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Error 0xC004F200 Windows 7 Build 7601 "This copy of Windows is not genuine" RRS feed

  • Question

  • Hi! I bought my HP laptop exactly 7 months ago (2/5/2011) from a reputable vendor. It came with Windows Home which I upgraded to Windows Ultimate on 3/7/2011. Today I got an error number 0x004F200, my desktop screen went black and on the bottom right hand corner it says "Windows 7 Build 7601 This copy of Windows is not genuine". Below is my diagnostic report. Thanks in advance for any help you can provide!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-D8RR2-6JHG8-DW6BQ
    Windows Product Key Hash: dHYrgRadrUrwsZNhNd5ESPUngng=
    Windows Product ID: 00426-104-1454266-85092
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7BF1C17A-063A-4FC7-8C34-19392E34FB78}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7BF1C17A-063A-4FC7-8C34-19392E34FB78}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DW6BQ</PKey><PID>00426-104-1454266-85092</PID><PIDType>5</PIDType><SID>S-1-5-21-2661834953-329943765-3974013998</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.23</Version><SMBIOSVersion major="2" minor="6"/><Date>20101111000000.000000+000</Date></BIOS><HWID>671B3307018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7E68A298658586</Val><Hash>2Jefi6Kn/Z6dGqZohwP0So1bA8g=</Hash><Pid>89388-707-7805017-65628</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-104-145426-01-1033-7600.0000-0672011
    Installation ID: 004041273855872900966630331120349466590403940682740034
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DW6BQ
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 2
    Trusted time: 9/5/2011 1:59:47 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:5:2011 00:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GFim3hAVPnO+M7Ukm/qRfTh/mUqCRh5

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      143F   
      FACP   HP      143F   
      HPET   HP      143F   
      BOOT   HP      143F   
      MCFG   HP      143F   
      SLIC   HPQOEM  SLIC-MPC
      SSDT   AMD     POWERNOW

     


    • Edited by Guyba Monday, September 5, 2011 12:01 PM
    Monday, September 5, 2011 11:23 AM

Answers

All replies

  • It seems Microsoft is having a problem with their servers. Looks like it involves downloads from the Microsoft store and Digital River.

    Users are reporting this:

    Call: 866-530-6364  (windows 7 Genuine Advantage solution center)

     

    Explain you're getting the No Longer Genuine message. Rep reported that it seems a lot of keys have been blocked due to them being refunded on MS's side, but not on the user's side. He issued me a new key (he cannot email it or update your account) and I retried the activation and it worked.

     

    Additional info.

    Microsoft Support Contact Information:

    http://support.microsoft.com/contactus/?ws=support

    General Microsoft contact site: http://support.microsoft.com/contactus#tab0

    1-800-642-7676 (1-800-MICROSOFT)

    Contact the Microsoft store:

    US: http://www.store.microsoft.com/Help/Contact-Us

    1-877-696-7786

    Canada: https://www.microsoftstore.ca/shop/en-CA/Contact-Us

    • Marked as answer by Guyba Monday, September 5, 2011 10:14 PM
    Monday, September 5, 2011 12:33 PM
    Answerer
  • Thanks for the lightning-fast response! I tried calling the solution center but there was no answer (maybe because it's Labor Day?)...anyway, a bit later in the day an icon popped up on the screen saying there is a problem with the computer to which a solution might be available online...I clicked to search for a solution/report the problem, and lo and behold! it discovered that my license needed to be validated online. I had tried this before and it did not work but this time it did. Microsoft works in mysterious ways...
    Monday, September 5, 2011 10:13 PM
  • Thanks for letting us know. Much appreciated.
    Monday, September 5, 2011 10:27 PM
    Answerer
  • I just wanted to update this thread.

    There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.

    This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.

    If you do still see this error please try the following:

    1) Reboot and then re-try Activating and/or Validating.

    2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:21 PM
    Wednesday, September 7, 2011 10:21 PM