Unable to delete quarantined items RRS feed

  • Question

  • I am using windows XP. When I try to open the quarantine list in OnceCare, (Click change settings, select virus and spyware tab, click quarantine button), an error message appears in front of the listing saying "The virus and spyware protection service encountered an unknown problem. Please try again later. If the problem persists, contact support." 

    This condition has persisited for more than a year now.  How do I delete the items in quarantine?
    Friday, January 9, 2009 4:54 PM