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after installing genuine Microsoft Office and validating correctly nag screen ( this is not a legitimate....) still pops up and prevents me from working RRS feed

  • Question

  • I use Windows Vista home premium ( Dutch version) 32 bits- I had a version of Microsoft Office enterprise 2007 that was not legitimate. ( Dutch version) After receiving messages from genuine advantage.... I replaced my version by an legitimate one but the nag screen is still there: this is not ..... Working goes very slowly now.
    I uninstalled not legit version of course ( using Revo uninstaller ) then installed legit version - using product key - restarted pc - opened Word: same result ( nag screen) - clicked on nag screen and validated: validation successful ( I can update and download updates). still no result.
    Friday, June 12, 2009 8:05 AM

Answers

  • Hello Koertvandevelde,

    Thank you for visiting us.  We understand the frustration you are currently experiencing.  Please run the MGA Diagnostic Tool and provide us with the results. The steps are below:  

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Windows XP is currently installed or is it another version of Windows?

    ·        Home

    ·        Media Center

    ·        Professional

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you,

     

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, June 18, 2009 1:00 AM
    Friday, June 12, 2009 5:43 PM