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Renewing/Updating with new email address RRS feed

  • Question

  •  

    My OneCare is about to expire. I need to change the email associated with my license.  I purchased a new retail copy to replace the expiring license (have new boxed software standing by).   Would it be best to wait for the license to expire, then reinstall with new key?  Can I change the current email my existing license is associated with, then just extend the license?  Or something else?  One way or another I need to change the email associated with the license.

     

    I'm certain there are registry hooks as well.  Do I need to use the OneCare cleaner if I need to uninstall.  Any helpful hints would be much appreciated.

     

    Please advise.

    Wednesday, July 23, 2008 5:01 AM

Answers

  •  DanCheri1 wrote:

     

    My OneCare is about to expire. I need to change the email associated with my license.  I purchased a new retail copy to replace the expiring license (have new boxed software standing by).   Would it be best to wait for the license to expire, then reinstall with new key?  Can I change the current email my existing license is associated with, then just extend the license?  Or something else?  One way or another I need to change the email associated with the license.

     

    I'm certain there are registry hooks as well.  Do I need to use the OneCare cleaner if I need to uninstall.  Any helpful hints would be much appreciated.

     

    Please advise.

    hello, Dan.

    If you original subscription was activated with a retail key, go ahead and let OneCare expire. Once it has expired, remove OneCare - How to Uninstall Windows Live OneCare

    Then install from http://onecare.live.com and subscribe/activate with your new LiveID and retail key.

    I am pretty sure that a subscription cannot be changed to use a different LiveID, but you can contact support to confirm this - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Wednesday, July 23, 2008 2:44 PM
    Moderator

All replies

  •  DanCheri1 wrote:

     

    My OneCare is about to expire. I need to change the email associated with my license.  I purchased a new retail copy to replace the expiring license (have new boxed software standing by).   Would it be best to wait for the license to expire, then reinstall with new key?  Can I change the current email my existing license is associated with, then just extend the license?  Or something else?  One way or another I need to change the email associated with the license.

     

    I'm certain there are registry hooks as well.  Do I need to use the OneCare cleaner if I need to uninstall.  Any helpful hints would be much appreciated.

     

    Please advise.



    My one care is about to expire as well and I can't remember the password to my old e-mail. I would like to renew my one care but I also need to change the e-mail associated with my one care. If you get an answer soon please send it to me or if anyone else can help, please do !!!!!!
    Wednesday, July 23, 2008 6:07 AM
  •  DanCheri1 wrote:

     

    My OneCare is about to expire. I need to change the email associated with my license.  I purchased a new retail copy to replace the expiring license (have new boxed software standing by).   Would it be best to wait for the license to expire, then reinstall with new key?  Can I change the current email my existing license is associated with, then just extend the license?  Or something else?  One way or another I need to change the email associated with the license.

     

    I'm certain there are registry hooks as well.  Do I need to use the OneCare cleaner if I need to uninstall.  Any helpful hints would be much appreciated.

     

    Please advise.

    hello, Dan.

    If you original subscription was activated with a retail key, go ahead and let OneCare expire. Once it has expired, remove OneCare - How to Uninstall Windows Live OneCare

    Then install from http://onecare.live.com and subscribe/activate with your new LiveID and retail key.

    I am pretty sure that a subscription cannot be changed to use a different LiveID, but you can contact support to confirm this - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Wednesday, July 23, 2008 2:44 PM
    Moderator
  • Paul, the same answer I provided Dan applies to you. If you original subscription was purchased with a credit card, it will autorenew on the date of expiration and your credit card will be charged. You can change or reset your password at http://account.live.com or contact support for help:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Wednesday, July 23, 2008 2:47 PM
    Moderator
  • THANKS Stephen!  It all worked PERFECTLY!  Appreciate your help.
    Dan
    Saturday, August 2, 2008 8:42 PM
  •  DanCheri1 wrote:
    THANKS Stephen!  It all worked PERFECTLY!  Appreciate your help.
    Dan

    You're welcome, Dan. Thanks for the follow-up confirmation.

    -steve

    Tuesday, August 5, 2008 5:21 PM
    Moderator