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my SYSTEM BECAME INVALID AFTER 2 YEARS RRS feed

  • Question

  • HERE'S THE MGADIAG

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-TVCVX-B8DMM-WD6MM
    Windows Product Key Hash: QlNHUeWfJLlDzKpM5F5m7TPjcVc=
    Windows Product ID: 00359-911-5561623-85677
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {122846CA-9860-49D2-80B9-C6E092442F63}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{122846CA-9860-49D2-80B9-C6E092442F63}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WD6MM</PKey><PID>00359-911-5561623-85677</PID><PIDType>5</PIDType><SID>S-1-5-21-2290900338-2106008438-3049733305</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1720                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20080114000000.000000+000</Date></BIOS><HWID>CE193007018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-911-556162-01-1033-7600.0000-1512010
    Installation ID: 011153098582483174262323800173987180849901190016339635
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WD6MM
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 9/5/2011 7:24:22 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:4:2011 07:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABQABAAEAAAABAAAAAwABAAEAnJ+iZ3wMRoN2/6JwSEUGDPZZRBeY27FgyiUs1CqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm

     

    Monday, September 5, 2011 2:30 PM

Answers

  • I just wanted to update this thread.

    There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.

    (NOTE: I am unsure and have no information on if this includes Anytime Upgrade but the Original Poster's Product Key now shows Valid and Genuine)

    This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.

    If you do still see this error please try the following:

    1) Reboot and then re-try Activating and/or Validating.

    2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    Wednesday, September 7, 2011 10:15 PM

All replies

  • It seems Microsoft is having a problem with their servers. Looks like it involves downloads from the Microsoft store and Digital River.

    Users are reporting this:

    Call: 866-530-6364  (windows 7 Genuine Advantage solution center)

     

    Explain you're getting the No Longer Genuine message. Rep reported that it seems a lot of keys have been blocked due to them being refunded on MS's side, but not on the user's side. He issued me a new key (he cannot email it or update your account) and I retried the activation and it worked.

    Users are also reporting success with contacting the Microsoft store.

     

    Additional info.

    Microsoft Support Contact Information:

    http://support.microsoft.com/contactus/?ws=support

    General Microsoft contact site: http://support.microsoft.com/contactus#tab0

    1-800-642-7676 (1-800-MICROSOFT)

    Contact the Microsoft store:

    US: http://www.store.microsoft.com/Help/Contact-Us

    1-877-696-7786

    Canada: https://www.microsoftstore.ca/shop/en-CA/Contact-Us

    Monday, September 5, 2011 2:38 PM
    Answerer
  • George,

    It being a three-day weekend in the US, I wonder how many Microsoft folks had their weekend spoiled by this.  It is a bit of a mess.  I have not seen any reports specifically citing Anytime Upgrades, though.  Have you?

    Colin


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, September 5, 2011 2:47 PM
    Answerer
  • I have seen 1 anytime upgrade purchased form the microsoft store.

     

    Hmmm. I purchased the anytime upgrade form the microsoft store last year for my netbook. I haven't had any issues but I haven't done anything to require validation. (updates are set to auto)

     

    Seems the problem is related to incorrect refunds.

    Will probably be hard to get a crew together to fix this.

     

    Two posters this morning reported they weren't issued new keys but were told their systems would validate when the problem gets fixed. They did not say who they talked to. A real mess to be sure. Likely to see a lot of evil empire rants.

     


    Last windows updates were installed 9/1 and the problem started later than this. 
    Monday, September 5, 2011 2:58 PM
    Answerer
  • Seems the problem is related to incorrect refunds.

    I am guessing that it was caused by an end-of-month download from DR.  They probably processed the wrong file as refunds. 

    I purchased the anytime upgrade form the microsoft store last year for my netbook.

    I am concerned also.  I bought this copy of Windows from the Microsoft Store in January.  I did so as a result of being suckered by the eBay counterfeit problem.  I was trying to save money, of course.  Just like all the others.  Speaking of whom, do you know how may victims we have steered to the Microsoft Store?  Now they get hit with this?  If it were me I'd shoot us...:(

    but I haven't done anything to require validation. (updates are set to auto)

    I haven't done anything to validate either.  Windows Update would not have triggered this because there has only been one update recently and that was on the secondary patch Tuesday (fourth Tuesday of the month).  That was several days before this started.

    Two posters this morning reported they weren't issued new keys but were told their systems would validate when the problem gets fixed.

    It sounds like somebody figured out how to reverse the blocks.  Hope so.

    I have been emailing Darin and Noel just to keep them in the loop.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, September 5, 2011 3:36 PM
    Answerer
  • Speaking of whom, do you know how may victims we have steered to the Microsoft Store?  Now they get hit with this?  If it were me I'd shoot us...:(

    Same thoughts. They can't find us easily so probably better than saying be patient, this will be fixed. At least some poeple got a fix.

    My curiosity wants me to try validation. If I had my laptop with me I would be tempted to try it on my netbook.

    Monday, September 5, 2011 4:45 PM
    Answerer
  • Same problem for me today.

    Upgraded my Windows 7 Home to Ultimate on March 2011, from 'Microsoft Windows Anytime Upgrade', all was fine until this afternoon.

    Two hours lost with technical support and can't get any help about this.

    Sebastien

    Monday, September 5, 2011 5:04 PM
  • Don't tempt fate.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, September 5, 2011 5:12 PM
    Answerer
  • I just wanted to update this thread.

    There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.

    (NOTE: I am unsure and have no information on if this includes Anytime Upgrade but the Original Poster's Product Key now shows Valid and Genuine)

    This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.

    If you do still see this error please try the following:

    1) Reboot and then re-try Activating and/or Validating.

    2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    Wednesday, September 7, 2011 10:15 PM