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    OK so My one care was due to get renew'd in late april.

    I bought a new kit at the local store to keep subscribed...

    I installed it with no apparent issues except I kept getting a Red warning once in awhile about one care expiring...

    I looked at the Forums and read that it can take a few weeks for the warning to go away...

    A couple weeks ago I looked and it was showing scans and I assumed it was ok

    Today there was a new warning window about it being expired.........??????

    I went in to the windows site and it asked me for my Key number to access the Help section....

    Well its asking for 20 digits and the Key has 25.??

    It seems now that my subsription is expired when I renewd it ??

    What can I do now?? I have poured over the Forums and Google but ??

    Please help..

    thank you
    Friday, June 20, 2008 9:46 PM

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    I think that you reinstalled with the CD and activated with the same LiveID that your expiring subscription was using, so you were never asked for the new key.

    Go to http://billing.microsoft.com and sign in with your LiveID for you subscription. Select the OneCare subscription listed and click on the renew link. Choose the option to renew with the key and use the key from inside the box from the new CD you bought and installed from last month.

    Note that you didn't need to reinstall. All you needed to do was to renew with the key as per the above instructions. When you reinstallated and activated with the existing subscription LiveID, your new install inherited the status of the original subscription - it was never renewed.

    Post your results back, please. If you need more help, we'll give you some direction. Note that your protection is still in effect for some time after expiration, though you will be limited in how you can use the program otherwise.

    -steve

     

    Saturday, June 21, 2008 1:17 AM
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    I think that you reinstalled with the CD and activated with the same LiveID that your expiring subscription was using, so you were never asked for the new key.

    Go to http://billing.microsoft.com and sign in with your LiveID for you subscription. Select the OneCare subscription listed and click on the renew link. Choose the option to renew with the key and use the key from inside the box from the new CD you bought and installed from last month.

    Note that you didn't need to reinstall. All you needed to do was to renew with the key as per the above instructions. When you reinstallated and activated with the existing subscription LiveID, your new install inherited the status of the original subscription - it was never renewed.

    Post your results back, please. If you need more help, we'll give you some direction. Note that your protection is still in effect for some time after expiration, though you will be limited in how you can use the program otherwise.

    -steve

     

    Saturday, June 21, 2008 1:17 AM
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    Hi Stephen:
    Thanks for getting back to me....

    It is weird.. I went to your link and it showed my subsripotion enabled and with an april 08 renew date and april -09 expiration ,as it should ???

    I tried going into the subscription renew like you said at it came up saying (below).. V V V V
    -----------------
    • The prepaid subscription PIN provided is incorrect. Please type the prepaid subscription PIN exactly as shown on your card.
    • The prepaid subscription PIN provided is incorrect. Please type the prepaid subscription PIN exactly as shown on your card.
    Please correct the information in the boxes marked below with 

    ----------------------

    I dont know what eles to do. It is weird that the microsoft site shows my one care active and my computer doesnt..
    Sorry to be a pain  but I am worried about my protection

    thanks
    Luke


    Saturday, June 21, 2008 2:24 AM
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    Sorry for the delay in responding - once again I was away from the forum all weekend.

     

    If your subscription shows correct on the Billing site, with an expiration of 4/09, then you have already renewed. Are you now trying to add another 12 months to the subscription with another retail PIN? If so, you are typing the PIN incorrectly, based on the error being returned.

     

    Now, your original post indicated that your copy of OneCare is showing as expired. Since you didn't explain that you had actually renewed successfully with the retail key in your possession. So, if you typed it correctly, it would then tell you it was already used....

     

    So, let's go back to the original problem - the expired notice in OneCare.

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, June 23, 2008 1:57 PM
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     Stephen Boots wrote:

    Sorry for the delay in responding - once again I was away from the forum all weekend.

     

    If your subscription shows correct on the Billing site, with an expiration of 4/09, then you have already renewed. Are you now trying to add another 12 months to the subscription with another retail PIN? If so, you are typing the PIN incorrectly, based on the error being returned.

     

    Now, your original post indicated that your copy of OneCare is showing as expired. Since you didn't explain that you had actually renewed successfully with the retail key in your possession. So, if you typed it correctly, it would then tell you it was already used....

     

    So, let's go back to the original problem - the expired notice in OneCare.

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     



    Hello Steve:
    Sorry for getting back to you so late but had to go on a Work trip and just got home...

    In short I went through all your bullits to no avail.
    I tried logging into support but I am back to my originally posted issue of the product key has 25 digits and the window only alows for 20. ????
    So I am probobly just missing some stuipid little thing here but I am stuck. And I type with 2 fingers so this aint to fast.

    My computer is starting to do weird things and I am woried Im geting pinged.........:-(

    Isnt there a number to call this is getting serious now.
    thank you
    Luke
    Tuesday, July 29, 2008 1:54 PM
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    Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link in the message body:

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=3679047&SiteID=2

     

    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

     

    -steve

     

    Tuesday, July 29, 2008 2:01 PM
    Moderator