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KB905474 will not install even manually RRS feed

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    I have been trying to install this update both manually and through Windows Update without success. In both cases it ppears to copy some files and then it just stops and pops up a window that says" WgaNotify Setup canceled". I have been to the microsoft site and validated my copy of windows. I would appreciate any help provided. Here is the text of the diag report:


    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 9b39a18e-c4c1-4968-9689-220530cb8758
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A
    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_E2AD56EA-344-8009_E2AD56EA-345-2efd_16E0B333-57-80004005_B4D0AA8B-910-80004005_E2AD56EA-344-8009_E2AD56EA-345-2efd_16E0B333-57-80004005_B4D0AA8B-910-80004005_E2AD56EA-344-8009_E2AD56EA-345-2efd_16E0B333-57-80004005_B4D0AA8B-910-8000
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>9b39a18e-c4c1-4968-9689-220530cb8758</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-480437244-2008529862-3894602836</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8200 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20010918000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>B10E3AD70184C05E</HWID><User LCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell Dimension 8200</model></SBID><OEM/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>8FFB719EBB7A4BC</Val><Hash>vb7W0GxXbDgeGcuqAHcStpYVbEw=</Hash><Pid>54188-OEM-1790353-98686</Pid><PidType>4</PidType></Product><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic Edition 2003</Name> ;<Ver>11</Ver><Val>B11EE87E662670C</Val><Hash>RGdoPcn69iI/pKIocq8m5AyyAT4=</Hash><Pid>73102-OEM-5690251-84753</Pid><PidType>6</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>513E1DDA300CF0A</Val><Hash>ESDGqQINK0pNBSyBrIPB8VsdgxY=</Hash><Pid>81605-901-9914921-65279</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>



    Friday, April 20, 2007 2:24 AM

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    I fixed mine by doing a repair install of Windows XP.
    Monday, April 23, 2007 2:33 AM

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    Also, here is the WGANotify log text from today:

    0.063: 2007/04/19 20:42:14.406 (local)
    0.063: c:\c8729a571608c53a4f\update\update.exe (version 6.3.3.0)
    0.079: Hotfix started with following command line: /norestart
    0.079: In Function GetBuildType, line 1170, RegOpenKeyEx failed with error 0x2
    0.094: CreateUserInterface:  DefineInstallCustomUI returned 0x10d1
    0.094: CreateUserInterface: DefineInstallCustomUI Failed: 0x10d1
    0.094: DoInstallation:CreateProgressDialog failed
    0.094: WgaNotify Setup canceled.
    112.047: Message displayed to the user: WgaNotify Setup canceled.
    112.047: User Input: OK
    112.047: Update.exe extended error code = 0xf00d
    112.047: Update.exe return code was masked to 0x643 for MSI custom action compliance.


    And here is the WGA.log last entry text:

