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  • Question

  • I have no idea where to post this so I'll start here.

    My computer reboots itself about about once a week, when it restarts I get the message that an unspecified error has occurred.

    Recently my saved logins have started to disappear. I know this because I'm being asked to input my login and password on sites that I have not been asked to in a while.

    I ran a complete virus check (twice) using Windows Live OneCare, the first time it claimed to have found a number of things that it corrected, the second time nothing.

    Am I infected or part of a botnet?

    Thanks
    Sam
    Wednesday, May 6, 2009 8:57 AM

Answers

  • The "unspecified error" points to a driver, even if it is the same day each week. There may be a program that is checking for updates  or similar at that time.

    OneCare does clean out the Temporary Internet Files periodically, so it may be blowing away your cookies at that point. You may want to reset IE, flush all cookies and temporary Internet Files manually, and see how long the cookies remain active.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    • Marked as answer by sam-mary Thursday, May 7, 2009 5:54 PM
    Thursday, May 7, 2009 12:02 PM
    Moderator
  • It is unlikely that the PC is infected. It is more likely a misbehaving driver. If you suspect undetected malware, contact OneCare support. For assitance in determining why the PC is rebooting randomly, contact the PC manufacturer support or try the Microsoft Public newsgroups for your operating system.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    Microsoft Public newsgroups here: http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, May 6, 2009 12:54 PM
    Moderator

All replies

  • It is unlikely that the PC is infected. It is more likely a misbehaving driver. If you suspect undetected malware, contact OneCare support. For assitance in determining why the PC is rebooting randomly, contact the PC manufacturer support or try the Microsoft Public newsgroups for your operating system.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    Microsoft Public newsgroups here: http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, May 6, 2009 12:54 PM
    Moderator
  • I forgot to address the login issue. that usually means that the cookies for your saved logins have expired or have been deleted.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, May 6, 2009 12:55 PM
    Moderator
  • Stephen,
    thanks for the quick response.

    I thought about the driver as being the problem but my concern is that the reboots generally occur on the same day, not every week just on the same day and I have no scheduled tasks running on that day that are different than other days.

    As for the cookies timing out, thought about that too but too many of the saved login/passowrd combinations expired at the same time.

    Take care
    Sam
    Thursday, May 7, 2009 9:58 AM
  • The "unspecified error" points to a driver, even if it is the same day each week. There may be a program that is checking for updates  or similar at that time.

    OneCare does clean out the Temporary Internet Files periodically, so it may be blowing away your cookies at that point. You may want to reset IE, flush all cookies and temporary Internet Files manually, and see how long the cookies remain active.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    • Marked as answer by sam-mary Thursday, May 7, 2009 5:54 PM
    Thursday, May 7, 2009 12:02 PM
    Moderator