EA-342-2ee7_16E0B333-57-80004005_B4D0AA8B-836-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    Tuesday, July 11, 2006 2:09 PM
  • Chrislb,

    Please repost with entire contents of the output of the diag tool.

    Thanx.

    Tuesday, July 11, 2006 4:43 PM
  • Tuesday, July 11, 2006 5:38 PM
  • Diagnostic Report (1.5.0540.0):

    -----------------------------------------

    WGA Data-->

    Genuine Validation Status: Not Activated

    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ

    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=

    Windows Product ID: 76487-OEM-2211906-00101

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    Download Center code: Failed to get code. Error:0x80072ee7

    ID: {A26C5B65-835D-4155-A87A-CB5D3B6B2431}

    Is Admin: Yes

    AutoDial:

    Registry: 0x0

    WGA Version: Registered, 1.5.530.0

    Signature Type: Unknown.

    Validation Diagnostic: FCEE394C-434-80090017_025D1FF3-118-80090017

     

    System Scan Data-->

    Scan: Complete

    Cryptography: Error: 57AC6288-75-80090019_1FF03286-1713-80004005

     

    Notifications Data-->

    Cached Result: N/A

    Cache refresh Interval: N/A

    Extended notification delay(non-genuine): N/A

    Extended notification delay(un-activated): N/A

    All disabled: N/A

    Reminder reduced: N/A

    File Exists: No

    Version: N/A

    Signatue Type: N/A

     

    OGA Data-->

    Office Status: 100

    Office Diagnostics: FCEE394C-434-80090017_025D1FF3-118-80090017_E2AD56EA-341-8009_E2AD56EA-342-2ee7_16E0B333-57-80004005_B4D0AA8B-836-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A26C5B65-835D-4155-A87A-CB5D3B6B2431}</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1768460526-3584638953-1261321765</SID><SYSTEM/><BIOS/><HWID>6A0030FF0184F35D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>             <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B4C2F4EB15E35D2</Val><Hash>Ve7vPViIv9dgfR8jn7zO5n+QR+U=</Hash><Pid>70145-745-2271637-57979</Pid></Product></Products></Office></Software></GenuineResults>  

     

     -----------------------------------------------------------------------------------------------------------------------

     

    This is the complete print out, and I have viewed the post that you sugested already and it was not helpful. I did download the WindowsXP-KB905474-ENU-x86.exe and tried to run it but I was recieving an error that stating that it could not verify the intgrity of the update.inf and to verify the Cryptography service was running; I check and it is. Again I must explore every avenue to fix this becouse a reinstall is not an option.

    Tuesday, July 11, 2006 6:34 PM
  • Hello,

     

    I need help with this,please.

     

    Windows product activation - a problem is preventing Windows from accurately checking the license for this computer. Error code: 0x80090019

     

    Any ideas?

    Saturday, July 15, 2006 10:38 AM
  • I am receiving the same error on my computer!!  It seems that this is a growing error that Microsoft has not properly identified.   Searching under Knowledge Base does not have valid resolutions.  Having to do a clean install is a last resort to this problem. 

    I can only log on to Safe Mode and in addition, the System Recovery does not load properly.  I am using a Licensed version of Windows XP Home Edition.  I do not have the CDs available to reinstall Windows. 

    A PROBLEM IS PREVENTING WINDOWS FROM ACCURATELY CHECKING THE LICENSE FOR THIS COMPUTER.  ERROR CODE 0X80090019.

    Saturday, July 15, 2006 10:14 PM
  • ChrislB,

    can you please update the version of the validation control manually by downloading and installing from http://go.microsoft.com/fwlink/?LinkId=69479

    can you then please paste the results of the Diag Tool (http://go.microsoft.com/fwlink/?linkid=52012) again so we can take a look at your problem.

    Thanks.

    Anand.

    Tuesday, July 18, 2006 6:44 PM
  • This machine was running fine until a few days ago when we started getting the 0x80090019 error.  Log-in by safe mode/no networking only.

    It's a DELL machine with "DELL" printed on the COA sticker. (Like #3)

    Thanks!

