locked
Also my Office 2007 Product Key is not Valid when I try to upgrade to 2010 RRS feed

  • Question

  • I think the relevent part of the diagnostic dump is:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    I bought this s/w from microsoft directly, and it has only been put on this PC when it was built from the ground up in May this year.

    How do I go about unblocking it ?

     

    Yours Simon M.

    Monday, June 21, 2010 8:02 PM

Answers

  • Hello samarkh,

    Could you explain what you mean by, "I bought this s/w from microsoft directly"?

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Your installation of Office Professional Plus 2007 on your computer is a nongenuine installation.  It is a volume licensing installation that was done with an Invalid Volume Licensing Key.  An Invalid Volume Licensing Product Key is one that was generated by software pirates using a program called a key generator, or KeyGen for short.  This product key was never officially issued by Microsoft, making it Invalid.

    Normally, legitimate users of Volume Licensing editions of Office are associated with larger business, educational, or governmental organizations.  If that's you, please contact your organization's IT support staff for further assistance.

    If your use of this installation of Office Professional Plus 2007 is not associated with a larger business, educational, or governmental organization, and you purchased the installed copy of Office Professional Plus 2007 thinking that it was a retail license for Office Professional 2007 to be sold to individual consumers, it is likely that you are a victim of software piracy and/or counterfeiting.  As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as the VL installation disc and you certainly should not have received a Invalid Product Key.  You should have been sold Genuine retail licensed software.

    If so, your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity or yellow-orange Proof of License label, to put back the genuine installation of Office you may have already had on the computer.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, June 22, 2010 4:31 PM

All replies

  • Hello samarkh,

    Please post the entire unedited mgadiag report.  Thanx.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, June 22, 2010 2:06 AM
  • As requested..

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4YKCT-2F3V9-W2V6J
    Windows Product Key Hash: 3gNTnKI7IcMElbCRxmVJzGz0oeQ=
    Windows Product ID: 00426-292-6259051-85094
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {992D5FD5-BA88-4597-A228-CD1D8AC3420D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{992D5FD5-BA88-4597-A228-CD1D8AC3420D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W2V6J</PKey><PID>00426-292-6259051-85094</PID><PIDType>5</PIDType><SID>S-1-5-21-3252952480-860832813-2861737070</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD7</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20100206000000.000000+000</Date></BIOS><HWID>9AB93607018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>4EC9BEA108C586</Val><Hash>Jx1Vjw13skeiF7it/T9/pztOVKQ=</Hash><Pid>89409-707-7163954-65246</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-625905-00-2057-7600.0000-1432010
    Installation ID: 009152548525013946043303964416724563399542872361022193
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W2V6J
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 21/06/2010 19:30:12

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:8:2010 17:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAMAAgABAAEAAwABAAAAAgABAAEAonbg8BJxqBgIYGoDlIpmV1aPwo98h/AX4BAYvXm3gig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC GBT GBTUACPI
    FACP GBT GBTUACPI
    HPET GBT GBTUACPI
    MCFG GBT GBTUACPI
    EUDS GBT
    TAMG GBT GBT B0
    SSDT INTEL PPM RCM
    Operating System: Windows 7

     
    Tuesday, June 22, 2010 3:53 PM
  • Hello samarkh,

    Could you explain what you mean by, "I bought this s/w from microsoft directly"?

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Your installation of Office Professional Plus 2007 on your computer is a nongenuine installation.  It is a volume licensing installation that was done with an Invalid Volume Licensing Key.  An Invalid Volume Licensing Product Key is one that was generated by software pirates using a program called a key generator, or KeyGen for short.  This product key was never officially issued by Microsoft, making it Invalid.

    Normally, legitimate users of Volume Licensing editions of Office are associated with larger business, educational, or governmental organizations.  If that's you, please contact your organization's IT support staff for further assistance.

    If your use of this installation of Office Professional Plus 2007 is not associated with a larger business, educational, or governmental organization, and you purchased the installed copy of Office Professional Plus 2007 thinking that it was a retail license for Office Professional 2007 to be sold to individual consumers, it is likely that you are a victim of software piracy and/or counterfeiting.  As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as the VL installation disc and you certainly should not have received a Invalid Product Key.  You should have been sold Genuine retail licensed software.

    If so, your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity or yellow-orange Proof of License label, to put back the genuine installation of Office you may have already had on the computer.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, June 22, 2010 4:31 PM
  • Hi Dan,

    Thanks for the reply. Very intresting as I'm looking at the box Fed-Ex'd from Microsoft as per one of there offers, ie buy in now and get free upgrade.

    Do have the activation Phone number?

    Tuesday, June 22, 2010 4:46 PM
  • Just had a thought, I've attached a disk via eSATA connection that may have a demo copy of office on it, I wonder if that is screwing things a bit..

     

    Tuesday, June 22, 2010 5:05 PM
  • Err,  slight error on my part, bought from ebuyer http://www.ebuyer.com/ 8th April this year
    Tuesday, June 22, 2010 5:21 PM
  • Hello samarkh,

    If you cannot get satisfaction when confronting the seller, please review this program available to UK customers (which by your time zone [GMT] I think you are):  http://www.microsoft.com/uk/licensing/homeuser/product-identification-service.mspx


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, June 22, 2010 6:51 PM
  • Many Thanks Dan, I have sent them a short email asking them to comment, I hope to hear tomorrow (& yes I'm in the UK)

    Yours Simon M.

    Tuesday, June 22, 2010 9:11 PM