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  • Question

  • I have attempted to uninstall Live Mesh from my computer - unsuccessfully.  When I attempted to reinstall live mesh through "add device" tool on the mesh.com site, i recieve an error message like the following:

    Please reboot to fix registry corruption.
    Details about this problem can be found here (http://support.microsoft.com/kb/842827).
    The registry is corrupted.  The structure of one of the files containing registry data is corrupted or the system's memory image of the file is corrupted, or the file could not be recovered because the alternate copy or log was absent or corrupted.

    I've tried the instructions found here http://alensiljak.blogspot.com/2009/04/uninstalling-live-mesh-beta.html to remove Live mesh.

    What can I do to remove Live Mesh completly from my computer?

    Tuesday, July 14, 2009 2:49 AM

Answers

All replies

  • This post contains details on how to completely remove Live Mesh for a possible reinstall attempt:
    http://social.microsoft.com/Forums/en-US/LiveMesh/thread/ed5676d9-59a4-4203-9191-d7f0d72f467b

    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Tuesday, July 14, 2009 2:55 PM
    Moderator
  • i've tried both methods for removing live mesh, and they both fail.
    Friday, July 24, 2009 3:55 AM
  • Fail how? The link I provided includes the steps to manually remove the registry entries that may not remove during add/remove.

    Issue: Live Mesh is not installed or is installed partially and the customer sees a dialogue stating that Live Mesh cannot install because it is already installed.  Customer is not able to uninstall Live Mesh.

    Cause: This experience is typically caused by an interruption in the normal installation process leaving the Registry in a state where certain entries are not removed or added properly.

    Possible Workarounds: The Live Mesh installer, LiveMesh.exe, can be used with switches from a command line to install, uninstall, or repair Live Mesh. Note: sometimes you may need to repair the Live Mesh installation before uninstalling it.

         Using LiveMesh.exe switches
              1. Download the LiveMesh.exe installer
              2. Navigate to http://www.mesh.com/ and log in using your Live ID
              3. Click on the Devices tab
              4. Select Add Device
              5. Select your platform choice then click Install
              6. Pick the option to Save (remember this location)
         If you are installing on Vista, you will need to run these switches from an Elevated Command Prompt.
              1. Click on Start
              2. Select All Programs
              3. Select Accessories
              4. Click on Command Prompt (Please note: if you are installing on a Windows Vista computer, you will need to right-click and select Run
                  as administrator)
              5. Once you are in your Command Window navigate to the location that you saved the LiveMesh.exe installer and type one of the following:
                      LiveMesh.exe /repair (assumes the product was already installed or needs to be repaired)
                      LiveMesh.exe /uninstall (removes the product)
                      LiveMesh.exe (no switch, installs the product)

     

     

    If installing/uninstalling from a Command Prompt does not work, you may need to manually remove the Live Mesh Registry entries.

          Manually editing the Registry
               1. Click Start
               2
    . Click Run
               3. Type Regedit and hit Enter (if you are on Vista you will need to agree to a UAC prompt)
               4. In the Registry Editor remove the following Registry entries:
                     HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\9D1E4BCD781B45B479E1418784C5A935
                     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\<YOURSID>\Products
                     \9D1E4BCD781B45B479E1418784C5A935   (NOTE:  <YOURSID> value will be unique to you.)


    If that isn't working for you, please file a bug report.
     

    How to Submit Bugs and Live Mesh Logs


    -steve

     

     

     

     

     

     

     

     



    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, July 24, 2009 11:36 AM
    Moderator
  • i removed those registries manually, yet Mesh continues to pop up every now and then and ask for me to update it or it notifies me of an error.
    Friday, July 24, 2009 3:40 PM
  • If you didn't also repair and uninstall Live Mesh, you still have services running for Live Mesh and at least part of it is installed. Did you follow the steps in detail for downloading the installer and running it from an elevated command prompt? In the Vista search box, type cmd and when command.exe appears in the results list, right click and select "run as administrator." Then follow the instructions for executing the installer with the switches.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, July 24, 2009 4:19 PM
    Moderator
  • When I try to complete that step, I get the following:

    Please reboot to fix registry corruption.
    Details about this problem can be found here (http://support.microsoft.com/kb/842827).
    The registry is corrupted.  The structure of one of the files containing registry data is corrupted or the system's memory image of the file is corrupted, or the file could not be recovered because the alternate copy or log was absent or corrupted.

    Then when i try the manual approach, it doesn't work.

    Friday, July 24, 2009 4:22 PM
  • Try updating the Windows Update agent from here:
    http://social.microsoft.com/Forums/en-US/LiveMesh/thread/1335008b-4f69-44d5-8544-2dc25771295e

    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, July 24, 2009 4:25 PM
    Moderator
  • i have the most recent version of windows update.
    Sunday, July 26, 2009 8:00 PM
  • i have the most recent version of windows update.

    I'm sorry that you continue to have issues with this. Please submit a bug report with logs and details:
     

    How to Submit Bugs and Live Mesh Logs


    You may also be able to get some help by contacting support via email using the form here;
    https://support.live.com/eform.aspx?productKey=livemesh&ct=eformts


    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Monday, July 27, 2009 12:42 PM
    Moderator
  • i have the most recent version of windows update.

    I'm sorry that you continue to have issues with this. Please submit a bug report with logs and details:
     

    How to Submit Bugs and Live Mesh Logs


    You may also be able to get some help by contacting support via email using the form here;
    https://support.live.com/eform.aspx?productKey=livemesh&ct=eformts


    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator

    ok, i talked with Janet B. from Live Mesh Technical Support, and she sent me to some other forum, and then you sent me back here. 
    Thursday, August 20, 2009 11:22 PM
  • Yes, I saw your post in the new forum for Windows Live Sync. Do you have a case number for your support call? In the meantime, I'm going to ask for my contact on the Live Mesh team to have a look at this thread. Perhaps there's more information that he can provide to help out that we've overlooked.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, August 21, 2009 12:28 PM
    Moderator
  • I believe the number is SRX1109956606ID or some part of that. 
    Friday, August 21, 2009 4:35 PM
  • Scifirocket, I'll get a hole of the support agent that took your initial ticket and see what I can do.  If you have submitted a bug through the Connect site, it will help in getting you the tools needed to repair the problem faster.

    -Ken
    Friday, August 21, 2009 4:44 PM