    Here's the report results:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Not Activated
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: Failed to get code. Error:0x80072ee7
    ID: e7782eb8-dbf3-493a-b2ef-1fa0f52359fd
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Unknown.
    Validation Diagnostic: FCEE394C-434-80090017_025D1FF3-118-80090017

    System Scan Data-->
    Scan: Complete
    Cryptography: Error: 57AC6288-75-80090019_1FF03286-1713-80004005

    Notifications Data-->
    Cached Result: 0
    Cache refresh Interval: 258282 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: N/A

    OGA Data-->
    Office Status: 109
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>e7782eb8-dbf3-493a-b2ef-1fa0f52359fd</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-186119743-1345486925-1028424173</SID><SYSTEM/><BIOS/><HWID>9200306F01842052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Monday, July 31, 2006 3:40 PM

All replies

  • PC-Shrink:

     

    Are you logged in under an administrative account?

     

    I would suggest first attempting to validate at www.microsoft.com/genuine - please tell me if you're able to validate there.

     

    In regards to starting cryptographic services, please try the following,

    Corrects Cryptographic Error Message: http://www.dougknox.com/xp/scripts_desc/xp_cryptofix.htm

    How To Fix The Cryptographic Service Error: http://www.updatexp.com/cryptographic-service.html

     

    I hope this helps,

     

    -phil liu

    Saturday, June 24, 2006 1:50 AM
  • Hi Phil,

    Thx for resonding.

    Yes, I was logged as Administrator in Safe Mode (without Networking Services).

    The initial error prevents me from booting into Normal Mode or Safe Mode with Networking Services so I cannot visit www.microsoft.com/genuine to validate.
    Safe Mode without network services offers no internet access.... "Nice" lockout !!!

    I will look into your other suggestions asap.

    PC-shrink

     

    PS: What a terrible mess is MS creating here !!!
    Even genuine copy users are being bugged by issues.
    I've been digging into this issue for 1 week now, grrr.

    Saturday, June 24, 2006 2:30 PM
  • pc shrink:

     

    I apologize for the delay in response, but we're having a few issues with the forum. Our team has read the posting and our support team has suggested to me that you create a free WGA issue case so we can contact you directly about this. We need more information regarding your key (information that shouldn't be posted here for obvious reasons) for us to track down and resolve this issue ASAP for you.

     

    Please go here:

     http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

     

    -phil liu

    Monday, June 26, 2006 6:30 AM
  • Hi forum, i am having a problem with the same error message and windows product activation 0x80090019. The software is genuine. It came with the computer from an authorised dealer. I need a fast fix. Please help
    Sunday, July 02, 2006 1:06 PM
  • Patricio,

    Please follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, July 02, 2006 1:16 PM
  • Hi,

    thank you for responding. The problem i have is that I can not get passed loggin. Windows gives me the error message and logs me off. I do not have access to desktop

    Sunday, July 02, 2006 1:37 PM
  • Patricio,

    Can you get anything to work in Safe Mode?

    Monday, July 03, 2006 4:14 AM

  • I'll have a go!!!!
    Monday, July 03, 2006 4:06 PM
  • just tried to run with safe mode (with networking) and I get the same error message.
    Monday, July 03, 2006 4:23 PM
  • Well, ran windows in safe mode and internet does not work, great!!!!

    Why do I have to go through this with a genuine product?

     

    Monday, July 03, 2006 4:35 PM
  • Patricio,

    One of the functions of the diagnostic tool is to give a final determination of whether your XP installation is genuine, so right now we don't know for sure one way or the other if your installation of XP is genuine.

    I think you will have to wait for assistance from one fo the genuine MS reps, since this issue with windows product activation and the error will require a more technical analysis.

    Monday, July 03, 2006 5:04 PM
  • Well, it is genuine software. it was sold with the  computer. I am not sure what you mean by me waiting for who|?? How long is it going to take?

    Monday, July 03, 2006 7:12 PM
  • found it...
       
    just isolated and recreated the same problem on one of my clients pcs but it raises some security issues so i won't post the solution here.

    phil liu: for more details
    please email myusername at hotmail dot com.

    amok69

    Wednesday, July 05, 2006 8:40 AM
  • Patricio and PC-shrink - the thread died with no resolution.  How did your issues get cleared?

