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  • Question

  • I activated my windows vista premium update but I have this error message popping up.

     

    Please can somebody help me

    Monday, May 14, 2007 7:10 PM

Answers

  • Because this forum is dedicated to validation issues, you’ll need to contact outside support for the expertise necessary to troubleshoot your activation issue.  You can do so by posting or searching in the Vista pubic newsgroups, found here: http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx or by following this link to Product Support Services.  Microsoft has a 90 day free support period that starts on the day you first acquire Vista. 

    If you bought your computer pre-installed with Vista either from a computer store or an original equipment manufacturer (OEM) like Dell or Gateway, you’ll need to contact them for support.  Thank you!

    Wednesday, May 23, 2007 8:18 PM

All replies

  •  

    Please post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) with any new question. 

     

    Please also post the error code you get (if any) when you validate by clicking "Validate Windows" here: www.microsoft.com/genuine
    The error code will be gray and in brackets at the end of them message on the page that says validation failed.  (It'll look something like this:  [0xC004C000]).

     

    Thank you!

    Tuesday, May 15, 2007 2:50 AM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-W92H3-F6T3B-YGVV9
    Windows Product Key Hash: BOEscGQKhAQUkgToxHcRNX3dCzI=
    Windows Product ID: 89578-OEM-7318054-95490
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 195b1648-a32f-4f1a-8090-2ddf0f62c985
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041013_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>195b1648-a32f-4f1a-8090-2ddf0f62c985</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-YGVV9</PKey><PID>89578-OEM-7318054-95490</PID><PIDType>3</PIDType><SID>S-1-5-21-2840829717-3729673901-4191147944</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5630     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.90</Version><SMBIOSVersion major="2" minor="31"/><Date>20060920000000.000000+000</Date></BIOS><HWID>B8263207018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Acer Inc.</name><model>AcerSystem</model></SBID><OEM/></MachineData>   <Software><Office><Result>102</Result><Products><Product GUID="{9211040C-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>A6437EDDF8275DA</Val><Hash>qHXUzNtkg6wLbk10KiWQqUA9qBM=</Hash><Pid>54514-801-1926854-17860</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Still not working any sugestion..

     

    please

    Sunday, May 20, 2007 9:54 PM
  • Can you tell me what error code you get when you click "Validate Windows" here: www.microsoft.com/genuine
    The error code will be gray and in brackets at the end of them message on the page that says validation failed.  (It'll look something like this:  [0xC004C000]).

     

    Thanks!

    Tuesday, May 22, 2007 6:22 PM
  • MY WINDOWS VISTA VERSION IS ON AN ACTIVATED STATUS AND WHEN I CLICK ON WWW.MICRSOFT.COM/GENUINE IT SAYS THAT MY VERSION OF WINDOWS IS GENUINE. BUT WHEN WINDOWS STARTS, BEFORE I SIGN IN ,A MESSAGE POP UP :

     

     

     

    ACTIVATION WAS SUCCESSFUL

     

    ACTIVATION HELPS VERIFY THAT YOUR COPY OF WINDOWS IS GENUINE. WITH A GENUINE COPY OF WINDOWS VISTA . . . BLAH, BLAH, BLAH

     

     

     

    FOLLOWED BY AN ERROR MESSAGE  :

     

     

     

     LICENSING ERROR

     

    YOU CAN NOT LOG ON BECAUSE YOU HAVE NOT ACTIVATED YOUR COPY OF WINDOWS.

     

    PLEASE ACTIVATE YOUR COPY AND TRY AGAIN.

     

    ERROR INFORMATION:

    CODE: 0xC004F012

    DESCRIPTION: THE SOFTWARE LICENSING SERVICE REPORTED THAT THE CALL HAS FAILED BECAUSE THE VALUE FOR THE INPUT KEY WAS NOT FOUND.

     

    MY COMPUTER HASN T BEEN WORKING FOR ALMOST A MONTH PLEASE HELP ME. 

    Wednesday, May 23, 2007 3:20 PM
  • Because this forum is dedicated to validation issues, you’ll need to contact outside support for the expertise necessary to troubleshoot your activation issue.  You can do so by posting or searching in the Vista pubic newsgroups, found here: http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx or by following this link to Product Support Services.  Microsoft has a 90 day free support period that starts on the day you first acquire Vista. 

    If you bought your computer pre-installed with Vista either from a computer store or an original equipment manufacturer (OEM) like Dell or Gateway, you’ll need to contact them for support.  Thank you!

    Wednesday, May 23, 2007 8:18 PM