Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
wga problem RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I have a silver star/balloon icon in my tray that keeps saying not genuine. However, when i go to validate thru ms it validates me, my computer downloaded and installed updates yesterday and today, i have never had a problem before.  Have XP home.  Want to get rid of this nuisance balloon icon.  When I re-boot my computer it tells me I am not genuine.  I have a Dell Demension, purchased directly from Dell, so know all is genuine.  Can you help please.  Can I post my Diagostic Data here for you to see?  I am new at this and not sure.

    Thank you.

    Friday, June 16, 2006 11:35 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Please follow this simple troubleshooting procedure:

    1. Download and install the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=56062

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Saturday, June 17, 2006 6:01 PM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Please download and install:

     http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/windowsxp-kb905474-enu-x86_4bafa8793e8cdcaf4ba4ffc494df32d496154544.exe

    Then re-boot Windows. Does this solve your problem?

    Saturday, June 17, 2006 2:52 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    No it did not.  I made a system restore point before downloading the link you gave me.  I downloaded the above link, my system re-booted, and I got a fatal error message.  So I manually turned off computer and waited a few minutes, came back up in safe mode and still got fatal message.  So re-booted again in safe and did a system restore.  Computer now working fine again, still have silver balloon that says I am not legal.  Since my computer seems to be downloading the updates fine should I just ignore this until MS has the chance to fix with a patch?
    Saturday, June 17, 2006 5:19 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Please follow this simple troubleshooting procedure:

    1. Download and install the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=56062

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Saturday, June 17, 2006 6:01 PM
    Moderator