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  • Question

  • I did subscribe to live care pay the money and just want  to get on with my conputer. I don't need three pages of instrutions I don't need the hassament which comes from you folks every other day because i have not signed up after my intro off is expiring. just get me loaded on and don't contact me again. and don't send me three pages of instructions.

    Roger Kotter
    • Moved by Jason A. Garza Monday, April 20, 2009 6:21 PM Post regarding One Care not related to My.live.com
    Sunday, April 19, 2009 1:46 AM

Answers

  • Your post was moved into the correct forum a few moments ago.

    I don't know what your issue is, other than you seem to be having a problem installing OneCare. If you already have the trial installed, you need to activate OneCare with the same LiveID that you used to purchase.

    If you have uninstalled the trial and are now having a problem installing again (there was no need to uninstall and reinstall - the trial and the paid versions are the same), run the cleanup tool before trying to install again from http://onecare.live.com (the trial) and activate with your LiveID used to purchase the subscription.
     

    Cleanup tool - http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/


     

    When you activate OneCare from within OneCare to start your subscription, it first requires you to sign in with a LiveID and then provides the opportunity to enter a retail key or purchase online. Once you've completed the entry and submission of the key and payment information, your subscription is created and the subscription credentials are downloaded back to your copy of OneCare. These credentials are refreshed periodically, too. If something is blocking the receipt of the credentials, activation is not complete and your PC will remain in trial mode. Make sure that there are no other security programs running, including Parental Controls, which should be disabled at activation. Other security programs - firewalls, real time spyware protection and anti-virus need to be completely removed in order to use OneCare.

     

    If your subscription to OneCare shows as still trial mode after purchase and activation in OneCare

    • Verify that you have a clear Internet connection - no other security programs running.
    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90 

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, April 20, 2009 6:26 PM
    Moderator