Answered by:
"Not Genuine" Message on MS-Office Products - ReRouted from Office Forum

Question
-
I'm re-posting this in accordance with the instructions (italics) below, even though the message is telling me that it's Office, not Vista, that's not genuine:
Please repost your Vista issue in the correct section of the forum: http://social.microsoft.com/Forums/en-US/genuinevista/threads
Darin Smith the Microsoft moderator of the forum is on vacation, so if Noel Paton (a volunteer helper like me) is not familiar enough to help you with this KMS server issue (I know I'm not as conversant with it as I'd like to be), then I would recommend that you post a question in the TechNet forum for KMS servers:
http://social.technet.microsoft.com/Forums/en-US/itprovistaactivation/threads
****** Original post from this morning follows **************
Okay.... below is the "windows" page from running the tool.
I am the administrator for a church that has Open Licensing, and have correctly entered the license key downloaded from the license center on each of our PCs.
After a reboot, each of the PCs gives the "not genuine" message. When I use regedit to delete the product ID and digital product ID, I enter the new key again.
When this happens, the old key has been recovered from somewhere.
SO.... What next? Below, please find the info from the tool.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-CR6FJ
Windows Product Key Hash: TMW2h/Vu2H8mDne8GPh2HiSLApM=
Windows Product ID: 55041-026-8583092-71380
Windows Product ID Type: 7
Windows License Type: Volume KMS Server
Windows OS version: 6.0.6002.2.00010100.2.0.006
ID: {358DF888-E0AA-4591-B700-180CF7C4F97E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100608-0458
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
Microsoft Office SharePoint Designer 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{358DF888-E0AA-4591-B700-180CF7C4F97E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-026-8583092-71380</PID><PIDType>7</PIDType><SID>S-1-5-21-807950828-3334563871-3513256600</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire T180</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B3</Version><SMBIOSVersion major="2" minor="3"/><Date>20070207000000.000000+000</Date></BIOS><HWID>77333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7E37F0003FBD504</Val><Hash>yC49WBbKcmtNJmAxmEBCyrLLeWs=</Hash><Pid>73931-642-8729144-57355</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0017-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><Val>3F34C98AD9F1586</Val><Hash>Wesg2AIIlQ2zwYDFMK3CYSueGkE=</Hash><Pid>89394-707-7588374-63518</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="17" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Business edition
Description: Windows Operating System - Vista, VOLUME_KMS channel
Activation ID: 212a64dc-43b1-4d3d-a30c-2fc69d2095c6
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00142-026-858309-03-1033-6000.0000-3462007
Installation ID: 011660173741638010325396882582177114682543011281789416
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: CR6FJ
License Status: Licensed
Key Management Service is enabled on this machine
Current count: 0
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 0
Failed requests received: 0
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 0
Requests with License Status Initial grace period: 0
Requests with License Status License expired or Hardware out of tolerance: 0
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 0
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: NAAAAAIAAwABAAEAAQABAAAAAgABAAEAJJQ48YzmFSReRmoqkgDGEUDC8vSAtMpmrFZePQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SSDT PTLTD POWERNOW
SLIC ACRSYS ACRPRDCT
---------------------------------------------------------------------------------------------------------
Hello joe jacoby,
Please repost your Vista issue in the correct section of the forum: http://social.microsoft.com/Forums/en-US/genuinevista/threads
Darin Smith the Microsoft moderator of the forum is on vacation, so if Noel Paton (a volunteer helper like me) is not familiar enough to help you with this KMS server issue (I know I'm not as conversant with it as I'd like to be), then I would recommend that you post a question in the TechNet forum for KMS servers:
http://social.technet.microsoft.com/Forums/en-US/itprovistaactivation/threads
- Edited by joe jacoby Tuesday, September 21, 2010 1:25 PM
Monday, September 20, 2010 5:12 PM
Answers
-
"joe jacoby" wrote in message news:20a8ce25-2064-4ff4-99f9-ceb3f3595355...
Okay, I'm attaching a new MGADiag report from my own failing machine.
Yesterday, I re-activated Vista using the MAK key for my account. That appeared to work just fine. I then opened MS-Word, and got another error ("not genuine,") so I went back and ran regedit to delete the ProductID and Digital ProductID, then re-entered the (new) license key for Office. As has happened before, the old key value had been restored from somewhere. I was, by the way, signed on as Administrator.
So..... I log on this morning, and although I didn't receive the "not genuine" message from Vista, and did not receive the message from Word when I opened it, I did receive a "not genuine" message from Outlook (and I'm down to 1 day on that).
I have a couple of immediate questions.
First, I keep getting asked to re-route this - but how do I do that? Sorry, I'm new here.
