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please help having Genuine RRS feed

  • Question

  • http://www.microsoft.com/genuine/ i tried si many times its not working i t always get me to the begining when ever i try i dont know what to do please help




    Forum: Windows XP Genuine Advantage Validation Issues (Windows XP)
    Posted: : Thursday, September 20, 2007 9:34 PM
    Post Subject: : Please Run MGA Diagnostic Before Posting
     Stephen Holm wrote:

    Valued Customers,

     

    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Windows.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Sunday, June 22, 2008 10:49 AM

Answers

  • asma"a,

     

    Some users, when they try to bring up the Product Activation window, the window either doesn't come up, comes up but displays a Fault Error,  comes up but the window is blank or they can't get to a point to bring up the window due to the Looping bug. 

     

    If you are experiencing any of these issues, please see this post for a possible fix for your issue: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1322791&SiteID=25

     

    We ask users of Microsoft Windows XP to run the diagnostic tool to capture a more detailed shot of the "health"

    of your computer and it will also give us an indication of how to proceed.  Please repost

    any information including the actual error message and at what point you receive the error message if need be.

     

    To activate by phone, please contact Microsoft

    http://support.microsoft.com/kb/326851/en-us

     

     

    Lori MS

    Tuesday, June 24, 2008 4:03 PM

All replies

  • asma"a,

     

    Some users, when they try to bring up the Product Activation window, the window either doesn't come up, comes up but displays a Fault Error,  comes up but the window is blank or they can't get to a point to bring up the window due to the Looping bug. 

     

    If you are experiencing any of these issues, please see this post for a possible fix for your issue: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1322791&SiteID=25

     

    We ask users of Microsoft Windows XP to run the diagnostic tool to capture a more detailed shot of the "health"

    of your computer and it will also give us an indication of how to proceed.  Please repost

    any information including the actual error message and at what point you receive the error message if need be.

     

    To activate by phone, please contact Microsoft

    http://support.microsoft.com/kb/326851/en-us

     

     

    Lori MS

    Tuesday, June 24, 2008 4:03 PM
  • Please see below, after having this copy of Microsoft Office installed on my laptop for a number of years i am being told it is not genuine, as you can see this is not the case, how do i solve this issue?
    Please respond to x4cdc@hotmail.com
    Chantal

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GRK22-QCB49-VMYXD
    Windows Product Key Hash: 0xOxxY1GY66/5T/tTuwYoTOKtSI=
    Windows Product ID: 55274-OEM-2244126-58677
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {B82310B7-7EDF-40EC-AC9E-9C0F4269AD91}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B82310B7-7EDF-40EC-AC9E-9C0F4269AD91}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VMYXD</PKey><PID>55274-OEM-2244126-58677</PID><PIDType>3</PIDType><SID>S-1-5-21-796845957-1078145449-1708537768</SID><SYSTEM><Manufacturer>Compaq </Manufacturer><Model>Evo N610c DD502A                    </Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>68P4F v2.49 F.14</Version><SMBIOSVersion major="2" minor="3"/><Date>20030524000000.000000+000</Date></BIOS><HWID>91EF3007018400C2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57088</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 87CC:Compaq Computer Corporation|169F9:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Sunday, November 1, 2009 10:31 PM
  • Hello x4cdc,

    Please repost in the Office section of this forum:  http://social.microsoft.com/Forums/en-US/genuineoffice/threads
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, November 1, 2009 10:59 PM