Error ID: 0013-8007002 RRS feed

  • Question

  • I am attempting to load Windows Live OneCare off of a purchased CD, and it appears to get as far as Downloading Updates, and then the installation process is stopped, saying that "An unknown error prevented Windows Live OneCare from continuing.  Please restart your computer and try again.  If the problem still occurs, contact support." along with he error ID of 0013-8007002.  I have uninstalled all known third party internet services, and restarted the computer many times, all with the same resulting error.  If someone please could point me in the right direction I would really appreciate it.  Thank you very much!

    Friday, August 8, 2008 7:17 PM


All replies

  • BridgeMiller,


    Correct me if I'm wrong, but it seems that the download and/or installation of Live OneCare may have been disrrupted

    and that there may be some remnants of OneCare installed. Please use the OneCare Repair Utility here at to remove OneCare and reinstall OneCare:


    OneCare Cleanup Utility:

    You can remove any 3rd party programs from Add/Remove Programs if you haven't done so.  Do you have a firewall or proxy set up in the browser settings? 
    Also you can check to make sure that you are on the domain of your network as well.  You may need to contact your ISP
    if you are having general network problems.
    Hope this helps,
    Lori MS
    Friday, August 8, 2008 9:28 PM
  • The 0013 error indicates that something is blocking the download of the file list of OneCare components required for install.

    See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2



    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Monday, August 11, 2008 1:53 PM
  • Unfortunately, after following the instructions of the above responses, I have gotten nowhere.  I have attempted to install this program on another machine, and have received the same error message.  Are there any other suggestions for solving this problem?  Or could the disk be defective?  Thank you very much for your input!

    Wednesday, August 13, 2008 1:26 PM
  • Did you review the basic install troubleshooting steps - 



    I don't think it would be an issue with the disc. However, the disc only contains an installer and the important part is the key inside the case for activating your subscription.


    Go to http://onecare.live.com and select Get It Now to download the trial. Assuming that it installs, use it in trial mode until the nagging to subscribe becomes annoying and then activate with the retail key/PIN.


    Assuming that it doesn't install from the web, either, there would appear to be something common with your two computers that failed the install with the exact same error. Either they are or were using the same security software, have the same browser settings, or it is a connection problem. Are you perhaps behind a proxy server? Is this a high speed or dial-up connection?


    Wednesday, August 13, 2008 2:09 PM