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CRM 2011 email router: event viewer error

Question
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Hello,I have set up a queue in the email router and was working fine. After a few weeks it stopped showing incoming mail, and I noticed the following error in the event viewer:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="MSCRMEmail" /> <EventID Qualifiers="0">14494</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-01-26T09:44:31.000000000Z" /> <EventRecordID>1295791</EventRecordID> <Channel>Application</Channel> <Computer>CRMSERVER.orgname.local</Computer> <Security /> </System> - <EventData> <Data>#14494 - A provider work item using assembly: Microsoft.Crm.Tools.EmailProviders.dll and class: Microsoft.Crm.Tools.Email.Providers.SmtpPollingSendEmailProvider has been aborted because it has been running for longer than the allowed execution time. This behavior may occur when there is a problem with the network or because the e-mail server is busy. Verify that you can log on to the e-mail server by using an e-mail application that uses the account specified for the E-mail Router.</Data> </EventData> </Event>
What could be the cause and how can I fix it?Thanks- <
Darren MerciecaThursday, January 26, 2012 3:59 PM
All replies
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This is different. It looks like some kind of a timeout. I wonder if this could have been a one time fluke. Maybe a server restart will fix it.
Jamie Miley
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Follow Me on Twitter!Thursday, January 26, 2012 5:22 PMModerator -
Hi darmerc,
E-mail router is a sensible component and wou will probably see more of these errors. but here is a few things to try to improve the email router:
- change the Operating System TcpTimeWaitDelay to 30 seconds this makes sure TCP connections with TIME_WAIT state is freed from the system quicker, improving performance. here is how to: http://msdn.microsoft.com/en-us/library/ms819739.aspx
- Increase the MaximumThreadExecutionTime to prevent the error you just received.
The file is called: Microsoft.Crm.Tools.EmailAgent.xml and is located on the Service folder in the Email router folder
Hope this helps
Regards
Nuno
Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com- Edited by nrodriEditor Thursday, January 26, 2012 8:28 PM
Thursday, January 26, 2012 8:27 PMAnswerer -
Did you get this resolved?
Jamie Miley
Check out my about.me profile!
http://mileyja.blogspot.com
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Follow Me on Twitter!Tuesday, August 28, 2012 4:31 PMModerator -
You can better re-check the permissions to the Queue Mailbox for the account specified in the Incoming Profile.
Manoj Batchu
Friday, August 31, 2012 4:35 AM