Help with product key code for MS Office RRS feed

  • Question

  • ***please note...This was what I previously posted at another discussion board***

    ***I had previously bought MS office about a year ago, and since I had to
    reinstall/format my entire hard drive, I needed to contact the place I bought
    it from.

    I figured, in the meantime while waiting for them to get back to me - I
    could download a trial edition.
    Biggest mistake I ever made.

    When I uninstalled my TRIAL version of the software, and installed my PAID
    version, it was not taking my PAID product key code... only the trial one. I
    have tried about 7 times to COMPLETELY remove the trial edition, but have had
    no luck.
    I tried contacting where I bought my paid version, and they said the key is
    working on their end - and that the trial is conflicting with the paid! ( I
    know this...lol)
    Try as I might, even searching MS ...and going into the registry even...I
    can't remove it!!**

    I got some great help here - http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.setup&tid=4907f47b-9852-4eec-95f8-aef6fd6f86b7&cat=en-us-office-office&lang=en&cr=US&sloc=en-us&m=1&p=1

    But when I followed all the steps, I reinstalled my paid version of the MSO I bought, but the trial key (that came with my paid version) is STILL not working. Only the trial edition key works!
    The place I bought MSO from is not helping me at all. They said, "everything is fine on their end."

    Please tell me what I can do to get the copy I bought - working! I have never had a problem like this before. Is there a possibility that my software I paid for - is not real??

    Sunday, May 3, 2009 3:25 AM


  • Hello Th67,

    Thank you for posting in our forum today :-). Curious where did you purchase Microsoft Office? What did you receive when you purchased Office? Please provide with all the details. 

    Next, please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.


    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.




    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Windows.


    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:




    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.


    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.


    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Thank you,


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 11, 2009 5:49 PM
    Monday, May 4, 2009 8:26 PM