     

     

    Friday, July 07, 2006 11:02 PM
  • Hi.  I have the same or similar problem.  One of my systems running XP Pro w/ SP2 suffered massive failure about 3 weeks ago.  After much diagnostics and tweaking, I ended up having to replace the motherboard, as well as the memory and video card.  As part of the dx process I took the hdd out and slaved it to another system, where I was able to back up the registry hives from a prior restore point.  However, after all was said and done, I ended up having to perform a recovery install.  That went fine, but virtually all of my settings were lost.  So instead of trying to recreate all of my start menu settings and short cuts, I decided to try to reintegrate my old install. 

    I copied the new registry hives to a temp file and then copied the old hives back into the windows\system32\config folder.  Then I booted into safe mode and let it gradually identify and install all of the new hardware.  After several days it finally finished and now all of my hardware is properly installed.  The problem I have is that when I try to boot into either safe mode with network support, or normal mode, i get the "a problem has prevented windows from accurately checking the license for this computer...." error message.  There is no code number displayed with this error message.  It gives me the option of activating, or not.  If I choose to activate, the system stops responding and does not display any further screens or messages.  I have let the system run like that for more than 24 hours and there is no change.  It does not progress to an activation screen.  If I decline to activate, the system immediately logs me out.  Since I cannot log in via safe mode with networking or normal mode, I am unable to configure my network or connect to the internet in any fashion.

    I must stress that this a legal XP installation w/ sp2 and my service key is displayed in system properties.  Please advise how to remedy this error so that I can actually reactivate XP.

     

     

    Sunday, July 09, 2006 10:41 PM
  • Hi Steven,

    I am still having the problem and have not been able to solve the problem. All my data is locked and have no response from windows people. Any other alternatives?

     

    Monday, July 10, 2006 11:11 AM
  • CAC,

    At this point the simplest solution to your problem would be for you to backup or offload your personal data and then do a clean installation of XP.

    The registry mix-n-match you did is an unsupported repair technique and is most likely the cause of the problem you are having with activation.

    Monday, July 10, 2006 2:42 PM
  • Patricio,

    In an earlier post (07-03-2006, 4:35 PM UTC) you said that you were able to log on in Safe Mode.

    If so, please backup or offload your personal data and do a clean installation of XP.

     

    Monday, July 10, 2006 2:46 PM
  • Actually, the "registry mix and match" is straight from a Microsoft article (#307545 dated 6/13/2006) on how to recover from a corrupted registry.  Although the specific situation is slightly different, the concept should remain constant.  This is the same copy of XP on the same computer, albeit with substantially new hardware.  Safe Mode shows all components properly installed and configured, with the exception of my network adapter, which cannot be configured in Safe Mode.  The problem is with the activation.  Microsoft should know how to resolve this problem since it is, apparently, quite common.  To say that everybody should simply perform a clean install is the cheap way out and I find it to be unacceptable.  It is the same response that is given on practically any forum relating to practically any software or hardware problem, does not address the actual problem itself and is usually given by people who do not know the actual answer.  Microsoft has a responsibility to provide responsible support to legitimate consumers who are victimized by its security protocols.  I believe it is HIGHLY unlikely that Microsoft does not have a specific remedy to this problem.
    Monday, July 10, 2006 4:50 PM
  • CAC,

    The information in  http://support.microsoft.com/kb/307545/en-us is designed for the  purpose of allowing the computer to start normally so that data can be recovered.

    IMO, it would have taken much less time and aggravation to have offloaded your personal files and do a clean installation, than to do what you did.  OTOH, if your data is preserved there's nothing to lose by experimenting with different things and different techniques.

    But this experience should show you how finely orchestrated a database the registry really is, one that has to be consistent across itself if it is to be expected to work properly.  Mixing different registry hives and entries from different copies of the registry taken at different times with different hardware is hardly "straight from" the KB article.

    Monday, July 10, 2006 5:12 PM
  • A problem is preventing Windows from accurately checking the license for this computer error code 0x80090019

    I got this message this morning on a pc that I was rebooting it is a HP OEM and XP is Leagal and valid! I cannot backup and reinstall this machine it is very critical that it be resolved asap has anyone found a fix for this!

    PS I can boot into Safe mode but not with networking enabled.

