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Error regarding account privileges when qualifying leads (despite being system administrator) RRS feed

  • Question

  • We have a client who is trying to qualify leads and getting this error:

    'Principal user (Id=5645999a-61ea-48ca-9f46-259271b663d2, type=8) is missing

    prvReadAccount privilege'

    Also it seems we have less access to menus to navigate the CRM, despite having the System admin role.  Only 'Service' and "Settings" are available and less options are available within services.  (but this was not true in the original account which attempted to qualify the lead, they could see the lead and are also a system admin)

    Is this somehow tied to billing?

    What could be causing this?  I'll post the entire error log file:

    ----

    Unhandled Exception: System.ServiceModel.FaultException`1

    [[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0,

    Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft

    Dynamics CRM has experienced an error. Reference number for administrators or support:

    #FA844462Detail:
    <OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance"

    xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
      <ErrorCode>-2147220970</ErrorCode>
      <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic"

    />
      <Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error.

    Reference number for administrators or support: #FA844462</Message>
      <Timestamp>2014-05-07T19:29:25.3984706Z</Timestamp>
      <InnerFault>
        <ErrorCode>-2147220943</ErrorCode>
        <ErrorDetails

    xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
        <Message>Principal user (Id=5645999a-61ea-48ca-9f46-259271b663d2, type=8) is missing

    prvReadAccount privilege (Id=886b280c-6396-4d56-a0a3-2c1b0a50ceb0)</Message>
        <Timestamp>2014-05-07T19:29:25.3984706Z</Timestamp>
        <InnerFault i:nil="true" />
        <TraceText i:nil="true" />
      </InnerFault>
      <TraceText i:nil="true" />
    </OrganizationServiceFault>

    ----




    Wednesday, May 7, 2014 8:55 PM

All replies

  • Hi,

    please check the Access Mode on the User Form. For qualifying leads, the user will need Read-Write Access Mode.

    Kind Regards

    Martin

    Tuesday, May 13, 2014 7:28 PM