"Not Genuine" Message on MS-Office Products - ReRouted from Office Forum

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  "joe jacoby" wrote in message news:35014804-d2da-4186-bc4a-1b83da858fc1@communitybridge.codeplex .com...

  I'm re-posting this in accordance with the instructions (italics) below, even though the message is telling me that it's Office, not Vista, that's not genuine:

  Please repost your Vista issue in the correct section of the forum:  http://social.microsoft.com/Forums/en-US/ge nuinevista/threads

  Darin Smith the Microsoft moderator of the forum is on vacation, so if Noel Paton (a volunteer helper like me) is not familiar enough to help you with this KMS server issue (I know I'm not as conversant with it as I'd like to be), then I would recommend that you post a question in the TechNet forum for KMS servers:

  http://social.technet.microsoft.com/Forums/en-US/itprovista activation/threads

  ****** Original post from this morning follows **************

  Okay.... below is the "windows" page from running the tool.

  I am the administrator for a church that has Open Licensing, and have correctly entered the license key downloaded from the license center on each of our PCs.

  After a reboot, each of the PCs gives the "not genuine" message.  When I use regedit to delete the product ID and digital product ID, I enter the new key again.

  When this happens, the old key has been recovered from somewhere.

  SO.... What next?  Below, please find the info from the tool.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-*****-*****-CR6FJ
  Windows Product Key Hash: TMW2h/Vu2H8mDne8GPh2HiSLApM=
  Windows Product ID: 55041-026-8583092-71380
  Windows Product ID Type: 7
  Windows License Type: Volume KMS Server
  Windows OS version: 6.0.6002.2.00010100.2.0.006
  ID: {358DF888-E0AA-4591-B700-180CF7C4F97E}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Business
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.100608-0458
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Professional Edition 2003 - 100 Genuine
  Microsoft Office SharePoint Designer 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-8 0040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1F F3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{358DF888-E0AA-4591 -B700-180CF7C4F97E}</UGUID><Version>1.9.0027.0</Version> ;<OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32& lt;/Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey> ;<PID>55041-026-8583092-71380</PID><PIDType>7</PIDTy pe><SID>S-1-5-21-807950828-3334563871-3513256600</SID>< SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspir e T180</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B3</Version><SMBIOSVe rsion major="2" minor="3"/><Date>20070207000000.000000+000</Date></BI OS><HWID>77333507018400F6</HWID><UserLCID>0409<SystemLCID>0409</SystemLCID><TimeZone>Centr al Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID>& lt;stat>3</stat><msppid></msppid><name></na me><model></model></SBID><OEM><OEMID>ACR SYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM> ;<GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Office><Result>100</Result><Products> <Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100 </LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7E37F0003FBD504</ Val><Hash>yC49WBbKcmtNJmAxmEBCyrLLeWs=</Hash><Pid> 73931-642-8729144-57355</Pid><PidType>14</PidType></ Product><Product GUID="{90120000-0017-0000-0000-0000000FF1CE}"><LegitResult>100 </LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><Val>3F34C98AD9F1586</ Val><Hash>Wesg2AIIlQ2zwYDFMK3CYSueGkE=</Hash><Pid> 89394-707-7588374-63518</Pid><PidType>14</PidType></ Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="17" Version="12" Result="100"/></Applications></Office></Software>& lt;/GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, Business edition
  Description: Windows Operating System - Vista, VOLUME_KMS channel
  Activation ID: 212a64dc-43b1-4d3d-a30c-2fc69d2095c6
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 55041-00142-026-858309-03-1033-6000.0000-3462007
  Installation ID: 011660173741638010325396882582177114682543011281789416
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: CR6FJ
  License Status: Licensed
  
  Key Management Service is enabled on this machine
      Current count: 0
      Listening on Port: 1688
      DNS publishing enabled
      KMS priority: Normal
  
