Connection problem from clients to WHS (HP MediaSmart)

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  garybech said:

  About the time HP suggested that I should install the PC Connect add-in I have had what appears to be a very slow connection between the console and the WHS.  On occassion I even have trouble connection at all from the client.
  
  I have read extensively and I have seen a couple of suggestions to check or recreate my IUSR_<servername> account, but I can't find the detail how to do this with WHS.
  
  Any help with the IUSR or the failures reported below appreciated.
  
  Here is the results of the WHS connector Troubleshooter run in the Advanced mode that failed:
  
  Check Tcp 1138...
  
  Local: 192.168.0.109:1032
  Remote: 192.168.0.144:1138
  Status: Established
  
  Check Tcp 8912...
  
  Check Tcp 55000...
  
  Check Tcp 56000...
  
  Check no Tcp 88 connection...
  
  No connection to server port 88
  
  Check EnrollId 55000 - id.xml...
  
  C30 response is not same as .NET response
  Check EnrollId 55000 by IP - id.xml...
  
  C30 response is not same as .NET response
  Check EnrollId 55000 - hint.aspx...
  
  C30 response is not same as .NET response
  Check EnrollId 55000 by IP - hint.aspx...
  
  C30 response is not same as .NET response
  Check EnrollId 55000 - id.aspx...
  
  C30 response is not same as .NET response
  Check EnrollId 55000 by IP - id.aspx...
  
  C30 response is not same as .NET response
  Check Enroll 56000 - id.xml...
  
  The remote server returned an error: (401) Unauthorized.
  Check EnrollId 56000 - id.xml...
  
  C30 response is not same as .NET response
  Internet Options...
  
  Automatically detect settings: False
  Proxy enabled: False
  Bypass for local address: False
  Bypass server(s):
  Proxy server(s):
  
  WinHttp proxy test...
  
  Bypass server(s):
  Proxy server(s):
  
  Partner manager simulator...
  
  PMSimulator returns: 13
  Output of PMSimulator:
  
  Using Msxml2.ServerXMLHTTP.6.0
  
   URL: http://HPSERVER:55000/EnrollId/Id.aspx
  
  HTTP STATUS=200
  
  HTTP STATUS:OK
  
  server responded with 2828 bytes
  
  <?xml version="1.0" encoding="utf-8"?><ServerId>
  
  <Id>{EFDA561D-BE0B-41CB-87C9-BF88616623F3}</Id>
  
  <Admin>HPSERVER\Administrator</Admin>
  
  <OobeStatus>0</OobeStatus>
  
  <OobeInProgressStatus>0</OobeInProgressStatus>
  
  <Path>C:\Program Files\Windows Home Server\</Path>
  
  <Version>6.0.1800.0</Version>
  
  <Error></Error>
  
  <Master>-----BEGIN CERTIFICATE-----
  
  
  MIICzgIBAzCCAooGCSqGSIb3DQEHAaCCAnsEggJ3MIICczCCAm8GCSqGSIb3DQEH
  BqCCAmAwggJcAgEAMIICVQYJKoZIhvcNAQcBMBwGCiqGSIb3DQEMAQYwDgQI/lJS
  KCDt+kQCAgfQgIICKAsN7A/X9mXT5rmLAK4Zcv8rS7DnokOBxRuTzc/052VTM1Tg
  twkMJOGSaPTeBnrPjUrnb8FdBeYwnrgsYm937C5D/69jS9gAv1fvL2SSz1PDcd51
  9wF8Y8zRZ3/OYFSGRsowKZ4XoxR5L3aH8hJZDec4sxGPDgXkqu87nOkUSOqSOCvU
  vAmOo1E2U3knjyfjLZwmjayYFoT9rgpqnOSU7qUl+ORHyn7N1hNlwVReD8vC0kDo
  dpe/doNh1T4qB2QNepYB7gLKR82nZ0jaOdO36ehDmgkFU6WcJHLyJhjyh5JUS917
  QkA6MKqUo122Mj1JKnF9Y+LNUdfGOTAc3BuxyyeAslQ6w5QD4mozvyQgk56P97mx
  wYLMZtaze6Mr6uXAzsMwlgpcW8d629uAgerN5LqDa+O/AZiBOxWnqZGY3o0w1fMo
  a0Y6GqOMt4RQzxJocjWCiYaOou3Go3BVl1Ei0qByO5v2grm7t6jP3bB5Bbhln8+d
  T1L+hjSNxImRPL4kQxj0eukBEH7sov2EZk7ebRQciwANLzO4Mh7+iWsfl5H5zsjk
  /7cs+ZQ3r5/aYV48reOtUK+FcDGYkAlajxhbseM+D9v3bu+utG/gHAvWmOZIzRAK
  Stph8OEy/zpU71PC4ho/13i4rBRYiG3A4KitAQr25dUXVXUQQZEs47erM9J3q4+9
  Ic54+PuU1+D36p+apVuj2oXAhmiPsnS3t1/McBA29EcP/5j+RTA7MB8wBwYFKw4D
  AhoEFMXfNJn24F6AzBgobIJbE6IX4fnJBBS9NWySuGMwziy6DwKzBq8M5CuY+gIC
  
  
  B9A=
  
  
  -----END CERTIFICATE-----
  
  
  </Master>
  
  </ServerId>
  
   URL: https://HPSERVER:56000/Enroll/Enroll.aspx
  
  HTTP STATUS=401
  
  HTTP STATUS:Unauthorized
  
  server responded with 3078 bytes
  
  
  

  
  
  It's possible your server is running on virtual memory.  The stock RAM in the HP MSS is only 512 MB (which has been a problem for other users).  You could try logging into the server desktop (which is unsupported), then open Task Manager and see what it shows in terms of available RAM.

  Tuesday, December 9, 2008 2:59 AM

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  kariay21,
  
  Thanks for the suggestion on upgrading the RAM, which I did.  The additional RAM definately improved the response once I get the console up.
  
  To all,
  
  However I am still receiving multiple hard failures per the Connector Troubleshooter that I think need to be addressed.
  
  1. for test 4.6 through 4.11 they fail with the response of : "C30 response is not same as .NET response"
        What do I need to do to fix this problem?
  
  2.  for test 4.12 Check Enroll 56000 - id.xml it fails with the response: "The remote server returned an error: (401) Unauthorized."    How do I fix this?
  
  3.  for test 4.16 Partner manager simulator it fails with the response: that basically says it is getting an "unauthorized" response from the Enroll.aspx page.
  
  Any help appreciated.
  
  gb
  

  Tuesday, December 9, 2008 10:43 PM