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upgrading an oem non genuine office pro 2007 RRS feed

  • Question

  • Purchased a new PC some months ago. On Ebay. Office pro 2007 pre installed. activated it (so I thought) registered it(so I thought) a month or two or three later  I wanted to continue to work on a document. The Not genuine appeared. I exchanged several e mails quoting product key kgqdf-cr6bp-j3cb-drccy-8jk38 to be informed that the software is not genuine.
    Having said all that my actual question is can I upgrade this to a genuine product and if so a what cost?
    Wednesday, January 27, 2010 11:39 PM

Answers

  • Hello scotmcesler,

    You wrote, "Can I upgrade. Repeat can I upgrade to a genuine copy of office pro 2007 ? ?"

    Until I can evaluate the results of the mgadiag utility, I cannot give you a quality answer to your question.  If you have a nongenuine installation, then you cannot "upgrade" per se because there is nothing to upgrade from.  On the other hand, if the report shows that you have a genuine installation, then there would be no need to spend an extra $300-400 to buy an upgrade.

    "Drivers" allow hardware to interface with the operating system.  Drivers would have nothing to do with whether a given installation of Office is genuine or not.

    Please run the utility and post the report.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, January 28, 2010 9:05 PM
    Thursday, January 28, 2010 1:49 AM

All replies

  • Hello scotmcesler,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    Did you receive any Office discs with your purchase of the new PC on eBay?  Would any of these discs have the appearance of genuine hologrammed Office 2007 discs?  To compare, visit http://www.howtotell.com
     

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, January 27, 2010 11:50 PM
  • Yes I did receive a package of discs with the PC.
    Very much holographic discs. Office pro 2007. Business contact manager for office outlook 20007. Windows XP professional. Drivers and utilities CD.
    Inside the case there is an OEM software certificate of authenticity, complete with bar code with a number to the side and lined up with the bar code 269-17237.
    Under the bar code is the product key kgqdf-cr6bp-j3cbg-drccy-8jk38.
    Below the product key number is another bar code with (what I presume to be the code numbers)00132-901-391-343.
    Lastly on the certificate of authenticity to the side and at a 90 degree angle is the number x12-88371.
    Thursday, January 28, 2010 12:07 AM
  • Hello scotmcesler,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, January 28, 2010 12:22 AM
  • When I exchanged the original e mails with (so called) microsoft support I went through the process of "Diagnostic" This procedure did not provide any answers to correcting the repetition after repetition after repetition of the same e mail. Very similar to the repetition of both your answers to my question which I re-iterate. Can I upgrade. Repeat can I upgrade to a genuine copy of office pro 2007 ? ? I was so disgusted by the responses to my original e mails to microsoft that I uninstalled the software. My last reply to the (so called) support was that I intended to divest myself of every possible vestige of microsoft. There is more than sufficient memory. The diagnostic process did not reveal anything to me that was technically a problem. There was a reference to "drivers" Could the problem be as simple as the "driver" CD was not preinstalled with the preinstalled office pro 2007? Should I re install the office pro 2007 software and the drivers again?????
    Thursday, January 28, 2010 1:11 AM
  • Hello scotmcesler,

    You wrote, "Can I upgrade. Repeat can I upgrade to a genuine copy of office pro 2007 ? ?"

    Until I can evaluate the results of the mgadiag utility, I cannot give you a quality answer to your question.  If you have a nongenuine installation, then you cannot "upgrade" per se because there is nothing to upgrade from.  On the other hand, if the report shows that you have a genuine installation, then there would be no need to spend an extra $300-400 to buy an upgrade.

    "Drivers" allow hardware to interface with the operating system.  Drivers would have nothing to do with whether a given installation of Office is genuine or not.

    Please run the utility and post the report.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, January 28, 2010 9:05 PM
    Thursday, January 28, 2010 1:49 AM
  • Thank you Dan. Microsoft support could have given me that answer that it cannot be upgraded. All I ever got from them was the same computer generated answer time after time after time ad infinity, ad nauseum. I have learned a hard lesson to be more intense in following the buyer beware axiom. This post will probably not generate much, if any, interest. Buyer beware of anything bought on EBay. I bought a PC on Ebay with the office pro 2007 preinstalled, but the truth that it was not genuine was a hard lesson I have since learned. On Ebay as I write this, there are several ridiculously low priced versions of Microsoft office. They too are not genuine. Buyer beware! you are being suckered if you buy these versions. Nevertheless I will complete my intention to divest myself from every bit every byte of Microsoft. In the passage of one day I received a proper answer from you, that months of attempts with Microsoft proved to be an exercise in futility.
    Thursday, January 28, 2010 3:50 PM
  • Hello scotmcesler,

    Part of the Office Genuine Advantage program is the Office Genuine Offer, which has two parts:  (1) a complimentary replacement by Microsoft with Office Professional 2007 of high quality counterfeit Office software, and (2) an opportunity to purchase discounted Office directly from Microsoft if you have nongenuine Office but do not meet the specific qualifications for the complimentary offer.

    If you were given hologrammed program discs with your computer purchase that turn out to be high-quality counterfeits, then you would qualify for the complimentary replacement.

    Please review this part of the FAQ for more info:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC   Tips on what to look for and examples of high quality counterfeit software can be viewed at the Microsoft site www.howtotell.com; here is the Office section of the site:  http://www.microsoft.com/howtotell/office/default.aspx?displaylang=en

    If you think you might want to participate in the Offer, please click on the "Learn More Online" link in the web pages that the Notifications Utility is displaying on your screen.



    Regarding what is being sold on eBay and other similar auction sites, I agree with you that it certainly looks like there are many auctions for MS Office products that are suspect, at the very least.  Many, many posters on this forum have been victimized by shady sellers, not only on the auction sites but on other ecommerce sites and by local dealers, too.  The old axiom of "If it's too good to be true, it probably isn't true" has never applied more!



    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, January 28, 2010 4:50 PM