  Key Management Service cumulative requests received from clients
      Total requests received: 0
      Failed requests received: 0
      Requests with License Status Unlicensed: 0
      Requests with License Status Licensed: 0
      Requests with License Status Initial grace period: 0
      Requests with License Status License expired or Hardware out of tolerance: 0
      Requests with License Status Non-genuine grace period: 0
      Requests with License Status Notification: 0
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: NAAAAAIAAwABAAEAAQABAAAAAgABAAEAJJQ48YzmFSReRmoqkgDGEUDC8vSAtMpmrFZePQ= =
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            ACRSYS        ACRPRDCT
    FACP            ACRSYS        ACRPRDCT
    HPET            ACRSYS        ACRPRDCT
    MCFG            ACRSYS        ACRPRDCT
    SSDT            PTLTD         POWERNOW
    SLIC            ACRSYS        ACRPRDCT
  ------------------------------------------------------- --------------------------------------------------
  
  
  
  

   

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  26 minutes ago Dan at IT Associates

   

  

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  Hello joe jacoby,

  Please repost your Vista issue in the correct section of the forum:  http://social.microsoft.com/Forums/en-US/ge nuinevista/threads

  Darin Smith the Microsoft moderator of the forum is on vacation, so if Noel Paton (a volunteer helper like me) is not familiar enough to help you with this KMS server issue (I know I'm not as conversant with it as I'd like to be), then I would recommend that you post a question in the TechNet forum for KMS servers:

  http://social.technet.microsoft.com/Forums/en-US/itprovista activation/threads

   

  
  

  Dan was correct in having this reposted here as it is a Vista KMS issue and not an Office one.  Office looks to have activated and is normal.

   

  You are running volume licensed version of Vista which needs to be activated through a Key Management Server every 180 days.  I am not totally conversant on this either but here is a snippet from one of the MS web sites:

   

  Key Management Service (KMS) key

  <SCRIPT type=text/javascript> loadTOCNode(2, 'summary'); </SCRIPT> A Key Management Service (KMS) key can be used to enable KMS on a computer that is controlled by an organization's IT professional. Your organization can host KMS internally to automatically activate computers that are running Windows operating systems. To use KMS, you must have more than 25 computers that are connected together. Computers that used KMS for activation are required to reactivate by connecting to your organization's network at least every 180 days. Currently, KMS runs on a local computer that is running Microsoft Windows Server 2003, Windows Vista, Windows 7, or Windows Server 2008 - based operating system. A KMS key can be used to install six KMS host systems. But you can request more KMS host systems by using the Volume Activation Support Centers.

   

  From what I am seeing above it looks to me as if your KMS server is not running or the computers are not accessing this KMS server to activate.  Sorry I can't help further but hopefully someone will be able to assist more.

  • Edited by LVTravel Tuesday, September 21, 2010 10:22 PM

  Tuesday, September 21, 2010 1:30 AM
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  Thanks, but when I try to follow your link "to the right forum" I get an error 500.  And..... this one's already been re-routed on advice before.  So.... can we stop thrashing here with re-routes and see if we can get to a technical solution?  Please?

  Since the re-route link doesn't work on my end, maybe you could kindly re-route it and I'll just search on myself to find where this went?

   

  Thanks........

   

  Oh - I don't have 25 computers in this environment.... there are 15.... so does what you said about KMS still make sense?  Or no?

  Tuesday, September 21, 2010 1:32 PM
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  Where did you obtain your KMS license for the 15 computers?  Until someone that is much more knowledgeable than I comes on here to assist maybe you can obtain assistance from that vendor.

  What I posted was a quote from Microsoft's web sit in reference to the KMS license you have.

  Tuesday, September 21, 2010 10:25 PM
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  "joe jacoby" wrote in message news:c6f3ebab-39d7-4ca3-b1a6-c7f4f0289a57...

  Thanks, but when I try to follow your link "to the right forum" I get an error 500.  And..... this one's already been re-routed on advice before.  So.... can we stop thrashing here with re-routes and see if we can get to a technical solution?  Please?

  Since the re-route link doesn't work on my end, maybe you could kindly re-route it and I'll just search on myself to find where this went?

   

  Thanks........

   

  Oh - I don't have 25 computers in this environment.... there are 15.... so does what you said about KMS still make sense?  Or no?