Second, when Outlook times out all the way tomorrow, what happens?
Third, is there a hotline I can call to work through this issue? Again - new here, previous administrator's gone, I'm holding the bag now.
Below - the MGADiag from this morning.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-F4G92
Windows Product Key Hash: PK7+5mck6lLZp/C495Qvth5aVrE=
Windows Product ID: 55041-036-6779391-71481
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.0.6002.2.00010100.2.0.006
MAK Licenses do not require a KMS server - they activate direct from MS.We need a report from a failing system using the KMS Server.I can see no reason for the problem with Outlook, unless your registry fiddling has corrupted the license in some way.You'd be best to uninstall Office completely, reboot twice, then reinstall it from scratch.It's frequently easier (and less of a problem for those of us using the NNTP Bridge in these forums) to simply create a new thread in the new forum, than to try and move an existing thread - you can always post a reference back to the original thread.I see that David has already suggested that you see if you have a support contract..."You may have some luck using the TechNet forums as Dan suggested, but I would check if you have a support contract for the KMS server (it's likely that you do) and go that route if possible." That way you get direct one-one support from people who really do know what they are talking about.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by David. FModerator Thursday, September 23, 2010 8:29 PM
- Marked as answer by Darin Smith MS Wednesday, October 13, 2010 7:24 PM
Wednesday, September 22, 2010 2:45 PMModerator
All replies
-
"joe jacoby" wrote in message news:35014804-d2da-4186-bc4a-1b83da858fc1@communitybridge.codeplex .com...
I'm re-posting this in accordance with the instructions (italics) below, even though the message is telling me that it's Office, not Vista, that's not genuine:
Please repost your Vista issue in the correct section of the forum: http://social.microsoft.com/Forums/en-US/ge nuinevista/threads
Darin Smith the Microsoft moderator of the forum is on vacation, so if Noel Paton (a volunteer helper like me) is not familiar enough to help you with this KMS server issue (I know I'm not as conversant with it as I'd like to be), then I would recommend that you post a question in the TechNet forum for KMS servers:
http://social.technet.microsoft.com/Forums/en-US/itprovista activation/threads
****** Original post from this morning follows **************
Okay.... below is the "windows" page from running the tool.
I am the administrator for a church that has Open Licensing, and have correctly entered the license key downloaded from the license center on each of our PCs.
After a reboot, each of the PCs gives the "not genuine" message. When I use regedit to delete the product ID and digital product ID, I enter the new key again.
When this happens, the old key has been recovered from somewhere.
SO.... What next? Below, please find the info from the tool.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-CR6FJ
Windows Product Key Hash: TMW2h/Vu2H8mDne8GPh2HiSLApM=
Windows Product ID: 55041-026-8583092-71380
Windows Product ID Type: 7
Windows License Type: Volume KMS Server
Windows OS version: 6.0.6002.2.00010100.2.0.006
ID: {358DF888-E0AA-4591-B700-180CF7C4F97E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100608-0458
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
Microsoft Office SharePoint Designer 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-8 0040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1F F3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{358DF888-E0AA-4591 -B700-180CF7C4F97E}</UGUID><Version>1.9.0027.0</Version> ;<OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32& lt;/Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey> ;<PID>55041-026-8583092-71380</PID><PIDType>7</PIDTy pe><SID>S-1-5-21-807950828-3334563871-3513256600</SID>< SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspir e T180</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B3</Version><SMBIOSVe rsion major="2" minor="3"/><Date>20070207000000.000000+000</Date></BI OS><HWID>77333507018400F6</HWID><UserLCID>0409<SystemLCID>0409</SystemLCID><TimeZone>Centr al Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID>& lt;stat>3</stat><msppid></msppid><name></na me><model></model></SBID><OEM><OEMID>ACR SYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM> ;<GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Office><Result>100</Result><Products> <Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100 </LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7E37F0003FBD504</ Val><Hash>yC49WBbKcmtNJmAxmEBCyrLLeWs=</Hash><Pid> 73931-642-8729144-57355</Pid><PidType>14</PidType></ Product><Product GUID="{90120000-0017-0000-0000-0000000FF1CE}"><LegitResult>100 </LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><Val>3F34C98AD9F1586</ Val><Hash>Wesg2AIIlQ2zwYDFMK3CYSueGkE=</Hash><Pid> 89394-707-7588374-63518</Pid><PidType>14</PidType></ Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="17" Version="12" Result="100"/></Applications></Office></Software>& lt;/GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Business edition
Description: Windows Operating System - Vista, VOLUME_KMS channel
Activation ID: 212a64dc-43b1-4d3d-a30c-2fc69d2095c6
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00142-026-858309-03-1033-6000.0000-3462007
Installation ID: 011660173741638010325396882582177114682543011281789416
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: CR6FJ
