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  Hello, Bobby.

  Confirm that your system meets the requirements for OneCare - http://onecare.live.com/standard/en-us/purchase/sysreq.htm?pc=CreditCard

  Completely uninstall Norton. Use their cleanup utility - 

  ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

   

  Go back to the installation instructions page and review the steps to follow:

  http://onecare.live.com/standard/en-us/purchase/sysreq.htm

  Use the link at the bottom of that page when you're ready to proceed. You will have a 90 day trial after you install and reboot.

   

  If you encounter any problems, there are some good Announcement posts here in the forum with troubleshooting help and also a FAQ on how to reach support.

   

  -steve

  Thursday, January 17, 2008 12:22 PM

  Moderator