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Office Standard 2007 Upgrade... RRS feed

  • Question

  • Afternoon.

     

    I have just spent the best part of a day installing Office Standard 2007 Upgrade over the prexisting OfficeXP Professional package on 11 of my client's PCs. Most of them have installed without any problems, but two machines are complaining that OfficeXP requires activating before I can download any updates for 2007. However as the XP installation is now gone, in favour of the new 2007 suite, how in God's name am I supposed to activate it?

     

    WGA Diagnostic report follows...

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 55274-OEM-2211906-00101
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {8DC29A79-7D5F-45C9-BA62-224C0ADF2C21}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-171-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-865-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8DC29A79-7D5F-45C9-BA62-224C0ADF2C21}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>55274-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-2683402158-148575957-1522855457</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP d230 MT(DM511T)</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.02    </Version><SMBIOSVersion major="2" minor="3"/><Date>20030509000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>E6C83E4F01842052</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP d230 MT(DM511T)</model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>1B22CEDEF64DAA2</Val><Hash>T5+kfNpZoULQG4nRW2s/V8MzTWk=</Hash><Pid>54186-OEM-1793447-40273</Pid><PidType>4</PidType></Product><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>5BD65E27C78E70A</Val><Hash>2oMP8ntYkcwF2GUrzoWQ/PS9YUA=</Hash><Pid>81607-901-7801066-64295</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    I have tried the much-repeated method of deleting the data.dat files but this has made no difference. If I run the Office Validation tool, it just reports that Office is already validated.

     

    Any ideas?

    Monday, July 9, 2007 3:46 PM

Answers

  • Swat,

     

    You need to do a telephone activation for Microsoft Office XP Professional. 

    The following Knowledge Base Articles can provide more information for Office Activation issues:  Various Telephone Activation Centers:  http://support.microsoft.com/kb/326851 .

     

    Thank you
    Stephen Holm
    OGA Forum Manager

     

     

    Tuesday, July 10, 2007 1:49 AM
  • Stephen.

    Thanks for the prompt reply, however I'm afraid it's of little help. I  had to use the telephone activation service twice during the installation of the Office 2007 upgrades, as a couple of the PCs could not activate via the internet.

    I know that the telephone service is an automated system that generates an activation code from the product installation code. I don't see how this will help me. The Activation Wizard informs me that Office is indeed already activated (which directly conflicts with the WGA Diagnostic tool output), it does not give a product installation code, or any other code for that matter.

    At the moment it seems to me that the only solution available to me is to remove XP and 2007 completely and start afresh. This will take time that frankly, I don't have.

    Is there a way to 'reset' the activation status of OfficeXP/2007? If I can force the software to go through the activation process again, perhaps the problem will resolve itself. If it doesn't... well... you'll be the first to know.
    Tuesday, July 10, 2007 8:54 AM
  • Swat,

     

    Please review the following Knowledge Base Articles can provide more information for Office Activation issues:

     

    http://support.microsoft.com/kb/903275/en-us .  There are other files which you can try and delete than what you attempted.  Also please call the telephone activation number I previously posted as well as this number (888) 571-2048. Next you will need to speak with the customer service representative directly vs. the automated activation. Please select the number 0 for operator.  You may have to select this more than once. I called the number and tested this out and you should not have any problems.  Please let me know if you need further assistance.

     

     

     

    Stephen Holm, MS

     

     

    Tuesday, July 10, 2007 11:29 PM

All replies

  • Swat,

     

    You need to do a telephone activation for Microsoft Office XP Professional. 

    The following Knowledge Base Articles can provide more information for Office Activation issues:  Various Telephone Activation Centers:  http://support.microsoft.com/kb/326851 .

     

    Thank you
    Stephen Holm
    OGA Forum Manager

     

     

    Tuesday, July 10, 2007 1:49 AM
  • Stephen.

    Thanks for the prompt reply, however I'm afraid it's of little help. I  had to use the telephone activation service twice during the installation of the Office 2007 upgrades, as a couple of the PCs could not activate via the internet.

    I know that the telephone service is an automated system that generates an activation code from the product installation code. I don't see how this will help me. The Activation Wizard informs me that Office is indeed already activated (which directly conflicts with the WGA Diagnostic tool output), it does not give a product installation code, or any other code for that matter.

    At the moment it seems to me that the only solution available to me is to remove XP and 2007 completely and start afresh. This will take time that frankly, I don't have.

    Is there a way to 'reset' the activation status of OfficeXP/2007? If I can force the software to go through the activation process again, perhaps the problem will resolve itself. If it doesn't... well... you'll be the first to know.
    Tuesday, July 10, 2007 8:54 AM
  • Swat,

     

    Please review the following Knowledge Base Articles can provide more information for Office Activation issues:

     

    http://support.microsoft.com/kb/903275/en-us .  There are other files which you can try and delete than what you attempted.  Also please call the telephone activation number I previously posted as well as this number (888) 571-2048. Next you will need to speak with the customer service representative directly vs. the automated activation. Please select the number 0 for operator.  You may have to select this more than once. I called the number and tested this out and you should not have any problems.  Please let me know if you need further assistance.

     

     

     

    Stephen Holm, MS

     

     

    Tuesday, July 10, 2007 11:29 PM