License Status: Licensed
Key Management Service is enabled on this machine
Current count: 0
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 0
Failed requests received: 0
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 0
Requests with License Status Initial grace period: 0
Requests with License Status License expired or Hardware out of tolerance: 0
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 0
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: NAAAAAIAAwABAAEAAQABAAAAAgABAAEAJJQ48YzmFSReRmoqkgDGEUDC8vSAtMpmrFZePQ= =
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SSDT PTLTD POWERNOW
SLIC ACRSYS ACRPRDCT
------------------------------------------------------- --------------------------------------------------
Hello joe jacoby,
Please repost your Vista issue in the correct section of the forum: http://social.microsoft.com/Forums/en-US/ge nuinevista/threads
Darin Smith the Microsoft moderator of the forum is on vacation, so if Noel Paton (a volunteer helper like me) is not familiar enough to help you with this KMS server issue (I know I'm not as conversant with it as I'd like to be), then I would recommend that you post a question in the TechNet forum for KMS servers:
http://social.technet.microsoft.com/Forums/en-US/itprovista activation/threads
Dan was correct in having this reposted here as it is a Vista KMS issue and not an Office one. Office looks to have activated and is normal.You are running volume licensed version of Vista which needs to be activated through a Key Management Server every 180 days. I am not totally conversant on this either but here is a snippet from one of the MS web sites:Key Management Service (KMS) key
<SCRIPT type=text/javascript> loadTOCNode(2, 'summary'); </SCRIPT> A Key Management Service (KMS) key can be used to enable KMS on a computer that is controlled by an organization's IT professional. Your organization can host KMS internally to automatically activate computers that are running Windows operating systems. To use KMS, you must have more than 25 computers that are connected together. Computers that used KMS for activation are required to reactivate by connecting to your organization's network at least every 180 days. Currently, KMS runs on a local computer that is running Microsoft Windows Server 2003, Windows Vista, Windows 7, or Windows Server 2008 - based operating system. A KMS key can be used to install six KMS host systems. But you can request more KMS host systems by using the Volume Activation Support Centers.From what I am seeing above it looks to me as if your KMS server is not running or the computers are not accessing this KMS server to activate. Sorry I can't help further but hopefully someone will be able to assist more.- Edited by LVTravel Tuesday, September 21, 2010 10:22 PM
Tuesday, September 21, 2010 1:30 AM -
Thanks, but when I try to follow your link "to the right forum" I get an error 500. And..... this one's already been re-routed on advice before. So.... can we stop thrashing here with re-routes and see if we can get to a technical solution? Please?
Since the re-route link doesn't work on my end, maybe you could kindly re-route it and I'll just search on myself to find where this went?
Thanks........
Oh - I don't have 25 computers in this environment.... there are 15.... so does what you said about KMS still make sense? Or no?
Tuesday, September 21, 2010 1:32 PM -
Where did you obtain your KMS license for the 15 computers? Until someone that is much more knowledgeable than I comes on here to assist maybe you can obtain assistance from that vendor.
What I posted was a quote from Microsoft's web sit in reference to the KMS license you have.
Tuesday, September 21, 2010 10:25 PM -
"joe jacoby" wrote in message news:c6f3ebab-39d7-4ca3-b1a6-c7f4f0289a57...
Thanks, but when I try to follow your link "to the right forum" I get an error 500. And..... this one's already been re-routed on advice before. So.... can we stop thrashing here with re-routes and see if we can get to a technical solution? Please?
Since the re-route link doesn't work on my end, maybe you could kindly re-route it and I'll just search on myself to find where this went?
Thanks........
Oh - I don't have 25 computers in this environment.... there are 15.... so does what you said about KMS still make sense? Or no?
There's no reason why the link shouldn't work - although there were problems with the LiveID service around the time that you would have been trying it, so that may be the problem.http://social.technet.microsoft.com/Forums/en-US/itprovistaactivation/threads works for me if I access it from the parent page...I really think you'd be better asking this question in that forum - none of the helpers here have any real experience in KMS licensing issues, and the forum Owner, Darin Smith, is currently unavailable.If you wish to continue here, then fine - no problem - but be aware that we're in what is for us uncharted territory.What we'd need first is an MGADiag report from one of the failing machines - and a list of the security software installed, such as AV, Firewall, etc on that machine. Since you say that all machines exhibit the same error - and the above report would seem to indicate that no actual requests for licenses have been received, it may be that the machines are no configured properly to access the server - so the relevant settings and domain details would also be required.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, September 22, 2010 9:50 AMModerator -
Okay, I'm attaching a new MGADiag report from my own failing machine.