  There's no reason why the link shouldn't work - although there were problems with the LiveID service around the time that you would have been trying it, so that may be the problem.

  http://social.technet.microsoft.com/Forums/en-US/itprovistaactivation/threads works for me if I access it from the parent page...

  http://social.technet.microsoft.com/Forums/en-US/category/windowsvistaitpro/

   

  I really think you'd be better asking this question in that forum - none of the helpers here have any real experience in KMS licensing issues, and the forum Owner, Darin Smith, is currently unavailable.

   

  If you wish to continue here, then fine - no problem - but be aware that we're in what is for us uncharted territory.

   

  What we'd need first is an MGADiag report from one of the failing machines - and a list of the security software installed, such as AV, Firewall, etc on that machine. Since you say that all machines exhibit the same error - and the above report would seem to indicate that no actual requests for licenses have been received, it may be that the machines are no configured properly to access the server - so the relevant settings and  domain details would also be required.

   

   

  
  --
  
  

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, September 22, 2010 9:50 AM

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  Okay, I'm attaching a new MGADiag report from my own failing machine. 

  Yesterday, I re-activated Vista using the MAK key for my account.  That appeared to work just fine.  I then opened MS-Word, and got another error ("not genuine,") so I went back and ran regedit to delete the ProductID and Digital ProductID, then re-entered the (new) license key for Office.  As has happened before, the old key value had been restored from somewhere.  I was, by the way, signed on as Administrator.

  So..... I log on this morning, and although I didn't receive the "not genuine" message from Vista, and did not receive the message from Word when I opened it, I did receive a "not genuine" message from Outlook (and I'm down to 1 day on that).

  I have a couple of immediate questions.

  First, I keep getting asked to re-route this - but how do I do that?  Sorry, I'm new here.

  Second, when Outlook times out all the way tomorrow, what happens?

  Third, is there a hotline I can call to work through this issue?  Again - new here, previous administrator's gone, I'm holding the bag now.

  Below - the MGADiag from this morning.

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

  Validation Status: Genuine

  Validation Code: 0

  Cached Online Validation Code: N/A, hr = 0xc004f012

  Windows Product Key: *****-*****-*****-*****-F4G92

  Windows Product Key Hash: PK7+5mck6lLZp/C495Qvth5aVrE=

  Windows Product ID: 55041-036-6779391-71481

  Windows Product ID Type: 6

  Windows License Type: Volume MAK

  Windows OS version: 6.0.6002.2.00010100.2.0.006

  ID: {358DF888-E0AA-4591-B700-180CF7C4F97E}(3)

  Is Admin: Yes

  TestCab: 0x0

  LegitcheckControl ActiveX: N/A, hr = 0x80070002

  Signed By: N/A, hr = 0x80070002

  Product Name: Windows Vista (TM) Business

  Architecture: 0x00000000

  Build lab: 6002.vistasp2_gdr.100608-0458

  TTS Error:

  Validation Diagnostic:

  Resolution Status: N/A

   

  Vista WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: 6.0.6002.16398

   

  Windows XP Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

   

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: 2.0.48.0

  OGAExec.exe Signed By: Microsoft

  OGAAddin.dll Signed By: Microsoft

   

  OGA Data-->

  Office Status: 100 Genuine

  Microsoft Office Professional Edition 2003 - 100 Genuine

  Microsoft Office SharePoint Designer 2007 - 100 Genuine

  OGA Version: Registered, 2.0.48.0

  Signed By: Microsoft

  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

   

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

   

  File Scan Data-->

   

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{358DF888-E0AA-4591-B700-180CF7C4F97E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-036-6779391-71481</PID><PIDType>6</PIDType><SID>S-1-5-21-807950828-3334563871-3513256600</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire T180</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B3</Version><SMBIOSVersion major="2" minor="3"/><Date>20070207000000.000000+000</Date></BIOS><HWID>77333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7E37F0003FBD504</Val><Hash>yC49WBbKcmtNJmAxmEBCyrLLeWs=</Hash><Pid>73931-642-8729144-57459</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0017-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><Val>3F34C98AD9F1586</Val><Hash>Wesg2AIIlQ2zwYDFMK3CYSueGkE=</Hash><Pid>89394-707-7588374-63518</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="17" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

   

  Spsys.log Content: 0x80070002

   

