Answered by:
error code while installing updates
Question
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I get an error code #80070426 while trying ti install windows updates. Dell told me to run the diagnostics code and past it here and someone could help me with a solution
thanks.
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {83CBAD18-F2D7-40CC-A402-8B719E32F958}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.080425-1930
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]
File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6001.16606]
File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18051]
File Mismatch: C:\Windows\system32\authz.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6001.18000]
File Mismatch: C:\Windows\system32\samlib.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\nsi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\user32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18023]
File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\ole32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\shell32.dll[6.0.6001.18062]
File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\version.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\winmm.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0]
File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\regapi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\userenv.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\slc.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winsta.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\mpr.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\credui.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\wininet.dll[7.0.6001.18063]
File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6001.18000]
File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\rasman.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\activeds.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.0]
File Mismatch: C:\Windows\system32\certcli.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\winscard.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6001.18063]
File Mismatch: C:\Windows\system32\propsys.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\xmllite.dll[1.2.1009.0]
File Mismatch: C:\Windows\system32\mlang.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\advpack.dll[7.0.6001.18000]
File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\winspool.drv[6.0.6001.18000]
File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\feclient.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\browseui.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\imm32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\msctf.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\duser.dll[6.0.6001.18000]
File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
File Mismatch: C:\Windows\system32\msrating.dll[7.0.6001.18000]
File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6001.18000]
File Mismatch: C:\Windows\system32\msi.dll[4.0.6001.18000]
File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6001.18063]
File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\printui.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\hlink.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\imgutil.dll[7.0.6001.18000]
File Mismatch: C:\Windows\system32\usp10.dll[1.626.6001.18000]
File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\ieui.dll[7.0.6001.18000]
File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\query.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6931.18000]
File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\scecli.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6001.18000]
File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6001.18000]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{83CBAD18-F2D7-40CC-A402-8B719E32F958}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3353344346-1588006055-1615047707</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="4"/><Date>20080319000000.000000+000</Date></BIOS><HWID>6C303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>595521474F85B6</Val><Hash>SahOc1V8oJel1EIaS4w2+XhOUCk=</Hash><Pid>81602-OEM-6873155-00186</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002Sunday, August 31, 2008 8:18 PM
Answers
-
Hello Gailp,
In your Diagnostic Report, you will notice that under the "File Scan Data-->" line there are a large number of files that are listed as "Mismatched". All those files are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or have become corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. What is more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hashs (think fingerprints) for all the Critical Vista System files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corrupted because if the file had been modified, it's signature hash would not match what is listed in the System Catalog and in which case, Vista would flag itself as Non-Genuine (as it has done, in your case).
I highly recommend that you Repair Windows using System Restore:
1. Reboot Vista into Safe Mode
2. Go to Control Panel
3. On the left hand side of the Control panel window, Click on "Classic View"
4. Double-click "Backup and Restore Center"
5. On the left hand side of the window, click "Repair Windows using System Restore"
6. Put a check in the box that says "Show restore points older than 5 days",7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experienced the issue.
8. Click the "Next" button.
9. Reboot back into Normal mode
10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.11a) If there are any Mismatched files listed, they you will need to restore to a point further in the past.
11b) If there are No Mismatched files listed, then your Vista should report as Genuine.If the above steps do not resolve your issue, your other options are to either reinstall Vista or contact Vitsa support at http://support.microsoft.com for additional support options.
Thank you,
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Wednesday, September 3, 2008 4:28 PM
Wednesday, September 3, 2008 4:25 PM
All replies
-
Hi gailp,
The issue does not seem to be related to the Validation of your copy of Windows. I suggest getting back into contact with Dell, your manufacturer, and request further assistance.
MiCCAS.net Free PC Services- Proposed as answer by MiCCAS Monday, September 1, 2008 8:03 AM
Monday, September 1, 2008 8:00 AM -
Hello Gailp,
In your Diagnostic Report, you will notice that under the "File Scan Data-->" line there are a large number of files that are listed as "Mismatched". All those files are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or have become corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. What is more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hashs (think fingerprints) for all the Critical Vista System files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corrupted because if the file had been modified, it's signature hash would not match what is listed in the System Catalog and in which case, Vista would flag itself as Non-Genuine (as it has done, in your case).
I highly recommend that you Repair Windows using System Restore:
1. Reboot Vista into Safe Mode
2. Go to Control Panel
3. On the left hand side of the Control panel window, Click on "Classic View"
4. Double-click "Backup and Restore Center"
5. On the left hand side of the window, click "Repair Windows using System Restore"
6. Put a check in the box that says "Show restore points older than 5 days",7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experienced the issue.
8. Click the "Next" button.
9. Reboot back into Normal mode
10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.11a) If there are any Mismatched files listed, they you will need to restore to a point further in the past.
11b) If there are No Mismatched files listed, then your Vista should report as Genuine.If the above steps do not resolve your issue, your other options are to either reinstall Vista or contact Vitsa support at http://support.microsoft.com for additional support options.
Thank you,
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Wednesday, September 3, 2008 4:28 PM
Wednesday, September 3, 2008 4:25 PM