Yesterday, I re-activated Vista using the MAK key for my account. That appeared to work just fine. I then opened MS-Word, and got another error ("not genuine,") so I went back and ran regedit to delete the ProductID and Digital ProductID, then re-entered the (new) license key for Office. As has happened before, the old key value had been restored from somewhere. I was, by the way, signed on as Administrator.
So..... I log on this morning, and although I didn't receive the "not genuine" message from Vista, and did not receive the message from Word when I opened it, I did receive a "not genuine" message from Outlook (and I'm down to 1 day on that).
I have a couple of immediate questions.
First, I keep getting asked to re-route this - but how do I do that? Sorry, I'm new here.
Second, when Outlook times out all the way tomorrow, what happens?
Third, is there a hotline I can call to work through this issue? Again - new here, previous administrator's gone, I'm holding the bag now.
Below - the MGADiag from this morning.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-F4G92
Windows Product Key Hash: PK7+5mck6lLZp/C495Qvth5aVrE=
Windows Product ID: 55041-036-6779391-71481
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.0.6002.2.00010100.2.0.006
ID: {358DF888-E0AA-4591-B700-180CF7C4F97E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100608-0458
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
Microsoft Office SharePoint Designer 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{358DF888-E0AA-4591-B700-180CF7C4F97E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-036-6779391-71481</PID><PIDType>6</PIDType><SID>S-1-5-21-807950828-3334563871-3513256600</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire T180</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B3</Version><SMBIOSVersion major="2" minor="3"/><Date>20070207000000.000000+000</Date></BIOS><HWID>77333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7E37F0003FBD504</Val><Hash>yC49WBbKcmtNJmAxmEBCyrLLeWs=</Hash><Pid>73931-642-8729144-57459</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0017-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><Val>3F34C98AD9F1586</Val><Hash>Wesg2AIIlQ2zwYDFMK3CYSueGkE=</Hash><Pid>89394-707-7588374-63518</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="17" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Business edition
Description: Windows Operating System - Vista, VOLUME_MAK channel
Activation ID: 74e464f6-45db-41f6-9356-66260bdf3c65
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00142-036-677939-03-1033-6002.0000-2642010
Installation ID: 005020261136502296742073340362881420499703908576402630
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: F4G92
License Status: Licensed
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: NAAAAAIAAwABAAEAAQABAAAAAgABAAEAJJQ48YzmFSReRmoqkgDGEUDC8vSAtMpmrFZePQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SSDT PTLTD POWERNOW
SLIC ACRSYS ACRPRDCT
Wednesday, September 22, 2010 1:25 PM -
"joe jacoby" wrote in message news:20a8ce25-2064-4ff4-99f9-ceb3f3595355...
Okay, I'm attaching a new MGADiag report from my own failing machine.
Yesterday, I re-activated Vista using the MAK key for my account. That appeared to work just fine. I then opened MS-Word, and got another error ("not genuine,") so I went back and ran regedit to delete the ProductID and Digital ProductID, then re-entered the (new) license key for Office. As has happened before, the old key value had been restored from somewhere. I was, by the way, signed on as Administrator.
So..... I log on this morning, and although I didn't receive the "not genuine" message from Vista, and did not receive the message from Word when I opened it, I did receive a "not genuine" message from Outlook (and I'm down to 1 day on that).
I have a couple of immediate questions.
First, I keep getting asked to re-route this - but how do I do that? Sorry, I'm new here.
Second, when Outlook times out all the way tomorrow, what happens?
Third, is there a hotline I can call to work through this issue? Again - new here, previous administrator's gone, I'm holding the bag now.
Below - the MGADiag from this morning.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-F4G92
Windows Product Key Hash: PK7+5mck6lLZp/C495Qvth5aVrE=
Windows Product ID: 55041-036-6779391-71481
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.0.6002.2.00010100.2.0.006
MAK Licenses do not require a KMS server - they activate direct from MS.We need a report from a failing system using the KMS Server.I can see no reason for the problem with Outlook, unless your registry fiddling has corrupted the license in some way.You'd be best to uninstall Office completely, reboot twice, then reinstall it from scratch.It's frequently easier (and less of a problem for those of us using the NNTP Bridge in these forums) to simply create a new thread in the new forum, than to try and move an existing thread - you can always post a reference back to the original thread.I see that David has already suggested that you see if you have a support contract..."You may have some luck using the TechNet forums as Dan suggested, but I would check if you have a support contract for the KMS server (it's likely that you do) and go that route if possible." That way you get direct one-one support from people who really do know what they are talking about.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by David. FModerator Thursday, September 23, 2010 8:29 PM
- Marked as answer by Darin Smith MS Wednesday, October 13, 2010 7:24 PM
Wednesday, September 22, 2010 2:45 PMModerator