    Here is some additional information

     

    Diagnostic Report (1.5.0540.0):

    -----------------------------------------

    WGA Data-->

    Genuine Validation Status: Not Activated

    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ

    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=

    Windows Product ID: 76487-OEM-2211906-00101

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    Download Center code: Failed to get code. Error:0x80072ee7

    ID: {A26C5B65-835D-4155-A87A-CB5D3B6B2431}

    Is Admin: Yes

    AutoDial:

    Registry: 0x0

    WGA Version: Registered, 1.5.530.0

    Signature Type: Unknown.

    Validation Diagnostic: FCEE394C-434-80090017_025D1FF3-118-80090017

     

    System Scan Data-->

    Scan: Complete

    Cryptography: Error: 57AC6288-75-80090019_1FF03286-1713-80004005

     

    Notifications Data-->

    Cached Result: N/A

    Cache refresh Interval: N/A

    Extended notification delay(non-genuine): N/A

    Extended notification delay(un-activated): N/A

    All disabled: N/A

    Reminder reduced: N/A

    File Exists: No

    Version: N/A

    Signatue Type: N/A

     

    OGA Data-->

    Office Status: 100

    Office Diagnostics: FCEE394C-434-80090017_025D1FF3-118-80090017_E2AD56EA-341-8009_E2AD56EA-342-2ee7_16E0B333-57-80004005_B4D0AA8B-836-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    Tuesday, July 11, 2006 2:09 PM
  • Chrislb,

    Please repost with entire contents of the output of the diag tool.

    Thanx.

    Tuesday, July 11, 2006 4:43 PM
  • Tuesday, July 11, 2006 5:38 PM
  • Diagnostic Report (1.5.0540.0):

    -----------------------------------------

    WGA Data-->

    Genuine Validation Status: Not Activated

    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ

    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=

    Windows Product ID: 76487-OEM-2211906-00101

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    Download Center code: Failed to get code. Error:0x80072ee7

    ID: {A26C5B65-835D-4155-A87A-CB5D3B6B2431}

    Is Admin: Yes

    AutoDial:

    Registry: 0x0

    WGA Version: Registered, 1.5.530.0

    Signature Type: Unknown.

    Validation Diagnostic: FCEE394C-434-80090017_025D1FF3-118-80090017

     

    System Scan Data-->

    Scan: Complete

    Cryptography: Error: 57AC6288-75-80090019_1FF03286-1713-80004005

     

    Notifications Data-->

    Cached Result: N/A

    Cache refresh Interval: N/A

    Extended notification delay(non-genuine): N/A

    Extended notification delay(un-activated): N/A

    All disabled: N/A

    Reminder reduced: N/A

    File Exists: No

    Version: N/A

    Signatue Type: N/A

     

    OGA Data-->

    Office Status: 100

    Office Diagnostics: FCEE394C-434-80090017_025D1FF3-118-80090017_E2AD56EA-341-8009_E2AD56EA-342-2ee7_16E0B333-57-80004005_B4D0AA8B-836-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A26C5B65-835D-4155-A87A-CB5D3B6B2431}</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1768460526-3584638953-1261321765</SID><SYSTEM/><BIOS/><HWID>6A0030FF0184F35D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>             <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B4C2F4EB15E35D2</Val><Hash>Ve7vPViIv9dgfR8jn7zO5n+QR+U=</Hash><Pid>70145-745-2271637-57979</Pid></Product></Products></Office></Software></GenuineResults>  

     

     -----------------------------------------------------------------------------------------------------------------------

     

    This is the complete print out, and I have viewed the post that you sugested already and it was not helpful. I did download the WindowsXP-KB905474-ENU-x86.exe and tried to run it but I was recieving an error that stating that it could not verify the intgrity of the update.inf and to verify the Cryptography service was running; I check and it is. Again I must explore every avenue to fix this becouse a reinstall is not an option.

    Tuesday, July 11, 2006 6:34 PM
  • Hello,

     

    I need help with this,please.

     

    Windows product activation - a problem is preventing Windows from accurately checking the license for this computer. Error code: 0x80090019

     

    Any ideas?

    Saturday, July 15, 2006 10:38 AM
  • I am receiving the same error on my computer!!  It seems that this is a growing error that Microsoft has not properly identified.   Searching under Knowledge Base does not have valid resolutions.  Having to do a clean install is a last resort to this problem. 

