Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
CRM 2011 email router: event viewer error RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello,
    I have set up a queue in the email router and was working fine. After a few weeks it stopped showing incoming mail, and I noticed the following error in the event viewer:
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="MSCRMEmail" /> 
<EventID Qualifiers="0">14494</EventID> 
<Level>2</Level> 
<Task>0</Task> 
<Keywords>0x80000000000000</Keywords> 
<TimeCreated SystemTime="2012-01-26T09:44:31.000000000Z" /> 
<EventRecordID>1295791</EventRecordID> 
<Channel>Application</Channel> 
<Computer>CRMSERVER.orgname.local</Computer> 
<Security /> 
</System>
- <EventData>
<Data>#14494 - A provider work item using assembly: Microsoft.Crm.Tools.EmailProviders.dll and class: Microsoft.Crm.Tools.Email.Providers.SmtpPollingSendEmailProvider has been aborted because it has been running for longer than the allowed execution time. This behavior may occur when there is a problem with the network or because the e-mail server is busy. Verify that you can log on to the e-mail server by using an e-mail application that uses the account specified for the E-mail Router.</Data> 
</EventData>
</Event>

    What could be the cause and how can I fix it?
    Thanks
    - <
    Darren Mercieca
    Thursday, January 26, 2012 3:59 PM

All replies