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USB Phone (Polycom CX200) doesnt ring RRS feed

  • Question

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    Hi all,

     

    we have two users with a cx 200 USB Phone and if they get a call the phone doesnt ring :-(

     

    we installed new Sound drivers, run the sound wizzard. Everythink is working... but if they want to use the phone it doenst work.

     

    Windows-Sounds are working too, only Communicator is not working.

     

    Sorry, for my bad english :-(

     

    We will try to reinstall now, but if that doenst help we have no idea :-(

     

     

    Thanx for Help

     

    Pascal

    Wednesday, November 26, 2008 2:18 PM

All replies

  • The CX200 USB Phone is a plug and play device no drivers required

    Make sure you do not have a headphone or headset connected

    Check your default playback device in windows

    Use your Audio and Video Wizard from the Tools menu in Communicator to test your sounds and audio

     

    Thursday, November 27, 2008 12:54 AM
  • Did you uninstalled and reinstalled a higher or lower version of Office Communicator?
    Could you open control panel -> sounds -> office communicator and verify all the sounds (files) are valid and playing?
    ~Ram | SDET, Office Communicator Devices/Sound Team
    Saturday, March 28, 2009 4:36 PM