    I can only log on to Safe Mode and in addition, the System Recovery does not load properly.  I am using a Licensed version of Windows XP Home Edition.  I do not have the CDs available to reinstall Windows. 

    A PROBLEM IS PREVENTING WINDOWS FROM ACCURATELY CHECKING THE LICENSE FOR THIS COMPUTER.  ERROR CODE 0X80090019.

    Saturday, July 15, 2006 10:14 PM
  • ChrislB,

    can you please update the version of the validation control manually by downloading and installing from http://go.microsoft.com/fwlink/?LinkId=69479

    can you then please paste the results of the Diag Tool (http://go.microsoft.com/fwlink/?linkid=52012) again so we can take a look at your problem.

    Thanks.

    Anand.

    Tuesday, July 18, 2006 6:44 PM
  •  Hec wrote:

    I am receiving the same error on my computer!!  It seems that this is a growing error that Microsoft has not properly identified.   Searching under Knowledge Base does not have valid resolutions.  Having to do a clean install is a last resort to this problem. 

    I can only log on to Safe Mode and in addition, the System Recovery does not load properly.  I am using a Licensed version of Windows XP Home Edition.  I do not have the CDs available to reinstall Windows. 

    A PROBLEM IS PREVENTING WINDOWS FROM ACCURATELY CHECKING THE LICENSE FOR THIS COMPUTER.  ERROR CODE 0X80090019.

    HERE IS HOW TO DO IT

    After doing all of this use your anti-virus to check for viruses cause the computer I fixed had a worm (this was the cause of the error it infected some files but in the end all went ok) that propagated through MSN Messenger and this virus was activated each time MSN Messenger started that's why it's not a good idea to set any program to auto start when windows does

    OK FINALLY I FOUND THE SOLUTION THANKS TO MTGENIUS IN ANOTHER FORUM DONT REMEMBER WHERE BUT I THANK HIM A LOT HERE IS WHAT HE POSTED AND IT WORKS TOO I TRIED IT OK ENOUGH TALK LETS GET DOWN TO BUSINESS

    it is theoretically possible to run system restore from 'dos' as such in xp but it's difficult heres the info I picked up:

    There are a couple of steps to get this to work correctly. Keep in mind this is how I got my laptop back after SP2 crashed it. I took XP Pro back to a restore point a week ago using the following:

    - go to recovery console
    - type cd \ then enter
    - then cd system~1\_resto~1 then enter (if you get an error accessing the folder type cd "System Volume Information")
    - type dir then enter
    this is going to show you the base folder for the restore points
    -type cd _restore {whatever number is listed}
    -type dir
    when you hit <Enter> it will list all the restore points folders
    like rp1,rp2........ we have to see the last restore point to copy
    the file from a recent backup. if the restore points have more than
    one page then u have keep on hitting the <Enter> key to view the
    last restore point folder. You will have to choose the second to the
    last option, if it has more than 2 RP's.
    - type cd rp {the second to the last restore point no. } (Note :
    Example : cd rp9, if rp9 is the second to the last restore point,
    where last restore point no.=9 )
    - then type cd snaphot
    Now the command Prompt will look like this c:\system~1\_resto~1\rp9
    \snapshot>
    - type: copy _registry_machine_system c:\windows\system32
    \config\system OR:
    copy _registry_machine_softwarec:\windows\system32\config\software
    - then type exit

    when your machine reboots it will come to the login screen. Try to login. If you can login great, you may get an error that says Windows cannot accurately apply the license for this computer yada yada Error Code: 0x80090019 or something similar. In my case this was due to SP2 changing the 5 registry hives. To fix this go back to recovery console and perform the following:


    At the Recovery Console command prompt, type the following lines, pressing ENTER after you type each line:
    md tmp
    copy c:\windows\system32\config\system c:\windows\tmp\system.bak
    copy c:\windows\system32\config\software c:\windows\tmp\software.bak
    copy c:\windows\system32\config\sam c:\windows\tmp\sam.bak
    copy c:\windows\system32\config\security c:\windows\tmp\security.bak
    copy c:\windows\system32\config\default c:\windows\tmp\default.bak

    delete c:\windows\system32\config\system
    delete c:\windows\system32\config\software
    delete c:\windows\system32\config\sam
    delete c:\windows\system32\config\security
    delete c:\windows\system32\config\default

    copy c:\windows\repair\system c:\windows\system32\config\system
    copy c:\windows\repair\software c:\windows\system32\config\software
    copy c:\windows\repair\sam c:\windows\system32\config\sam
    copy c:\windows\repair\security c:\windows\system32\config\security
    copy c:\windows\repair\default c:\windows\system32\config\default


    Type exit to quit Recovery Console. Your computer will restart.

