We have a client who is trying to qualify leads and getting this error:
'Principal user (Id=5645999a-61ea-48ca-9f46-259271b663d2, type=8) is missing
prvReadAccount privilege'
Also it seems we have less access to menus to navigate the CRM, despite having the System admin role. Only 'Service' and "Settings" are available and less options are available within services. (but this was not true in the original
account which attempted to qualify the lead, they could see the lead and are also a system admin)
Is this somehow tied to billing?
What could be causing this? I'll post the entire error log file:
----
Unhandled Exception: System.ServiceModel.FaultException`1
[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0,
Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft
Dynamics CRM has experienced an error. Reference number for administrators or support:
#FA844462Detail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance"
xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic"
/>
<Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error.
Reference number for administrators or support: #FA844462</Message>
<Timestamp>2014-05-07T19:29:25.3984706Z</Timestamp>
<InnerFault>
<ErrorCode>-2147220943</ErrorCode>
<ErrorDetails
xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>Principal user (Id=5645999a-61ea-48ca-9f46-259271b663d2, type=8) is missing
prvReadAccount privilege (Id=886b280c-6396-4d56-a0a3-2c1b0a50ceb0)</Message>
<Timestamp>2014-05-07T19:29:25.3984706Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<TraceText i:nil="true" />
</OrganizationServiceFault>
----
