Response group RRS feed

  • Question

  • Hello,

    Can response groups work for Instant messaging? At one of the clients, can we use the response groups uri to setup an im session, which will be answered by any of the free agents?

    Once a session is established with a particular agent, can we escalate the call to audio and video

    I could not find much documentation on IM and video wrt to response groups
    I appreciate your responses. 
    Monday, March 30, 2009 9:59 PM

All replies

  • Response Group is an Enterprise Voice only scenario
    - Belgian Unified Communications Community : http://www.pro-exchange.be -
    Monday, March 30, 2009 10:51 PM
  • Is it possible to upgrade the call to video, once an agent of a response group has picked up a call?
    Tuesday, March 31, 2009 10:57 AM
  • Yes
    If a call is picked up it changes to the user that picked up the call
    So in effect you are just doing a peer to peer call with all bells and wisthles that you have when doing a normal call like IM, Video and App Sharing

    - Belgian Unified Communications Community : http://www.pro-exchange.be -
    Wednesday, April 1, 2009 7:28 PM