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Incorrect product key during activation, trying to re-install a pre-installed product RRS feed

  • Question

  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key Hash: h76Q0ToSwdJXYcAMfy2yqVW5uyQ=
    Windows Product ID: 76477-007-6476372-21281
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {7C897B99-0406-457E-B80F-96E237278133}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7C897B99-0406-457E-B80F-96E237278133}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VBMTQ</PKey><PID>76477-007-6476372-21281</PID><PIDType>5</PIDType><SID>S-1-5-21-1123561945-796845957-725345543</SID><SYSTEM><Manufacturer>Fujitsu Siemens</Manufacturer><Model>P4GE-FSC</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS P4GE-FSC ACPI BIOS Revision 1004</Version><SMBIOSVersion major="2" minor="3"/><Date>20030714000000.000000+000</Date></BIOS><HWID>F9DE364F01842042</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

    I am trying to re-install a pre-installed version of XP Home on my PC but I am always getting an Incorrect Product Key message.

     

    I phoned both the activation centre and the technical support and both were unable to help me... is there anything I can do?

     

    Stupidly I then tried to use a different version of XP (my other computer) to get me a little further on, but now I can't even activate Windows with this product key, and the manufacturer has told me that they cannot help me.

     

    Monday, January 28, 2008 9:10 AM

Answers

  • According to your MGA diagnostic report, you have a retail version of Windows XP Home Edition installed.  The product key affixed to your Fujitsu computer is an OEM product key, thus it will not work.  I would suggest trying the Windows Product Key UpdateTool.  If that is unsucessful, you'll need to contact Fujitsu support and order their OEM recovery CD for Windows XP Home Edition.

     

    Windows Product Key Update Tool Instructions:

    http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx

    Monday, January 28, 2008 4:06 PM
    Moderator