    0.532: 2007/04/16 19:47:12.437 (local)
    0.532: C:\windows\SoftwareDistribution\Download\6680cd1bf1d3cc46b2fad14acb806b1d\update\update.exe (version 6.2.29.0)
    0.641: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
    0.641: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.641: Hotfix started with following command line: -q /Z -ER /ParentInfoBig Smileb1c7a2a11aa8348a62ff7262d10ea00
    6.594: InstallInfCatalogFile: Installing c:\windows\softwaredistribution\download\6680cd1bf1d3cc46b2fad14acb806b1d\update\WGA.cat as _000000_.cat...
    6.610: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\_000000_.cat
    6.719: InstallInfCatalogFile: Installation succeeded.
    6.782: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with error 0x2
    6.782: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with error 0x2
    6.782: DoInstallation: CleanPFR failed: 0x2
    6.844: SetProductTypes: InfProductBuildType=BuildType.IP
    6.860: SetAltOsLoaderPath: No section uses DirId 65701; done.
    7.032: DoInstallation: FetchSourceURL for c:\windows\softwaredistribution\download\6680cd1bf1d3cc46b2fad14acb806b1d\update\update.inf failed
    7.032: CreateUninstall = 0,Directory = C:\windows\$NtUninstallWGA$
    7.032: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
    7.032: BuildCabinetManifest: update.url absent
    7.047: Starting AnalyzeComponents
    7.047: AnalyzePhaseZero used 0 ticks
    7.047: No c:\windows\INF\updtblk.inf file.
    7.047: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
    7.047: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
    23.641: C:\windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem6.CAT trusts inf c:\windows\inf\oem6.inf of device HID\VID_045E&PID_0048&MI_00\7&1EEA1945&0&0000
    24.172: C:\windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem6.CAT trusts inf c:\windows\inf\oem6.inf of device HID\VID_045E&PID_0048&MI_00\8&112E3389&0&0000
    24.641: C:\windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem10.CAT trusts inf c:\windows\inf\oem10.inf of device HID\VID_045E&PID_0048&MI_01&COL01\7&BB9FD07&0&0000
    25.125: C:\windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem9.CAT trusts inf c:\windows\inf\oem9.inf of device HID\VID_045E&PID_0048&MI_01&COL01\8&3505714B&0&0000
    25.485: C:\windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem10.CAT trusts inf c:\windows\inf\oem10.inf of device HID\VID_045E&PID_0048&MI_01&COL02\7&BB9FD07&0&0001
    25.844: C:\windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem9.CAT trusts inf c:\windows\inf\oem9.inf of device HID\VID_045E&PID_0048&MI_01&COL02\8&3505714B&0&0001
    45.453: Failed to query DriverPath of ROOT\LEGACY_AFD\0000 0x2
    45.469: Failed to query DriverPath of ROOT\LEGACY_BEEP\0000 0x2
    45.469: Failed to query DriverPath of ROOT\LEGACY_DMBOOT\0000 0x2
    45.485: Failed to query DriverPath of ROOT\LEGACY_DMLOAD\0000 0x2
    45.485: Failed to query DriverPath of ROOT\LEGACY_EMU10K1\0000 0x2
    45.485: Failed to query DriverPath of ROOT\LEGACY_FALLBACK\0000 0x2
    45.485: Failed to query DriverPath of ROOT\LEGACY_FIPS\0000 0x2
    45.500: Failed to query DriverPath of ROOT\LEGACY_FSKS\0000 0x2
    45.500: Failed to query DriverPath of ROOT\LEGACY_GPC\0000 0x2
    45.500: Failed to query DriverPath of ROOT\LEGACY_I2OMGMT\0000 0x2
    45.500: Failed to query DriverPath of ROOT\LEGACY_IPSEC\0000 0x2
    45.516: Failed to query DriverPath of ROOT\LEGACY_K56\0000 0x2
    45.516: Failed to query DriverPath of ROOT\LEGACY_KSECDD\0000 0x2
    45.532: Failed to query DriverPath of ROOT\LEGACY_MMC_2K\0000 0x2
    45.532: Failed to query DriverPath of ROOT\LEGACY_MNMDD\0000 0x2
    45.578: Failed to query DriverPath of ROOT\LEGACY_MOUNTMGR\0000 0x2
    45.594: Failed to query DriverPath of ROOT\LEGACY_NDIS\0000 0x2
    45.594: Failed to query DriverPath of ROOT\LEGACY_NDISTAPI\0000 0x2
    45.594: Failed to query DriverPath of ROOT\LEGACY_NDISUIO\0000 0x2
    45.594: Failed to query DriverPath of ROOT\LEGACY_NDPROXY\0000 0x2
    45.594: Failed to query DriverPath of ROOT\LEGACY_NETBT\0000 0x2
    45.610: Failed to query DriverPath of ROOT\LEGACY_NULL\0000 0x2
    45.610: Failed to query DriverPath of ROOT\LEGACY_PARTMGR\0000 0x2
    45.610: Failed to query DriverPath of ROOT\LEGACY_PARVDM\0000 0x2
    45.610: Failed to query DriverPath of ROOT\LEGACY_PFMODNT\0000 0x2
    45.625: Failed to query DriverPath of ROOT\LEGACY_RASACD\0000 0x2
    45.625: Failed to query DriverPath of ROOT\LEGACY_RDPCDD\0000 0x2
