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Computer will not do Validation and won't update with error "WindowsUpdate_C0000034" "WindowsUpdate_dt000" RRS feed

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    Hi

    My computer stopped updating and saying that it is not valid since the 22.10.2010. and with this error message when I try to update

    "WindowsUpdate_C0000034" "WindowsUpdate_dt000"

    We purchased the computer in July 2010 and has been fine untill the above date.

    I was told to do the Diagnosis tool and paste here.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc0000034
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {F051BAB1-31BF-4E27-854C-3BA698FEF73D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F051BAB1-31BF-4E27-854C-3BA698FEF73D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1921622962-463366699-1597829540</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.16</Version><SMBIOSVersion major="2" minor="6"/><Date>20100122000000.000000+000</Date></BIOS><HWID>68BA3607018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:13:2010 07:51
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAeqgGFlAD2LvW7yCl6rbsfhSnXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      WDRT            HPQOEM        SLIC-MPC
      ASF!            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      ASPT            HPQOEM        SLIC-MPC
      SSDT            PmRef        CpuPm


     thanks Marc
    Wednesday, November 24, 2010 9:02 AM

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    Check your system time and date, insure it is correct then go to www.microsoft.com/genuine and attempt to validate. I ask you to do this based on the event time stamp, it indicates an discrepancy between the time the report was generated and the date you indicated above.

    Event Time Stamp: 10:13:2010 07:51

    VS

    22.10.2010

    If your time is correct then according to a response I read earlier in an older thread, Darin Smith instructed a poster to re-enter the product key and attempt to reactivate, you are using an SLP key so you would need to enter the COA key.

    Look on the bottom, back, side or in the batter compartment (some laptops) for a COA_SLP sticker. The sticker will have a product key, insure the sticker is readable. Notate the key and enter it in the change product key wizard located in the system properties at the bottom in the activation information section. Enter the new key, select activate now, select activate by phone, select country, dial the number, do not press any menu options and a real person will answer. Activate.

    If you have problems finding the activate by phone option type SLUI 4 in the start menu search box, hit enter, select region, dial but do not select any menu options.

    If this fails let us know and we will give you a link to start a no-cost support incident.

    • Marked as answer by Darin Smith MS Wednesday, November 24, 2010 11:34 PM
    Wednesday, November 24, 2010 8:02 PM

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  • Question
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    Check your system time and date, insure it is correct then go to www.microsoft.com/genuine and attempt to validate. I ask you to do this based on the event time stamp, it indicates an discrepancy between the time the report was generated and the date you indicated above.

    Event Time Stamp: 10:13:2010 07:51

    VS

    22.10.2010

    If your time is correct then according to a response I read earlier in an older thread, Darin Smith instructed a poster to re-enter the product key and attempt to reactivate, you are using an SLP key so you would need to enter the COA key.

    Look on the bottom, back, side or in the batter compartment (some laptops) for a COA_SLP sticker. The sticker will have a product key, insure the sticker is readable. Notate the key and enter it in the change product key wizard located in the system properties at the bottom in the activation information section. Enter the new key, select activate now, select activate by phone, select country, dial the number, do not press any menu options and a real person will answer. Activate.

    If you have problems finding the activate by phone option type SLUI 4 in the start menu search box, hit enter, select region, dial but do not select any menu options.

    If this fails let us know and we will give you a link to start a no-cost support incident.

    • Marked as answer by Darin Smith MS Wednesday, November 24, 2010 11:34 PM
    Wednesday, November 24, 2010 8:02 PM
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    Thanks for the info I will let you know either way

    Sorry about the wrong date I was quoting the last time it show an update in the history, I have checked the date is good.

     

    Marc

    Wednesday, November 24, 2010 8:51 PM
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    Hi

     

    I tried to phone activate but they need me to have the disc which i don't have.as it was pre installed.

     

    And when I searched for slui 04 an error message came up with  " 0xc0000034 object name not found"

     

    Thanks

     

    Marc

    Wednesday, November 24, 2010 9:30 PM
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    the command is SLUI 4  not 04. However, if you have alread spoken to an activation rep then try the following.

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    Wednesday, November 24, 2010 10:27 PM
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    thanks Carl

     The slui 04 was told to me by the Microsoft suport  :-)

     

    Thanks for the info will post what happens

     

    thanks

     

    Marc

    Wednesday, November 24, 2010 10:32 PM
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    I have done as you said with no luck, even though i made a backup with I got the computer home it is now saying there is no backup.

     

    I will now go thew other site and setup support I will post what happens.

     

    Thanks

    Marc.

     

    Wednesday, November 24, 2010 11:02 PM
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    I have done as the website said  and sent all the info and things to try that you guys asked me to do and what happened .

     

    Will post back what happens

     

    again thanks for you help

    Marc

    Wednesday, November 24, 2010 11:27 PM
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    Hi

     

    i ended up having to do a full restore as nothing would work

     

    Thanks for your help

     

    Marc

    Monday, December 6, 2010 10:38 PM