  Licensing Data-->

  Software licensing service version: 6.0.6002.18005

  Name: Windows(TM) Vista, Business edition

  Description: Windows Operating System - Vista, VOLUME_MAK channel

  Activation ID: 74e464f6-45db-41f6-9356-66260bdf3c65

  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

  Extended PID: 55041-00142-036-677939-03-1033-6002.0000-2642010

  Installation ID: 005020261136502296742073340362881420499703908576402630

  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

  Partial Product Key: F4G92

  License Status: Licensed

   

  Windows Activation Technologies-->

  N/A

   

  HWID Data-->

  HWID Hash Current: NAAAAAIAAwABAAEAAQABAAAAAgABAAEAJJQ48YzmFSReRmoqkgDGEUDC8vSAtMpmrFZePQ==

   

  OEM Activation 1.0 Data-->

  N/A

   

  OEM Activation 2.0 Data-->

  BIOS valid for OA 2.0: yes

  Windows marker version: 0x20000

  OEMID and OEMTableID Consistent: yes

  BIOS Information:

    ACPI Table Name    OEMID Value            OEMTableID Value

    APIC                         ACRSYS                    ACRPRDCT

    FACP                                    ACRSYS                    ACRPRDCT

    HPET                                    ACRSYS                    ACRPRDCT

    MCFG                                   ACRSYS                    ACRPRDCT

    SSDT                                    PTLTD                        POWERNOW

    SLIC                         ACRSYS                    ACRPRDCT

   

   

  Wednesday, September 22, 2010 1:25 PM
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  "joe jacoby" wrote in message news:20a8ce25-2064-4ff4-99f9-ceb3f3595355...

  Okay, I'm attaching a new MGADiag report from my own failing machine. 

  Yesterday, I re-activated Vista using the MAK key for my account.  That appeared to work just fine.  I then opened MS-Word, and got another error ("not genuine,") so I went back and ran regedit to delete the ProductID and Digital ProductID, then re-entered the (new) license key for Office.  As has happened before, the old key value had been restored from somewhere.  I was, by the way, signed on as Administrator.

  So..... I log on this morning, and although I didn't receive the "not genuine" message from Vista, and did not receive the message from Word when I opened it, I did receive a "not genuine" message from Outlook (and I'm down to 1 day on that).

  I have a couple of immediate questions.

  First, I keep getting asked to re-route this - but how do I do that?  Sorry, I'm new here.

  Second, when Outlook times out all the way tomorrow, what happens?

  Third, is there a hotline I can call to work through this issue?  Again - new here, previous administrator's gone, I'm holding the bag now.

  Below - the MGADiag from this morning.

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

  Validation Status: Genuine

  Validation Code: 0

  Cached Online Validation Code: N/A, hr = 0xc004f012

  Windows Product Key: *****-*****-*****-*****-F4G92

  Windows Product Key Hash: PK7+5mck6lLZp/C495Qvth5aVrE=

  Windows Product ID: 55041-036-6779391-71481

  Windows Product ID Type: 6

  Windows License Type: Volume MAK

  Windows OS version: 6.0.6002.2.00010100.2.0.006

   

  Your machine isn't failing - it's fine, because you switched to using an MAK key.
  

  MAK Licenses do not require a KMS server - they activate direct from MS.

  We need a report from a failing system using the KMS Server.

  http://www.microsoft.com/licensing/existing-customers/product-activation.aspx

   

  I can see no reason for the problem with Outlook, unless your registry fiddling has corrupted the license in some way.

  You'd be best to uninstall Office completely, reboot twice, then reinstall it from scratch.

   

  It's frequently easier (and less of a problem for those of us using the NNTP Bridge in these forums) to simply create a new thread in the new forum, than to try and move an existing thread - you can always post a reference back to the original thread.

   

  I see that David has already suggested that you see if you have a support contract..."You may have some luck using the TechNet forums as Dan suggested, but I would check if you have a support contract for the KMS server (it's likely that you do) and go that route if possible." That way you get direct one-one support from people who really do know what they are talking about.

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by David. FModerator Thursday, September 23, 2010 8:29 PM
  • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 7:24 PM

  Wednesday, September 22, 2010 2:45 PM

  Moderator