how do you handle invalid references in w/f's?
Question
Answers
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The 'X' means there is an incomplete step. In this case my guess is that there is a required field on the E-mail form that has not been entered.
The 'X' will bubble up through all the parent steps, which is why it appears the stage has an error as well, but it is only the E-mail in this case.
If you've imported a workflow from another system, and the workflow sets a lookup to a static value (such as a particular team/queue as the owner or sender of an email). Upon importing the workflow into another system, the references will be broken, and the workflows deactivated. In this case you need to open the workflow step, and fix any of the unresolved lookups. They will appear as a lookup with quotation marks around the name, and clicking them will not take you to a valid record.
Hope that helps
Paul
P.S. Remember to mark replies as answer if they actually answer your question.
If my response helped you find your answer please show your thanks by taking the time to "Mark As Answer" and "Vote As Helpful".
- Marked as answer by dotnetteramg123 Monday, September 9, 2013 8:39 PM
All replies
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The 'X' means there is an incomplete step. In this case my guess is that there is a required field on the E-mail form that has not been entered.
The 'X' will bubble up through all the parent steps, which is why it appears the stage has an error as well, but it is only the E-mail in this case.
If you've imported a workflow from another system, and the workflow sets a lookup to a static value (such as a particular team/queue as the owner or sender of an email). Upon importing the workflow into another system, the references will be broken, and the workflows deactivated. In this case you need to open the workflow step, and fix any of the unresolved lookups. They will appear as a lookup with quotation marks around the name, and clicking them will not take you to a valid record.
Hope that helps
Paul
P.S. Remember to mark replies as answer if they actually answer your question.
If my response helped you find your answer please show your thanks by taking the time to "Mark As Answer" and "Vote As Helpful".
- Marked as answer by dotnetteramg123 Monday, September 9, 2013 8:39 PM
-
The 'X' means there is an incomplete step. In this case my guess is that there is a required field on the E-mail form that has not been entered.
The 'X' will bubble up through all the parent steps, which is why it appears the stage has an error as well, but it is only the E-mail in this case.
If you've imported a workflow from another system, and the workflow sets a lookup to a static value (such as a particular team/queue as the owner or sender of an email). Upon importing the workflow into another system, the references will be broken, and the workflows deactivated. In this case you need to open the workflow step, and fix any of the unresolved lookups. They will appear as a lookup with quotation marks around the name, and clicking them will not take you to a valid record.
Hope that helps
Paul
P.S. Remember to mark replies as answer if they actually answer your question.
If my response helped you find your answer please show your thanks by taking the time to "Mark As Answer" and "Vote As Helpful".
Paul is correct here. Just to add to the static lookups, it is sometimes a good idea to migrate data across systems so they maintain the same GUID values. This will help prevent any broken workflow steps in the future.Please feel free to contact me using the following methods
