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Error: "Hardware change -> new Activation necessary" keeps coming again and again RRS feed

  • Question

  • Hi,

    I rma'd my computer and got it back from repair about two weeks ago. The CPU and mainboard was changed. After several hours an Error appeared: Windows 7 has to be activated again due to a hardware change. Seemed to be logical and so I activated it. It worked.

    But again several hours later, Windows gave me the same Error. Activation is sucessful every time, but the error keeps coming.

    So whats wondering me is the fact that windows seems to think a hardware change happened although the hardware is still the same.

    What I tried so far:

    - reinstall windows 7

    - reactivate several times (phone and online)

    Here's my WGA-Tool log:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-6XVQR-37R2R-XYYC3
    Windows Product Key Hash: HqoyoQuOkaQP2CDATmmE8E56lgM=
    Windows Product ID: 00371-838-0401592-85634
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {A4154AD2-9D92-4359-BC3C-EA6E62A56F82}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]


    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-838-040159-00-1031-7600.0000-1162010
    Installation ID: 021892256624202832049660786964137183071435220284363555
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XYYC3
    License Status: Additional grace period (KMS license expired or hardware out of tolerance)
    Time remaining: 3660 minute(s) (2 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 05.05.2010 00:32:55

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAEAAQACAAAAAQABAAEAeqiifUtlHCD41Xp/7Nemzo3v1pt4zPahRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            110509        APIC1438
      FACP            110509        FACP1438
      DBGP            110509        DBGP1438
      HPET            110509        OEMHPET
      BOOT            110509        BOOT1438
      MCFG            110509        OEMMCFG
      OEMX            110509        OEMX1438
      ECDT            110509        OEMECDT
      OEMB            110509        OEMB1438
      ATKG            022008        OEMATKG
      SSDT            PmRef        CpuPm

     

    Hope someone can help

    Greetings

     

    Tuesday, May 4, 2010 11:02 PM

Answers

  • Noel is right, that type of issue is hard to pin down and is not well suited trying to do on the forums.  I suggest creating a (no cost) support request at http://support.microsoft.com/gp/contactwga for additional assistance.

    Sorry we couldn't be more help,


    Darin MS
    Thursday, May 13, 2010 6:17 PM

All replies

  • http://www.microsoft.com/genuine

    do this and it should work

    post a new report to see if it fix it

    Wednesday, May 5, 2010 12:10 AM
  • File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    do what brainsuck says and it will fix it

    • Proposed as answer by bertmace26 Friday, May 7, 2010 7:03 PM
    Wednesday, May 5, 2010 12:12 AM
  • If it does not fix the issue, it will at least provide us with additional information.  Run the MGADiag tool again and post the new report.

    Thank you,


    Darin MS
    Thursday, May 6, 2010 8:51 PM
  • Hi,

    thanks for your answer. I did what you told me and activated Windows again. Here's the updated log:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6XVQR-37R2R-XYYC3
    Windows Product Key Hash: HqoyoQuOkaQP2CDATmmE8E56lgM=
    Windows Product ID: 00371-838-0401592-85634
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {A4154AD2-9D92-4359-BC3C-EA6E62A56F82}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    File Scan Data-->

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-838-040159-00-1031-7600.0000-1162010
    Installation ID: 017542713005586882963335374230914585906596293345103074
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XYYC3
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 08.05.2010 09:36:37

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAEAAQACAAAAAQABAAEAeqiMuUtlHCD41Xp/7Nemzo3v1pt4zNqSRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            110509        APIC1438
      FACP            110509        FACP1438
      DBGP            110509        DBGP1438
      HPET            110509        OEMHPET
      BOOT            110509        BOOT1438
      MCFG            110509        OEMMCFG
      OEMX            110509        OEMX1438
      ECDT            110509        OEMECDT
      OEMB            110509        OEMB1438
      ATKG            022008        OEMATKG
      SSDT            PmRef        CpuPm


    As you can see the file error disappeared. Hopefully that fixes the problem. I will keep you informed whether the error keeps coming or not.

    Saturday, May 8, 2010 7:47 AM
  • UPDATE:

     

    Unfortunately the Error keeps coming :(

     

    Any Suggestions?

    Saturday, May 8, 2010 3:47 PM
  • Hello Ghoul-,

    Where's the "Other Data" section of the report?  Are you editing it out?  If so, please don't.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, May 8, 2010 4:35 PM
  • Hi,

    yes i edited some parts out, because I thought the information is useless.

    Ok, so here's the rest:

     

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A4154AD2-9D92-4359-BC3C-EA6E62A56F82}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XYYC3</PKey><PID>00371-838-0401592-85634</PID><PIDType>5</PIDType><SID>S-1-5-21-4294670945-3733773916-3770353697</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>M50Vm               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>213    </Version><SMBIOSVersion major="2" minor="5"/><Date>20091105000000.000000+000</Date></BIOS><HWID>72B83607018400F8</HWID><UserLCID>0407</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Sunday, May 9, 2010 3:38 PM
  • "Ghoul-" wrote in message news:8130d347-8be7-45b9-b45d-b3d3628c6bde...
    > Hi,
    >
    > yes i edited some parts out, because I thought the information is useless.
    >
    > Ok, so here's the rest:
    >
    >
     
     
    Interesting!
    I just noticed in your first Diag report, the following line.....
     
