What do I do if I have problems running software that I have installed and that was already installed with the computer? I have noticed that I can't run these software files because I should use a sign in name of a higher authority than I am currently using or that I should contact a network administrator. I am having problems that cause my computer to freeze when I am offline. I have musicmatch jukebox and it is not currently working for some strange reason I've also installed Macromedia Studio 8 but it also is not currently working. I started noticeing these problems when windows live onecare got security updates. I don't know what to do, can somebody help me.