    45.625: Failed to query DriverPath of ROOT\LEGACY_SECDRV\0000 0x2
    45.641: Failed to query DriverPath of ROOT\LEGACY_SFMAN\0000 0x2
    45.641: Failed to query DriverPath of ROOT\LEGACY_SOFTFAX\0000 0x2
    45.641: Failed to query DriverPath of ROOT\LEGACY_SPEAKERPHONE\0000 0x2
    45.657: Failed to query DriverPath of ROOT\LEGACY_SYMEVENT\0000 0x2
    45.657: Failed to query DriverPath of ROOT\LEGACY_SYMTDI\0000 0x2
    45.657: Failed to query DriverPath of ROOT\LEGACY_TCPIP\0000 0x2
    45.657: Failed to query DriverPath of ROOT\LEGACY_TEEFER\0000 0x2
    45.672: Failed to query DriverPath of ROOT\LEGACY_TONES\0000 0x2
    45.672: Failed to query DriverPath of ROOT\LEGACY_V124\0000 0x2
    45.688: Failed to query DriverPath of ROOT\LEGACY_VGASAVE\0000 0x2
    45.688: Failed to query DriverPath of ROOT\LEGACY_VOLSNAP\0000 0x2
    45.688: Failed to query DriverPath of ROOT\LEGACY_WANARP\0000 0x2
    45.688: Failed to query DriverPath of ROOT\LEGACY_WS2IFSL\0000 0x2
    47.907: SetupVerifyInfFile failed with error 0x490 for oem38.inf of device ROOT\PCOUFFIN\0000
    56.422: C:\windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem9.CAT trusts inf c:\windows\inf\oem9.inf of device USB\VID_045E&PID_0048&MI_00\6&8EA6036&0&0000
    56.985: C:\windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem9.CAT trusts inf c:\windows\inf\oem9.inf of device USB\VID_045E&PID_0048&MI_00\7&1BE71D93&0&0000
    57.532: C:\windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem9.CAT trusts inf c:\windows\inf\oem9.inf of device USB\VID_045E&PID_0048&MI_01\6&8EA6036&0&0001
    58.094: C:\windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem9.CAT trusts inf c:\windows\inf\oem9.inf of device USB\VID_045E&PID_0048&MI_01\7&1BE71D93&0&0001
    59.063: C:\windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem19.CAT trusts inf c:\windows\inf\oem19.inf of device USB\VID_046D&PID_08B0\01402100A5000000
    64.016: SetupVerifyInfFile failed with error 0x490 for oem3.inf of device USB\VID_0830&PID_0080\00315961
    65.016: OEM file scan used 57969 ticks
    65.063: AnalyzePhaseOne: used 58016 ticks
    65.063: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    65.063: AnalyzeComponents: Hotpatching is disabled.
    65.063: AnalyzePhaseTwo used 0 ticks
    65.063: AnalyzePhaseThree used 0 ticks
    65.063: AnalyzePhaseFive used 0 ticks
    65.063: AnalyzePhaseSix used 0 ticks
    65.063: AnalyzeComponents used 58016 ticks
    65.063: Downloading 0 files
    65.063: bPatchMode = FALSE
    65.063: Inventory complete: ReturnStatus=0, 58031 ticks
    65.094: Num Ticks for invent : 58062
    65.110: Allocation size of drive C: is 4096 bytes, free space = 90825445376 bytes
    65.110: Drive C: free 86617MB req: 5MB w/uninstall 0MB
    65.110: CabinetBuild complete
    65.110: Num Ticks for Cabinet build : 16
    65.110: DynamicStrings section not defined or empty.
    65.110: FileInUse:: Detection disabled.
    66.157: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
    73.610: Copied file:  C:\windows\system32\spmsg.dll
    73.813: PFE2: Not avoiding Per File Exceptions.
    73.922: GetCatVersion:  Failed to retrieve version information from C:\windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\WGA.cat with error 0x80092004
    73.938: GetCatVersion:  Failed to retrieve version information from C:\windows\WGA.cat with error 0x80092004
    74.422: Copied file:  C:\windows\system32\LegitCheckControl.dll
    75.047: Copied file:  C:\windows\system32\LegitCheckControl.dll
    75.235: DoInstallation: Installing assemblies with source root path: c:\windows\softwaredistribution\download\6680cd1bf1d3cc46b2fad14acb806b1d\
    75.235: Num Ticks for Copying files : 10125
    75.250: Num Ticks for Reg update and deleting 0 size files : 15   
    75.250: Starting process:  C:\windows\system32\spupdsvc.exe /install "Enables Installer to complete its scheduled post-reboot tasks"
    76.282:  Return Code = 0
    76.282: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is empty; nothing to do.
    76.282: Starting process:  C:\windows\system32\spupdsvc.exe /delete
    76.313:  Return Code = 0
    76.375: CleanupTrustedInfFile: GetFileAttributes for C:\windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem55.cat failed: 0x2
    76.375: RebootNecessary = 0,WizardInput = 1 , DontReboot = 1, ForceRestart = 0
    Friday, April 20, 2007 2:28 AM
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    Hi JohninMemphis,