    You should then be able to login to the system. This procedure recovers the registry from the repair folder. When you install XP it automatically creates this folder with repair files. After all this you should be back into windows and can start cleaning up the mess left behind.

    This whole process took me two days of hair pulling, 4 hours talking to Microsoft second level tech support in a country that is not the US, and tons of searching the net. Hope this helps somebody who gets into the same situation as me.

    MTGENIUS

    P.S. Microsoft second level support told me on the phone that getting to a restore point from the recovery console is impossible. This procedure works but obviously is not endorsed by MS. Please proceed at your own risk.

    --------------------------------------------------------------------------------

     

    Wednesday, July 26, 2006 3:06 PM
  •  Knightowl OG wrote:
    This procedure works but obviously is not endorsed by MS.
    It looks like a quote from the MS Knowledge Base to me: see http://support.microsoft.com/kb/307545.
    Wednesday, July 26, 2006 5:38 PM
  •  rdhw wrote:
     Knightowl OG wrote:
    This procedure works but obviously is not endorsed by MS.

    It looks like a quote from the MS Knowledge Base to me: see http://support.microsoft.com/kb/307545.[/quote]

    well when I searched the microsoft website for error 0x80090019 there was nothing there then I had to search some other places there I found this all this well minus the blue and red letters

    Thursday, July 27, 2006 12:06 AM
  • This machine was running fine until a few days ago when we started getting the 0x80090019 error.  Log-in by safe mode/no networking only.

    It's a DELL machine with "DELL" printed on the COA sticker. (Like #3)

    Thanks!

    Here's the report results:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Not Activated
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: Failed to get code. Error:0x80072ee7
    ID: e7782eb8-dbf3-493a-b2ef-1fa0f52359fd
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Unknown.
    Validation Diagnostic: FCEE394C-434-80090017_025D1FF3-118-80090017

    System Scan Data-->
    Scan: Complete
    Cryptography: Error: 57AC6288-75-80090019_1FF03286-1713-80004005

    Notifications Data-->
    Cached Result: 0
    Cache refresh Interval: 258282 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: N/A

    OGA Data-->
    Office Status: 109
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>e7782eb8-dbf3-493a-b2ef-1fa0f52359fd</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-186119743-1345486925-1028424173</SID><SYSTEM/><BIOS/><HWID>9200306F01842052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Monday, July 31, 2006 3:40 PM
  • Thanks Knightowl OG,

    Was a bit nervous in the recovery console as I couldnt copy any files or folders onto USB stick.

    In the end it didnt matter, WORKED LIKE A CHARM!!!

    All files and folders left intact, however you will need to reinstall some software eg MS Office, Winzip etc, but thats a small price to pay to get around a very sticky problem

    Cheers again

    Thursday, August 10, 2006 7:17 AM
  • I got the same error on a dell system

     

    My Solution

     

    I simply ran a system restore in safe mode (without networking and under administrator profile) back about two weeks before the issue occurred when system restarted I logged in as normal and went to http://www.microsoft.com/genuine and ran the validation tool, restarted the system once more, then patched the system from windows update.

     

    After restart and running the system for some time with several restarts to be sure the system seems to be running fine

    Wednesday, April 04, 2007 5:10 AM
  • This problem you are experiencing can be due to problematic system files. I would advise you to run either a repair of sfc scan, command:- sfc /scannow.
    Thursday, July 05, 2007 8:35 AM
  • Steven,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

     

    Please post again if you need further assistance. Thank you.

     

     

    Thank you

     

    Stephen Holm, MS

    WGA Forum Manager

     

     

    Thursday, July 05, 2007 9:43 PM
  • Patricio,

     

    Please follow what Dan said.  Back up your data ASAP! Also you mentioned attempting booting to safe mode with networking capabilities. Try booting to safemood without the use of networking capabilities. The important thing here is backing up all your data. Next we will need for you to do this:

     

    Look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

     

    Please post again if you need further assistance. Thank you.