    License Status: Additional grace period (KMS license expired or hardware out
    of tolerance)
     
    This line isn't there in the later one - or rather it's replaced by
     
    License Status: Licensed
     
    Why The box thinks it's KMS-linked one minute and not the next is anyone's
    guess - I just thought I'd flag it.
     
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Sunday, May 9, 2010 4:12 PM
    Moderator
  • "Ghoul-" wrote in message news:8130d347-8be7-45b9-b45d-b3d3628c6bde...
     
     
    ....also, I just noticed that the HWID's are different
     
    MgAAAAIAAgABAAEAAQACAAAAAQABAAEAeqiMuUtlHCD41Xp/7Nemzo3v1pt4zNqSRso=
    MgAAAAIAAgABAAEAAQACAAAAAQABAAEAeqiifUtlHCD41Xp/7Nemzo3v1pt4zPahRso=
     
    - whether that's a time-induced difference or not, we may have to wait for
    Darin to say on Monday
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Sunday, May 9, 2010 4:15 PM
    Moderator
  • Hi,

    the second log was created after I activated windows whereas the first one was created after the appearance of the error and before I activated it (again). That should explain the difference in License Status.

    So now that the error appeared again (which means Windows wants me to activate it again) the License Status looks like the one in the first log.

     

    Interesting is the change in HWID. This would explain the error "Change in Hardware detected". The thing is I am neither replacing my cpu every day nor am I unplugging hardware or installing drivers. So the HWID change makes no sense to me...

    Sunday, May 9, 2010 9:09 PM
  • "Ghoul-" wrote in message news:4bb5793c-ab99-48f7-8983-7c3628c845fd...
    > Interesting is the change in HWID. This would explain the error "Change in
    > Hardware detected". The thing is I am neither replacing my cpu every day
    > nor am I unplugging hardware or installing drivers. So the HWID change
    > makes no sense to me...
    >
     
    The only thing I can think of is that there's some piece of hardware that is
    not being identified properly at certain times. Unfortunately, that sort of
    error can be an absolute ____ to track down.
    Best thing I can think of is to run msinfo32 when the activation is OK, and
    again when it's screwy, and see if there's any difference. (remember to save
    the log!)
    If you need a second pair of eyes to do the comparison, feel free to email
    the logs to me at ngs AT crashfixpc.co.uk (make the obvious changes to make
    the email valid) - it's an email addie used exclusively for forum traffic.
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Monday, May 10, 2010 8:51 PM
    Moderator
  • Noel is right, that type of issue is hard to pin down and is not well suited trying to do on the forums.  I suggest creating a (no cost) support request at http://support.microsoft.com/gp/contactwga for additional assistance.

    Sorry we couldn't be more help,


    Darin MS
    Thursday, May 13, 2010 6:17 PM
  • Hi,

     

    thanks to Noel I managed to identify the hardware part which causes the problem. Its my network adapter.

     

    Everytime I restart my computer, the mac address changes. Windows checks the mac address at ramdom times and thinks a new network adapter has been installed -> error.

     

    So either the new mainboard is not working correctly or some software likes to change the mac address which is for me to find out.

     

    Thanks to all for your help

    Tuesday, May 18, 2010 9:18 PM
  • Duh?
    The MAC address should be hard-coded into the adapter!
    Windows natively has NO method (AFAIK) for changing the MAC address shown to
    the network.
    Definitely a hardware issue.
    I think there may be other problems as well, because just changing a NIC
    should not cause re-activation.
    I'd think VERY seriously about backing up your data externally, then doing a
    complete wipe/reload after using the manufacturer's utility to Zero the
    drive.
    It sounds suspiciously as if you may have a very nasty virus.
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Wednesday, May 19, 2010 6:06 AM
    Moderator
  • Hi,

    The mac address of the network adapter was the only difference between the two logs. Maybe there are also other problems with my mainboard, which can't be revealed through msinfo32. Making the mac address part of a Windows hardware checksum seems logical to me, but a new mac address should not be a reason for reactivating Windows. Imo there should be at least another hardware problem.

    But I surely can eliminate the possibility of a virus or software problem. Yesterday I run a linux live cd several times and the mac address kept changing. If it was a software problem the mac address would be the same after each restart, because the live cd can't be corrupted through a virus and the installed software has no effect on it. But correct me if I am wrong.

     

    Wednesday, May 19, 2010 11:43 AM
  • THe mac address can be spoofed without changing the mac address on the adapter. Never heard of this happening randomly but it can be spoofed.

    http://en.wikipedia.org/wiki/MAC_spoofing


    Wednesday, May 19, 2010 12:12 PM
  • "linux live cd several times and the mac address kept changing"
     
    If the MAC address were changing from consecutive Linux boots (with no
    Windows boot in between) - then it's a Linux problem, not a Windows problem!
    Check the MACs from a Windows boot - and check them from another PC in the
    network, or the router - then reboot,and check again.
    Repeat for Linux - you may well find that The Linux is spoofing a random MAC
    address on each boot.
     
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    -- Noel Paton CrashFixPC Nil Carborundum Illegitemi www.crashfixpc.co.uk
    Wednesday, May 19, 2010 12:30 PM
    Moderator