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Also my Office 2007 Product Key is not Valid when I try to upgrade to 2010

Question
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I think the relevent part of the diagnostic dump is:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005I bought this s/w from microsoft directly, and it has only been put on this PC when it was built from the ground up in May this year.
How do I go about unblocking it ?
Yours Simon M.
Monday, June 21, 2010 8:02 PM
Answers
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Hello samarkh,
Could you explain what you mean by, "I bought this s/w from microsoft directly"?
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Your installation of Office Professional Plus 2007 on your computer is a nongenuine installation. It is a volume licensing installation that was done with an Invalid Volume Licensing Key. An Invalid Volume Licensing Product Key is one that was generated by software pirates using a program called a key generator, or KeyGen for short. This product key was never officially issued by Microsoft, making it Invalid.
Normally, legitimate users of Volume Licensing editions of Office are associated with larger business, educational, or governmental organizations. If that's you, please contact your organization's IT support staff for further assistance.
If your use of this installation of Office Professional Plus 2007 is not associated with a larger business, educational, or governmental organization, and you purchased the installed copy of Office Professional Plus 2007 thinking that it was a retail license for Office Professional 2007 to be sold to individual consumers, it is likely that you are a victim of software piracy and/or counterfeiting. As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as the VL installation disc and you certainly should not have received a Invalid Product Key. You should have been sold Genuine retail licensed software.
If so, your first course of action is to confront your seller with this information and demand a full refund.
If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy. Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer. Please see the FAQ here: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.
One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine. This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs. You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity or yellow-orange Proof of License label, to put back the genuine installation of Office you may have already had on the computer.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Friday, June 25, 2010 8:11 PM
Tuesday, June 22, 2010 4:31 PM
All replies
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Hello samarkh,
Please post the entire unedited mgadiag report. Thanx.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97Tuesday, June 22, 2010 2:06 AM -
As requested..
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4YKCT-2F3V9-W2V6J
Windows Product Key Hash: 3gNTnKI7IcMElbCRxmVJzGz0oeQ=
Windows Product ID: 00426-292-6259051-85094
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {992D5FD5-BA88-4597-A228-CD1D8AC3420D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100226-1909
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{992D5FD5-BA88-4597-A228-CD1D8AC3420D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W2V6J</PKey><PID>00426-292-6259051-85094</PID><PIDType>5</PIDType><SID>S-1-5-21-3252952480-860832813-2861737070</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD7</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20100206000000.000000+000</Date></BIOS><HWID>9AB93607018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>4EC9BEA108C586</Val><Hash>Jx1Vjw13skeiF7it/T9/pztOVKQ=</Hash><Pid>89409-707-7163954-65246</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-625905-00-2057-7600.0000-1432010
Installation ID: 009152548525013946043303964416724563399542872361022193
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W2V6J
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 21/06/2010 19:30:12
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:8:2010 17:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OAAAAAMAAgABAAEAAwABAAAAAgABAAEAonbg8BJxqBgIYGoDlIpmV1aPwo98h/AX4BAYvXm3gig=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM
Operating System: Windows 7Tuesday, June 22, 2010 3:53 PM -
Hello samarkh,
Could you explain what you mean by, "I bought this s/w from microsoft directly"?
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Your installation of Office Professional Plus 2007 on your computer is a nongenuine installation. It is a volume licensing installation that was done with an Invalid Volume Licensing Key. An Invalid Volume Licensing Product Key is one that was generated by software pirates using a program called a key generator, or KeyGen for short. This product key was never officially issued by Microsoft, making it Invalid.
Normally, legitimate users of Volume Licensing editions of Office are associated with larger business, educational, or governmental organizations. If that's you, please contact your organization's IT support staff for further assistance.
If your use of this installation of Office Professional Plus 2007 is not associated with a larger business, educational, or governmental organization, and you purchased the installed copy of Office Professional Plus 2007 thinking that it was a retail license for Office Professional 2007 to be sold to individual consumers, it is likely that you are a victim of software piracy and/or counterfeiting. As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as the VL installation disc and you certainly should not have received a Invalid Product Key. You should have been sold Genuine retail licensed software.
If so, your first course of action is to confront your seller with this information and demand a full refund.
If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy. Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer. Please see the FAQ here: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.
One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine. This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs. You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity or yellow-orange Proof of License label, to put back the genuine installation of Office you may have already had on the computer.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Friday, June 25, 2010 8:11 PM
Tuesday, June 22, 2010 4:31 PM -
Hi Dan,
Thanks for the reply. Very intresting as I'm looking at the box Fed-Ex'd from Microsoft as per one of there offers, ie buy in now and get free upgrade.
Do have the activation Phone number?
Tuesday, June 22, 2010 4:46 PM -
Just had a thought, I've attached a disk via eSATA connection that may have a demo copy of office on it, I wonder if that is screwing things a bit..
Tuesday, June 22, 2010 5:05 PM -
Err, slight error on my part, bought from ebuyer http://www.ebuyer.com/ 8th April this yearTuesday, June 22, 2010 5:21 PM
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Hello samarkh,
If you cannot get satisfaction when confronting the seller, please review this program available to UK customers (which by your time zone [GMT] I think you are): http://www.microsoft.com/uk/licensing/homeuser/product-identification-service.mspx
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97Tuesday, June 22, 2010 6:51 PM -
Many Thanks Dan, I have sent them a short email asking them to comment, I hope to hear tomorrow (& yes I'm in the UK)
Yours Simon M.
Tuesday, June 22, 2010 9:11 PM