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Is there a way to limit access to “Work On” button on an email (queue item) for some specific users? RRS feed

  • Question

  • Hi All,

    Is there a way to limit access to “Work On” button on an email (queue item) for some specific users?

    Some users should not assign queue items.

    I tried to find an access right regarding this but couldn’t find.

    Thanks and regards,

    Flavia

    Tuesday, February 19, 2013 9:05 PM

Answers

  • Hi Flavia,

    The 'Append To' privilege on the Queue entity controls the ability to work on queue items. If you set this to none, the user will receive a permissions error when they try to work on any queue item.

    If you need to refine this so they are only prevented from working on queue items that are linked to specific entities (i.e. emails) then you'd need to write a plugin to do that.

    Rob


    Microsoft Certified Technology Specialist (CRM) GAP Consulting Ltd Microsoft Community Contributor Award 2011

    Tuesday, February 19, 2013 10:35 PM
    Answerer

All replies

  • Hi Flavia,

    The 'Append To' privilege on the Queue entity controls the ability to work on queue items. If you set this to none, the user will receive a permissions error when they try to work on any queue item.

    If you need to refine this so they are only prevented from working on queue items that are linked to specific entities (i.e. emails) then you'd need to write a plugin to do that.

    Rob


    Microsoft Certified Technology Specialist (CRM) GAP Consulting Ltd Microsoft Community Contributor Award 2011

    Tuesday, February 19, 2013 10:35 PM
    Answerer
  • Try creating two separate teams, and assign the users with limited rights to one of them. Make the queue owned by the team with the "full-rights" users, and then share the queue with the "limited-rights" team using the standard actions->sharing menu command, but only give the "limited-rights" team read access.

    I have not tried that approach, but I think it might do what you want.


    Lucas Alexander
    Twitter
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    Tuesday, February 19, 2013 11:09 PM
  • Hi Flavia,

    The 'Append To' privilege on the Queue entity controls the ability to work on queue items. If you set this to none, the user will receive a permissions error when they try to work on any queue item.

    If you need to refine this so they are only prevented from working on queue items that are linked to specific entities (i.e. emails) then you'd need to write a plugin to do that.

    Rob


    Microsoft Certified Technology Specialist (CRM) GAP Consulting Ltd Microsoft Community Contributor Award 2011

    Hi Rob,

    Thanks for your answer!

    The 'AppendTo' privilege does control this kind of access, however it is needed for other functionalities in my solution, this is the reason why I cannot disable it.  I'll have to find other alternatives.

    Anyway thanks helping me identifying the right access.

    Thanks,

    Flávia

    Wednesday, February 20, 2013 8:07 PM