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Live OneCare Disabled my Network Connectivity

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I have installed OneCare on my Desktop and initially all was well. But after running some of the utlities I have lost my network connection and apparently all ability to reconfigure it. Help and Troubleshooting has also been disabled. I de-installed OneCare but I am left with a connectionless PC! I am running on XP Home sp 2.

(Have also tried the selective start-up as advised on the bulletin)

Any thoughts?

Monday, September 22, 2008 2:12 PM

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Hello Rob, try running the One Care install cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2 If the cleanup tool does not restore connectivity send an e-mail with One Care Support in the subject line to jrap107@msn.com and I will help you contact support to resolve the issue.

Wednesday, September 24, 2008 10:05 PM

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Rob Nor,

Thank you for visiting the OneCare program forums.

Please see this forum post for a possible resolution.

After you install Windows Live OneCare, you cannot connect to the Internet:

http://support.microsoft.com/kb/943767/en-us#top

I hope this helps,

Lori MS

Wednesday, September 24, 2008 9:28 PM
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Hello Rob, try running the One Care install cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2 If the cleanup tool does not restore connectivity send an e-mail with One Care Support in the subject line to jrap107@msn.com and I will help you contact support to resolve the issue.

Wednesday, September 24, 2008 10:05 PM

Moderator