     

    We need to collect a bit more information. What we want to do is add a Registry Entry that when you try to install WGA Notification, a log file will be created with more specific details of the install:

     

    Windows Registry Editor Version 5.00

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Genuine Advantage]

    "WGATray"=dword:00000001

    "WGAWizard"=dword:00000001

    "WGALogon"=dword:00000001

     

    Please copy the above Bold text, open Notepad and paste into the file.

    Save the file to your desktop with the name NotifierLog.reg

    Once the NotifierLog.reg file is sitting on your desktop, double click it.

    You will get a dialog box that asks "Are you sure you want to add the information to the registry?" click Yes.

    Now try to install WGA Notification (http://go.microsoft.com/fwlink/?linkid=69498 is the location for the most recent version)

    Once the install stops, Click the 'Start' button, click 'Search' and search for the file name "WgaWizard.txt"

    Open the file, copy the text and paste it into this thread.

     

    Thank you very much for helping us resolve you issue.

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

     

     

    Saturday, April 21, 2007 1:02 AM
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    Thank you for the reply. I followed the instructions above. However, when I did the search for "WgaWizard.txt" I only found one empty file in the folder c:\Documents and Settings\George\Local Settings\Temp. Ideas?
    Saturday, April 21, 2007 3:19 AM
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    I have the same problem. I followed the instructions above. Only no "WgaWizard.txt" was found :-(

     

    Waiting for new instructions and thankfull for all the help,

    Grtz

    Sunday, April 22, 2007 7:29 PM
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    Guys, I think it's supposed to be wganotify.txt in the Windows folder.
    Sunday, April 22, 2007 10:17 PM
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    I fixed mine by doing a repair install of Windows XP.
    Monday, April 23, 2007 2:33 AM
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    The file wganotify.txt doesn't exist in the windows folder. I think it was meant to be wganotify.log. There I was able to find an error code why the installation was cancelled.

     

    I also went to the windows update website, but because the installation was cancelled and not failed, I didn't found an error code there.

     

    But I discovered the solution to my problem :-)

     

    Open regedit.

    Navigate to: HKEY_LOAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\WinLogon\Notify\WgaLogon

     

    Right click on the folder symbol WgaLogon, and select "Permissions..."

    There I saw that no user had any rights on that folder what so ever (read nor write), so I gave the administrator all rights.

    After that the installation of the KB905474 update continued until the end :-)

     

    I still have one question though.

    What was the meaning of the instrutions posted by Darin Smith MS?

    I followed his instructions, but didn't found a file named WgaWizard.txt.

    The wganotify.log file also exists without the instructions.

     

    Grtz,

    Ciscokid

    Saturday, April 28, 2007 8:28 AM