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Phone activation: Windows 7/Office 2010 not genuine RRS feed

  • Question

  • Hi,

    I recently bought Microsoft Office Home and Student 2010 as a Product Key Card. I intially entered my code online to download the installation software. This would not install the programme however which I guessed was down to my internet using a Proxy server as I am on a university service (no other choice for internet). I decided to try the phone activation, I went through all the steps however at the end of it it said I might be the victim of piracy and my Windows was not genuine. I followed the link online and went through the steps, which told me that my Windows 7 was genuine. I went through the phone activation steps again but it still says my Windows is not genuine.

    Help please!

    EDIT: Diagnostics

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {677A99FE-FE3A-49BB-B2A4-DE39DEDD1506}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: proxy1.rgu.ac.uk:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Rory\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{677A99FE-FE3A-49BB-B2A4-DE39DEDD1506}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2692593842-2294422348-2278309471</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100210000000.000000+000</Date></BIOS><HWID>69BB3607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-2057-7600.0000-0422010
    Installation ID: 017141260514966043398975444611003350570315982466598955
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 15/11/2010 18:04:18

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:15:2010 15:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAeqiex84PMHTK/Z6++IeD1qYMNIxC21xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-MPC
      FACP HPQOEM SLIC-MPC
      HPET HPQOEM SLIC-MPC
      BOOT HPQOEM SLIC-MPC
      MCFG HPQOEM SLIC-MPC
      WDAT HPQOEM SLIC-MPC
      ASF! HPQOEM SLIC-MPC
      SLIC HPQOEM SLIC-MPC
      ASPT HPQOEM SLIC-MPC
      SSDT PmRef CpuPm
    Monday, November 15, 2010 4:32 PM

Answers

  • Hello Chariman of the bored,

    It is expected that you would not be able to telephone activate the current installation of Windows 7 because this is an OEM SLP installation, which self-activated upon installation.  The OS is customized by HP to search for certain HP data and HP signed certificates installed in the BIOS, and when it finds them it is satisfied that it is installed on a proper HP computer and self-activates.  The telephone system will not accept SLP product keys for activation.  (However, it will accept CoA product keys.)

    From what I can see your W7HP installation is just as it should be on your HP computer.  That is corroborated by your system passing Windows Validation at www.microsoft.com/genuine.  So AFAICT, there is nothing wrong with your Windows installation.

    Regarding Office, the mgadiag utility and the online Validation site do not work with Office 2010.  I can tell you from the report that your computer has a Trial of Office Home and Student 2007 installed.  It's not uncommon for old Trials of previous Office versions to interfere with the proper activation and/or validation of Office 2010, so it might help to uninstall the Trial.  You can attempt that from the Programs applet of Control Panel, or you can use the Office uninstallation FixIts in this MS KB article:  http://support.microsoft.com/kb/290301/en-us  In fact, it might not be a bad idea to run the uninstallation FixIt for both Office 2007 and Office 2010 to give yourself a clean slate.  After uninstalling and restarting, download the Product Key Compatible Office 2010 installation files from this web site:  http://office.microsoft.com/en-us/buy/using-the-product-key-card-FX101853163.aspx and everything should go more smoothly.

    Post back to let us know how you did :-)

    • Marked as answer by Darin Smith MS Monday, November 15, 2010 10:35 PM
    Monday, November 15, 2010 6:41 PM

All replies

  • Hello Chariman of the bored,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.

    Monday, November 15, 2010 5:04 PM
  • Just have, hope this helps. The laptop has a certificate and the version is Windows 7 Home Prem OA and the manufacturer is HP
    Monday, November 15, 2010 6:07 PM
  • Hello Chariman of the bored,

    It is expected that you would not be able to telephone activate the current installation of Windows 7 because this is an OEM SLP installation, which self-activated upon installation.  The OS is customized by HP to search for certain HP data and HP signed certificates installed in the BIOS, and when it finds them it is satisfied that it is installed on a proper HP computer and self-activates.  The telephone system will not accept SLP product keys for activation.  (However, it will accept CoA product keys.)

    From what I can see your W7HP installation is just as it should be on your HP computer.  That is corroborated by your system passing Windows Validation at www.microsoft.com/genuine.  So AFAICT, there is nothing wrong with your Windows installation.

    Regarding Office, the mgadiag utility and the online Validation site do not work with Office 2010.  I can tell you from the report that your computer has a Trial of Office Home and Student 2007 installed.  It's not uncommon for old Trials of previous Office versions to interfere with the proper activation and/or validation of Office 2010, so it might help to uninstall the Trial.  You can attempt that from the Programs applet of Control Panel, or you can use the Office uninstallation FixIts in this MS KB article:  http://support.microsoft.com/kb/290301/en-us  In fact, it might not be a bad idea to run the uninstallation FixIt for both Office 2007 and Office 2010 to give yourself a clean slate.  After uninstalling and restarting, download the Product Key Compatible Office 2010 installation files from this web site:  http://office.microsoft.com/en-us/buy/using-the-product-key-card-FX101853163.aspx and everything should go more smoothly.

    Post back to let us know how you did :-)

    • Marked as answer by Darin Smith MS Monday, November 15, 2010 10:35 PM
    Monday, November 15, 2010 6:41 PM
  • Hi, thanks for the walkthrough sadly its not worked. I uninstalled office 2007 and 2010 through Control Panel then installed Office 2010 through that link. While its downloading took place a pop-up came up which said my computer is not properly configured to access the internet. Any idea what's going on?
    Thanks
    Monday, November 15, 2010 7:31 PM
  • Hello Chairman of the bored,

    As you mentioned your Uni uses a proxy server which is reported in the mgadiag report:

    Browser Data-->
    Proxy settings: proxy1.rgu.ac.uk:8080
    Although I can't say for sure this is the problem in your case, there have been people who have posted to this forum who have had troubles activating and/or validating from behind proxy servers.
     
    Perhaps you could ring up the University's IT Support/Help Desk to ask for an alternative method of connection?  They may have a work around in place as I am sure you are not the first Uni student to try to access this download.
    Or ask a fellow student to try to access that download site...if they can then that's evidence that something is amiss in your settings or that we have to do a better job removing the remnants of previous installations; or they can complete the download and let you copy it onto a flash drive.  If not then that more or less verifies that the proxy is getting in the way.
    One more thing, although since you already made your PKC purchase it might be too late, but a purchase of Office Professional Academic 2010 at the special student price would have been a better buy IMHO than Office H&S 2010:  http://www.microsoft.com/uk/education/studentoffer/#main-content
    Monday, November 15, 2010 7:58 PM
  • Thanks Dan, I'll go visit IT Support tomorrow. I got my copy of H&S 2010 when I bought my laptop, and it was too good a bargain to turn down. You've been a great help, much appreciated! 
    Monday, November 15, 2010 8:19 PM
  • Hello Chairman of the bored,

    You're welcome!

    If you get the chance, come back to tell us how the story ends :-)

    Thursday, November 18, 2010 4:21 AM