     

     

    Thank you

     

    Stephen Holm, MS

    WGA Forum Manager

     

     

    Thursday, July 05, 2007 10:58 PM
  • For anyone still having this problem. Follow this.

     

    Go to the second post of this thread, post by Phil Liu MSFT.

     

    Go on a friends PC, download the file onto memory stick, start the pc in safe mode, go to my computer then install the files from memory stick. This resolved my issue.

     

    Matt

    Saturday, July 14, 2007 7:36 PM
  • Hi All - I found the most helpful post was from Knightowl posted 27 July 2006, back on page #2. It said in big Green Highlited text - HERE IS HOW TO DO IT!

    I just want to say a BIG THANK YOU  to you for posting this help from MTGENIUS. It helped me get this far. I was able to use the second part of the two solutions - that is to copy the appropriate programs from within the recovery console. I looked at the date this problem first occurred - back in June 2006. Well it is June 2008 and it is obvious to me that Microsoft - The Great World Wonder (HA!) has got no further to a fix on this problem. It came from no where although I had various hints from the time my new computer came to me just March this year to now. It failed a number of times and I was ready to blast the poor guy who sold me this brand new baby! I'm glad I didn't as I may have had egg on my face. It wasn't he who sold me a lemon - it was MICROSOFT!

    Anyway, this solution works - if there are people out there who are having this problem still. I am now faced however with a problem that my MS Office will not work and my MSINSTALLER does not want to work so I cannot re-install there second great wonder of wonders software!

    I will keep perservering. Atleast I can now get my emails and I did not need to reformat the program.

     

     

    Friday, June 13, 2008 3:43 AM
  •  

    I have a big problem with the so called "solution". I have the exact same problem, i have a computer running on GENUINE Windows XP Home Edition which came with the system (Packard Bell iXTREME 1907). I get the Error code: 0x80090019 and the message comes up :

     

    "A PROBLEM IS PREVENTING WINDOWS FROM ACCURATELY CHECKING THE LICENSE FOR THIS COMPUTER."

     

    I can't start-up in Safe Mode and when I try to Restore my System back to a certain point it just reboots without making any changes so I have no way, that I know of, of getting onto the Desktop; it is out of my reach.

     

    MS why am I getting an error for a version of GENUINE XP that came INSTALLED when I purchased the system back in 2005 October?

     

    This is stupid and I am a student about to start my GCSEs and this is the last thing I need right now.

     

    Please can I have a solution from the MS people, you created it, you should know what the problem is. I see it as if you, MS, can't find a solution for this it's like building a car but not being able to find the wheels on it.

    Tuesday, June 17, 2008 3:41 PM
  • Ok, I have also had this problem and i think it relates to an impending disk failure. The system first displayed signs of have "disk errors". After running chkdsk /f it did find different block sections to which it corrected or moved. The system behavior progressively got worse. Seeing impending doom, i backed up what i could because the system would get slower and slower.. First issue was my vga drivers blew off, reloaded them. Did another chkdsk /f..it found more and more and more.. it was like a virus meaning once sectors were bad or damaged it kept going. No recovery would work and then started getting disk error boot issues.

    Safe mode worked but only twice before i had to do another chkdsk again. The final part of it was it cleared up enough to where it boots to the login screen but as the others have said, as soon as you type your password to login , the error code comes up. Whether you're in safe mode or normal windows boot, YOU CANT GET PASS THE LOGIN so whether you have safe mode with networking or not, doesnt matter, you cant run any programs because you cant get it..

    Of all the codes to get in a windows , it stops you dead in your tracks.. majority of errors you can get into safe mode, rebuild the mbr etc etc in command prompt if need be , but this error locks you out of everything! Now, if you try and take the drive off and daisy chain it to another system, which i did, it is recognized and that is fine, problem is, you cant access it because IT HAS A PASSWORD ON IT FROM WINDOWS LOGIN so you get the " Cant access drive".. basically i havent found anyone with an answer.  There are programs out there if you forgot your password in login but nothing out there for this because you cant get into system to run any app, command prompt ..nothin...

    JPeezy
    Saturday, July 11, 2009 5:06 PM