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Problems activating windows vista home premium (BIOS liscense missing) RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {F0162C74-8B22-4295-A4E8-ECF7C578110F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business Edition 2003 - 119 Cryptographics Error
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F0162C74-8B22-4295-A4E8-ECF7C578110F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-4238215584-3332811780-1557526885</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.5.3 </Version><SMBIOSVersion major="2" minor="3"/><Date>20071122000000.000000+000</Date></BIOS><HWID>59323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>97658D909858F1C</Val><Hash>z2OfDC98VAK6zirZ75aTIXXADgY=</Hash><Pid>70160-OEM-5691077-61225</Pid><PidType>6</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-2057-6002.0000-0282011
    Installation ID: 001836950720420632493544080301896096274903118143860203
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Notification
    Notification Reason: 0xC004F063.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAgABAAAAAgABAAEAJJRQ+NJu0HYomsqO8vRaZSJFrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B8K   
      FACP   DELL    B8K   
      HPET   DELL    B8K   
      BOOT   DELL    B8K   
      MCFG   DELL    B8K   
      SSDT   DELL  st_ex
      OSFR   DELL    B8K   
      SLIC   DELL    B8K   

     

    Friday, January 28, 2011 11:18 AM

Answers

  • "patersontok" wrote in message news:40cf839b-dcf8-491e-80b2-310216cff11f...
    I've called microsoft now twice and they can't help because the computer was originally on XP and then had some problems and so was upgraded to vista then the hardrive failed and now is back but need vista activating so I dont have the product ID or anything they ask for over the phone unless you can get it off the computer so I can't activate it.

    Your problem then, as I NOW understand it, is that you have reinstalled your XP system using a disk for Vista that you acquired from somewhere (where?, how? What sort of disk did it claim to be?)
     
    What does your COA sticker say is your licensed Operating System?
     
    Your best option is to use the PC's Recovery system to get it back to ex-factory condition. This means  (since you have apparently replaced the hard drive) that you need the Recovery disks which either came with the system, or which you should have created when you first received the system.
    If you don't have the disks, then you should call Dell and ask for a set - it shouldn't cost much. While waiting for them to arrive, back up your data to external storage, as using them will wipe your disk clean.
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, January 31, 2011 11:10 PM
    • Marked as answer by Darin Smith MS Thursday, February 3, 2011 9:54 PM
    Saturday, January 29, 2011 1:01 PM
    Moderator
  •   As I understand it, the PC originally had XP. The the user upgraded using a retail upgrade to Vista. When the Hard Drive gave up, he/she tried to install Vista, but since the Vista is an Upgrade, it needs a Windows to upgrade from.

      So the resolution would be to install the original XP first (as Noel outlined) then Upgrade back to Vista again.


    Darin MS
    • Proposed as answer by Darin Smith MS Monday, January 31, 2011 11:10 PM
    • Marked as answer by Darin Smith MS Thursday, February 3, 2011 9:54 PM
    Monday, January 31, 2011 11:09 PM

All replies

  • "patersontok" wrote in message news:350b2e8f-60c9-41f1-9f92-2beed1a5e80b...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business Edition 2003 - 119 Cryptographics Error
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel

    Partial Product Key: B9HD2
    License Status: Notification
    Notification Reason: 0xC004F063.

     

     

    Did you reinstall using a Retail disk?
    That error code 0xC004F063 usually means that you've lost the connection between the BIOS and the internal certificates that should be present in the Recovery disks.
    You need to change the Key to the one on your COA sticker - use the Change Product Key link on the System Properties page.
     
    I'm not sure about the problem with your Office installation - you should ask a question in the Office Answers forums about that. (although Dan or Darin may be able to offer advice, if they see it in time)
     

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 28, 2011 12:54 PM
    Moderator
  • The copmuter was rebuilt because one of its hardrives crashed.
    Friday, January 28, 2011 7:12 PM
  • "patersontok" wrote in message news:cb096680-6b92-494f-8a81-58810784368f...
    The copmuter was rebuilt because one of its hardrives crashed.

    OK - You need to change the Windows Product Key to the one on the COA, and activate, probably by phone.
     
    Once that's sorted, you need to ask in the Office Answers forums about the Crypto error in the Office installation, or try re-activating it if you can.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 28, 2011 7:33 PM
    Moderator
  • Do you have the number to call because the option isn't available when I try to activate. I can only buy a new key or try another.

    Saturday, January 29, 2011 11:42 AM
  • "patersontok" wrote in message news:c47704b2-d235-40f2-8cc3-25a81940b010...

    Do you have the number to call because the option isn't available when I try to activate. I can only buy a new key or try another.


    Try this (assuming you've already entered the COA Key)
    Click on Start
    In the Search box, type
    SLUI   4
    and hit the Enter key
    Follow the instructions - when you actually phone, do NOT respond when asked which service you require, by the automated system . This should force an operator to pick up, and they will deal with you.
     
    If that doesn't work, then phone the appropriate number from this list (It's for Volume activation, but they will assist)
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, January 29, 2011 12:01 PM
    Moderator
  • I've called microsoft now twice and they can't help because the computer was originally on XP and then had some problems and so was upgraded to vista then the hardrive failed and now is back but need vista activating so I dont have the product ID or anything they ask for over the phone unless you can get it off the computer so I can't activate it.
    Saturday, January 29, 2011 12:33 PM
  • "patersontok" wrote in message news:40cf839b-dcf8-491e-80b2-310216cff11f...
    I've called microsoft now twice and they can't help because the computer was originally on XP and then had some problems and so was upgraded to vista then the hardrive failed and now is back but need vista activating so I dont have the product ID or anything they ask for over the phone unless you can get it off the computer so I can't activate it.

    Your problem then, as I NOW understand it, is that you have reinstalled your XP system using a disk for Vista that you acquired from somewhere (where?, how? What sort of disk did it claim to be?)
     
    What does your COA sticker say is your licensed Operating System?
     
    Your best option is to use the PC's Recovery system to get it back to ex-factory condition. This means  (since you have apparently replaced the hard drive) that you need the Recovery disks which either came with the system, or which you should have created when you first received the system.
    If you don't have the disks, then you should call Dell and ask for a set - it shouldn't cost much. While waiting for them to arrive, back up your data to external storage, as using them will wipe your disk clean.
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, January 31, 2011 11:10 PM
    • Marked as answer by Darin Smith MS Thursday, February 3, 2011 9:54 PM
    Saturday, January 29, 2011 1:01 PM
    Moderator
  •   As I understand it, the PC originally had XP. The the user upgraded using a retail upgrade to Vista. When the Hard Drive gave up, he/she tried to install Vista, but since the Vista is an Upgrade, it needs a Windows to upgrade from.

      So the resolution would be to install the original XP first (as Noel outlined) then Upgrade back to Vista again.


    Darin MS
    • Proposed as answer by Darin Smith MS Monday, January 31, 2011 11:10 PM
    • Marked as answer by Darin Smith MS Thursday, February 3, 2011 9:54 PM
    Monday, January 31, 2011 11:09 PM