Help, it's with Windows Vista. RRS feed

  • Question


    Ok, I've been connecting to the internet using a USB Cable Modem for a pretty long time now. I've been using it for my Windows XP pc and my Windows Vista laptop, and it works pretty well. Recently, I just bought a Windows Vista pc, it's brand new, I set up everything, and turned it on. Everything on the computer seems to work fine I guess, but when I try to connect to the internet using my USB Cable Modem, it didn't work out very well..

    I plugged the USB in the port, and it says new hardware found or whatever, but failed to be installed on my computer. I put it in the software disk that came with the USB Cable Modem and installed it, and it still wouldn't let me connect to the internet and keeps saying that it failed to install/connect the USB Cable Modem or whatever...
    My laptop is a Windows Vista too, and it worked, why not the PC? I called the Geek Squad and asked them about this, and they said that probably newer versions of PCs can't
    read USB's very well, and they told me to buy an Ethernet cord or whatever and give it a try out. I'm not really sure, and I need some help, thanks.

    Saturday, November 29, 2008 6:52 PM



    Good morning Will; this forum is for helping customers interoperating with Windows via our open protocol documentation. Your issue does not appear to be related to our protocol documentation.

    It doesn't make sense to me that a new PC would have trouble reading USB hardware. These are well-known devices. However, there is always the possibility that the USB port you have plugged the cable modem into is not working properly (e.g., a hardware problem that is not detectable by the USB driver stack).

    Unless you have already done so, I suggest trying a different USB port. But first, you might be best served by using Device Manager to Uninstall the USB Cable modem. Then scan for hardware changes (on the Action menu) - first making sure that your driver disk is ready to go - or, if the driver disk has a manual install option, I would perform that first - Vista should then be able to find the modem drivers automatically.

    After that, I recommend you check the device properties in Device Manager, and compare the installed drivers with those on your working Vista system.

    The USB modem hardware manufacturer is in the best position to have data or incident reports about troubles with the particular model of cable modem that you are using.

    Finally - if you have more than one USB cable modem, I would swap to a different one and see if that cures the problem. If so, the troubled cable modem might have a hardware problem.

    Just in case, here are several links that should be of help to you, in case you need to contact our technical support staff:

    o Help & Support Home' at http://support.microsoft.com/ (there are 'Self Support Options' available on this page).

    o 'Select a Product for Assistance' at http://support.microsoft.com/gp/assistsupport

    o The Microsoft Knowledge Base at http://support.microsoft.com/search/

    Bill Wesse
    MCSE, MCTS / Senior Escalation Engineer, US-CSS DSC PROTOCOL TEAM

    Escalation Engineer
    Sunday, November 30, 2008 12:24 PM