CRM 2011 email router: event viewer error RRS feed

  • Question

  • Hello,
    I have set up a queue in the email router and was working fine. After a few weeks it stopped showing incoming mail, and I noticed the following error in the event viewer:
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="MSCRMEmail" /> 
    <EventID Qualifiers="0">14494</EventID> 
    <TimeCreated SystemTime="2012-01-26T09:44:31.000000000Z" /> 
    <Security /> 
    - <EventData>
    <Data>#14494 - A provider work item using assembly: Microsoft.Crm.Tools.EmailProviders.dll and class: Microsoft.Crm.Tools.Email.Providers.SmtpPollingSendEmailProvider has been aborted because it has been running for longer than the allowed execution time. This behavior may occur when there is a problem with the network or because the e-mail server is busy. Verify that you can log on to the e-mail server by using an e-mail application that uses the account specified for the E-mail Router.</Data> 

    What could be the cause and how can I fix it?
    - <

    Darren Mercieca
    Thursday, January 26, 2012 3:59 PM

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